Fastway

It doesnt deserve a 1 star.
Left a "not at home" card with out even attempt to deliver the parcel even I was at the premise for the entire day. Rearrange a re delivery on designated date through the online system, it arrived a day earlier and delivered to my neighbour instead. This has happened to me multiple times whenever my parcel was delivered by fastway. I guess they are cheap hence many online retailer uses them. Avoid at all cost if you have the option.

brought item on e bay from the eastern states with tracking tracking, has gone to in transit but after 20 days its found to be sitting in sydney still and not moving ive contacted fastways couriers they checked and confirmed that its sitting in sydney and so they said to contact seller again, when they are at fault not the seller

The deliver person from Fastway came yesterday and delivered one of my parcels (smaller one) from amazon inside my mail box, however left a big box (another parcel) in front of my building's front door and didn't even bother to contact me, just left my parcel out there in front of a very busy street and my building doesn't even have a gate, so anyone can come in and collect it if they want.
I didn't received no notification about the parcel (big box) neither. A neighbour rapidly and kindly saw the parcel out there and collected it for me... I was shocked to know what happened as this is the first time a deliver company left my parcel like that! I buy online very often and that never happened before!

I sent a extremely expensive parcel via fastway couriers.
I took out insurance.
The parcel was lost somewhere and I didn't get rieumbused at all for the product I sent.
I was out of pocket a lot of money as I rieumbused my customer.
Fastway did not do this for me.

Do not use them

I was told my university textbook which I bought from The Nile was due tomorrow (Thursday), but the parcel actually arrived last Tuesday when I wasn't home to collect it. This forsaken company won't let me collect it and will only allow me to organize a re-delivery. This would be fine, except they are going to charge me if I miss it. So lets see if they show up when they say they will. This is not the first time I have had issue. When you call customer service, they don't actually care.

This is the third time this company has done this. I found what looked like a piece of rubbish blown into the garden by the wind. Picked it up to place in the bin and discovered it was a parcel from Amazon. Really poor service from Fastway.

My parcel was picked up 10 days ago but not delivered yet.
Contacted the company. They said they would call me back but never happens. They said they let the driver call me but never happens. There is no customer support what so ever. Do your best to avoid.

I don't understand why Amazon keeps using them. More often than not the courier misses the delivery date. It must be costing Amazon a fortune in complimentary extensions to Prime, refunds and other forfeits. I'm not referring to just one delivery incident - it's a regular occurrence.

Item I ordered from was picked up from a seller on Monday from Melbourne to Adelaide and here we are Friday and still not here. Called to chase it up and waited for nearly 3/4 hr only to have my call disconnected. Called back and finally got through after 1/2 hr and their excuse for yet another 3 working days wait is that they are busy and they DID NOT CARE!!!. Crap to that!!! Australia Post would not have been that unreliable and parcel would have been here by Wednesday. Had I known that the item was going to be delivered by Fastway I would not have ordered it. Looks like I will have to check with the sellers first.

I am a receiver in Perth WA. Over the last couple of years I have had nothing but problems with Fastway Couriers. After an unsuccessful attempted delivery, a card is left to collect the parcel from the Fastway depot in Welshpool or pay $5.50 for redelivery. I am a senior living in the northern suburbs & cannot easily get to Welshpool. The expected delivery date given on their website is never correct, so you are expected to wait indoors 24/7 until delivery!!!! At least with Auspost couriers pick up is from a local post office branch.

I was expecting a delivery to Monday. Today I just got an email from Amazon saying that my product had already been delivered. Since I didn't get anything I thought it was wrong, but then surprisingly I went down to my apartment just to check and it was there! in front of the lift door, at the ground level. If it were something expensive and someone just decided to stole it, there will be nothing that I will be able to do. What a headache. Thanks God I went down e found it. Since this company has already 1 star with more than five thousands rev...

Received a text message stating that my parcel has been delivered to a pick up point. It seems that no attempt was made to deliver the parcel to my house, as I was home all day with the door open and no calling card was left. To be fair, the parcel was "delivered" early and was quickly sent from Sydney to Brisbane, but this is all worthless when no apparent effort was made by the courier driver to even get out of their vehicle.

Paid for a parcel to go from Brisbane to Victoria
Fastway couriers lost the parcel and refused to pay a cent back despite taking out Insurance on the parcel.
Cost me extra for insurance and they still won't warrant it.
Useless company DO NOT USE THEM

Ordered a package through a company that uses this courier company. The first time it never made it to my house, and at the apparent time of delivery I was home, and the second time (I reordered my package) and chose signature on delivery to make sure I got it, they left it at my door without my signature or even knocking or ringing my door bell. I even heard them throw it at my door, luckily it was well packaged and wasn't damaged.