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Felix Mobile
4.6 from 223 reviews · View Statistics
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Reviews

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  • Verified

Doesn’t work where I live :( such a great deal but I can’t use it.

published

Network coverage is roaming on 3G. So no internet. Got service where I live with Optus but not with felix. Which is a shame because it’s such a good deal

Value for Money
5/5
Customer Service
3/5
Local Reception
1/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile
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Review collected in partnership with Felix Mobile

andy b.
andy b.South East Queensland, QLD

The price is amazing, but the data speed is not.

published
Value for Money
3/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile
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Daz
DazSydney, NSW
  • 3 reviews
  • 1 like

You get what you pay for.

published

Worst service ever. Switched my sim, on a Friday, then customer support says "oh maybe it's a faulty sim. We can get you a new sim in three days. Till then please buy a sim card and we will give you a $15 credit." waste of time. You definitely get what you pay for

Value for Money
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile
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Sharon
SharonSouthern and Hills, SA
  • Verified

Great while at home only.

published

Signal drop outs unable to use Spotify, access some games rewards on holiday in the Riverland was disappointing which made recommending Felix difficult.
My husband will have to stay with Telstra

Value for Money
3/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
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Review collected in partnership with Felix Mobile

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Statutory declaration rubbish

published
Value for Money
1/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
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Yu-Chuan
Yu-ChuanGreater Melbourne (Inner), VIC

It gets the job done

published

Pretty good but speed could be faster id say. I would say outages need to be put up on social media. More rewards perhaps and perhaps go to 5g offer phone and plans

Value for Money
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
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Great for everything but the phone service

published

While the fundamental idea of a singular price point with unlimited data (while being environmentally conscious) sounds great, it falls short in practical use. Being a subsidiary of the Vodafone network, coverage is spotty at best and speeds can often drop out (even with an iPhone 12 Pro). When it does work it’s a great relief to not have to give my data usage a second thought. However I don’t really see a way for Felix to get around these network issues, and doubt I’ll be hanging around much longer.

Value for Money
4/5
Local Reception
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
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Tony
TonyGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 7 likes
  • Verified

Decent Value

published

I've been with Felix for a while. I can't complain too much for the price, but the data speeds are very choppy. Sometimes I'll do a speed test and get 20mbps, other times it goes down to 5mbps or below. It is fine for web browsing, but not really suitable for streaming as it buffers a lot (in my experience).

Value for Money
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile

Hey Tony! We'd love to try some troubleshooting to see if we can stabilise your data speeds. We have humans online every day if you'd like to chat to us from your felix app.
- Georgia from the Care team

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Review collected in partnership with Felix Mobile

J raf
J rafIllawarra, NSW
  • 2 reviews
  • 3 likes

I regret leaving my previous provider, very disappointed

published

hot spots is not the best, internet shuts down if you receive or make a phone call,Poor internet & reception can't send messages at times and can't receive, 2 bars most of the time, very disappointed, I can honestly say I regret leaving my previous provider, Vodafone on its own is much better, I'll be cancelling my contract my son's contract and my wife contract, yep 3 in total not worth it should have stayed with previous provider, I guess you get what you pay for

Value for Money
1/5
Customer Service
4/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
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Jessb
JessbGreater Melbourne (Inner), VIC

Better options available

published
Value for Money
1/5
Customer Service
5/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
Similar opinion? Write a review on ProductReview.com.au!
Alex
AlexSydney Surrounds, NSW
  • 24 reviews
  • 50 likes

Make sure you Activate Monday to Friday between 9am to 5pm

published
Value for Money
5/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile
Similar opinion? Write a review on ProductReview.com.au!
Andrea B.
Andrea B.
  • 2 reviews
  • 1 like

Far too Unreliable- data connection

published

No internet service again in Paddington for an hour.
Completely stuck, needing to connect on messenger to find an address -but nothing!! No Connection. Had to find someone with another provider to hotspot me!!

This is a second time its got me stuck badly.
Can't have that happen again, made me late for work. Employer doesn't want to hear about Felix and no internet service.
Just need something that works all the time.

Felix have the best customer service 10/10

I will go back to Circles.Life - cheap brilliant connection and fast- but crap customer service.
When it comes down to it though, I need CONNECTION all the time. Such a shame as its great to have good customer service for a change.

Value for Money
3/5
Customer Service
5/5
Local Reception
2/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month200 GB
Felix Mobile
felix mobileFelix Mobile
Andrea B.
Andrea B.
Felix Mobile
felix mobileFelix Mobile

So sorry Andrea, thanks again for giving us a try!!

- Tony from the Care team

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amrits4ini
amrits4iniPerth, WA

Very slow internet

published

At night maximum 300kbps lol. Shame. Really regret it. It's just north worth it. It's so stressing to use internet on this. I'll recommend not to even try out this sim.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
amrits4ini
amrits4ini

I have contacted you before anything

Felix Mobile
felix mobileFelix Mobile

Am hoping we've been able to sort this out for you - but if still no luck, thanks for giving felix a try and hopefully as the network continues to improve we might see you again down the track.
- Michael from the Care team

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helipilot
helipilotSouth East Queensland, QLD
  • 8 reviews
  • 2 likes

Unreliable unfortunately...

published
Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
Similar opinion? Write a review on ProductReview.com.au!
Naresh
NareshGreater Melbourne (Outer), VIC

Bad speed experience all the time

published

Quite bad in internet speed not even getting 1 mgpsand they promise 20 mbps so please be aware of this scam Customer care team had only one answer working on it will fix soon

Value for Money
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Niegut F.
Niegut F.asked

Hi there. I'm thinking of changing to you guys been reading the reviews. I just wanted to know am I allowed to use my hotspot for my kids ipads when we are out and about. I have home internet so it's only when we are out that it would be needed to be used like that.

2 answers
Lindsay
Lindsay

Hi I am using my Hotspot on my phone where ever I go and do not have a problem

Felix Mobile
felix mobileFelix Mobile

Thanks for the question! Yep that's no problem. You can tether to your personal devices, as long as felix isn't being used as a substitute for home internet or in a modem.
- Michael from the Care team

Larry Bumstead
Larry Bumsteadasked

Are you allowed to have other people be tethered to your personal device?

4 answers
Jigme
Jigme

Yes you can tether other devices, didn’t face any issues.

Felix Mobile
felix mobileFelix Mobile

Hey Larry! Thanks for the question. The felix plan is intended to be used with your personal mobile phone. You are permitted to tether other personal devices, such as your laptop or tablet, to your mobile phone by creating a mobile hotspot from your phone via Wi-Fi.

However the felix plan must not be used to provide tethering to other people's devices (for example the devices of members of your household, colleagues or friends), nor used as a substitute for a home internet service or in a modem.

If you have any other questions, feel free to start a live chat with us (we're online every day) over at felixmobile.com.au
- Scotty from the Care team

Christian M.
Christian M.

Why can't it be used as a substitute for home internet? For some people it would be an easier option under different circumstances or even maybe pensioners who want a bit of internet but don't need a great deal but can't afford having to many separate plans.

Majid K.
Majid K.asked

Hi ,
I would like to join the network but i don't know if there a good signal in Canberra, any reviews?
Thank you

2 answers
Patabendi
Patabendi

try this
https://felixmobile.com.au/network/

Felix Mobile
felix mobileFelix Mobile

Hi, Majid! You can check out what coverage at your address is like here - https://felixmobile.com.au/network/. If you still have questions, you can start a live chat from that same link :)
- Maddie from the Care team

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Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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