Fastway

The item I sent was packaged to the point I really thought it would be almost impossible to damage. It had fragile stickers all over it and arrived wet with holes in the outer cardboard packaging.

Quoted 10 days to get to Sydney from Wollongong. I appreciate the Covid regulations, yet other courier services are managing to get the goods to Sydney within a reasonable time frame.
It also doesn't help that the staff at the Wollongong Office are completely unhelpful and will not look at options to help out their customers. The actual courier was great, but its the office'staff that are unhelpful and seriously lacking in customer service.
This is why we have cancelled our service and gone with Startrack. Their customer service is great and the delivery times are way better.

Avoid Fastway/Aramex like the plague!

I Rang 3 times and no one cares to pick a damaged parcel up. I even had to refund our customer and received a bad review because Fastway doesn't care until today nothing happened. GA0004611620. not even offered a refund for the parcel we paid for:). Rather go the the competition, they really don't care at all :(

Deplorable, unprofessional service. They are lazy, irresponsible and they lie. Placed parcel connect card in my screen door - directly under my notice requesting them NOT to do so and asking them to place it in my secure locked post box. Compromised security of my home by making it obvious no one was home. When I complained, they lied and said my post box was too full of junk mail (my post box is huge and clearly displays a 'no junk mail' sign.) Don't use them.