You get what you pay for.
Worst service ever. Switched my sim, on a Friday, then customer support says "oh maybe it's a faulty sim. We can get you a new sim in three days. Till then please buy a sim card and we will give you a $15 credit." waste of time. You definitely get what you pay for
Statutory declaration rubbish
I moved over to Felix from amaysim and that was great unlimited internet which was brilliant for entertaining a child in and out of hospital all the time until I had to change my debit card only to find out that my login details mysteriously changed and couldn't get in. I gave them proof of email, my name, date of birth, address, customer reference number, photo of the envelope they sent also with customer reference number in my name, you'd think that would be more then enough for them as it's way more then enough for any other telco to fix a s...imple login issue but nope they wanted a statutory declaration too. I told them to call me they told me they'll call in up to 2 business days. Waited waited waited. Left me living alone as a single parent with no way to call anyone in a pandemic. Eventually told them I'm ready to off myself over this crap and guess what? They rang in no less then 5 minutes only to tell me I need a stat Dec. Sent me stat Dec absolute joke as if escaping dv, having special needs kids at home and all isn't enough get a phone call from my employer couldn't call back and lost my job. Hard enough finding and retaining work and lost it. Absolute joke even if I did fill in the stat Dec how many more times would I need to fill it out everytime there is an issue with my login? They don't care, they don't even call to see if I'm okay nothing. Nada, they know I am who I say I am but their response is just buy another sim so they can pull their stunt again.
I regret leaving my previous provider, very disappointed
hot spots is not the best, internet shuts down if you receive or make a phone call,Poor internet & reception can't send messages at times and can't receive, 2 bars most of the time, very disappointed, I can honestly say I regret leaving my previous provider, Vodafone on its own is much better, I'll be cancelling my contract my son's contract and my wife contract, yep 3 in total not worth it should have stayed with previous provider, I guess you get what you pay for
Better options available
Not worth $35
- Very choppy data stream. e.g. Speed test of 18mbs 1 second, 10 seconds later it’s 1mbs.. Average speedtest history is 4.5mbs.
- Can only do 1 thing at a time e.g. downloading updates - cannot use browser or use any other aps. Listening to Spotify - browser/ aps very slow.
- Very poor reception, average 2 bars in most locations. Walk into a supermarket - 1 bar/ 3g. Go anywhere inside a tower/ multilevel shopping centre - 3g/ no service. Stand on the street - 2/3 bars.
- Calling drops service to 3g. Again, can only do 1 thin...
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Very slow internet
At night maximum 300kbps lol. Shame. Really regret it. It's just north worth it. It's so stressing to use internet on this. I'll recommend not to even try out this sim.
I was a Felix customer... From my experience the service is unreliable, data and phone network drops out all the time, speeds vary a lot, sometimes really fast, other times (or should I say, most of the time) very slow (feels like slower than 1.5mbps). I contacted their customer service about this, they were prompt and helpful but next day it happened again (and it kept dropping in and out of coverage). I decided to go back to Telstra (I hate to say it but they are more reliable). I need my phone for work as I am on call 24/7 and waking up to a...dead phone isn't something I need. Just a final remark to make, I had a Vodafone unlimited data sim for over a year before joining Felix and it worked perfectly fine (after 10Gb data it slowed down to 1.5mbps and it was still ok). I only switched to Felix because I knew Vodafone was a reliable network but Felix offered a better package (in theory). Doing a bit more research, I found out that no provider offers "unlimited" anything. This is a big marketing strategy to grab customers (they will cap you if you use too much). I felt like as soon as I started to use my phone for YouTube or streaming videos, a "data tap" was being slowly closed and if I kept trying it would eventually completely shut. In my conclusion, the problem is with Felix. They cannot offer what's advertised and I feel like I wasted my time so use my experience and don't bother.
Bad speed experience all the time
Quite bad in internet speed not even getting 1 mgpsand they promise 20 mbps so please be aware of this scam Customer care team had only one answer working on it will fix soon
Terrible, extraordinarily slow, avoid!
The data speeds are absolutely abhorrent
I'm lucky if I can even get a stable connection, there's CONSTANT drop outs, the speeds are consistantly low and no where near their advertised "20mbps up/down cap"
I see 1mbps down on a good day, and they want 35$/month for this garbage?
I'll be requesting a refund, this is a joke, and if you're a curios reader considering switching to felix for the unlimited data as an NBN alternative, DON'T.
Questions & Answers
Can I watch Netflix/Foxtel on my son's account in my house?
Hey Phil! felix is designed for personal mobile phone use, though you're totally welcome to hotspot to personal devices as needed. However hotspotting to other peoples' devices and using felix to replace home internet would be a no-no with our fair use policy. Link to that one below for you, and if you have any other questions, chat with us in real time through our website or app!
- Georgia from the Care team
When are you considered a new customer again? After trialing it for a month and then deciding it's not for you but perhaps later changing location patterns so it is a better fit?
You can get a new number and each new number should attract the promotion, if not chat to the live chat.
Hey there - we love to welcome new and returning customers to felix whenever they like! There are some promotions that are only for first time customers - if you'd like to message with us in the felix app we can chat through the details. We have humans online every day.
- Georgia from the Care team
Your policy says that the unlimited data can not be used for Third-party content that has a Network service number starting with 12, or something like that? ( I'm not Tech-savvy, it makes as much sense to me as if it was written in Klingon )
That being said, can I watch Netflix on my phone with this unlimited plan capped at 20 Mbps, or will watching video content from Netflix result in an added cost to the $35 subscription plan? ( because I have no idea what a Network service number is and if it applies to Netflix?
If possible please reply in simple and easy-to-understand language, pretend you are replying to a hyperactive 8 year old who has too much time on his hands and should really be out playing games rather than staying at home on the sofa watching movies.
Hey Ian! You can absolutely watch Netflix on your phone with felix. There are no issues/extra costs with that at all.
For $35/month, you get unlimited calls, SMS and data at speeds of up to 20Mbps. :slightly_smiling_face:
- Jake from the Care team
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|International Roaming Offered||Yes|
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