Doesn’t work where I live :( such a great deal but I can’t use it.
Network coverage is roaming on 3G. So no internet. Got service where I live with Optus but not with felix. Which is a shame because it’s such a good deal
Review collected in partnership with Felix Mobile
The price is amazing, but the data speed is not.
I live in Clayfield, close enough to Brisbane city that I expected decent coverage with any provider. Sometimes the data is fast enough to watch YouTube videos, Netflix and other stealing sites, but typically I have to wait until later in the evening for these speeds. Some days the speed is insufficient to use Spotify without it stopping and skipping. I’ve asked Vodafone if they offer faster service directly and they couldn’t give me a straight answer (no surprise) and felix obviously claims the speeds are the same based on location for eith...er network. My question is, has anyone used both networks (Felix and Vodafone) for their mobile data, and was there a noticeable difference? Even though felix has a great price at $35 for ‘unlimited’ data, Vodafone has 300GB for $60 a month at the moment, and I’m really wondering if it’s worth the extra money for a better quality service.
You get what you pay for.
Worst service ever. Switched my sim, on a Friday, then customer support says "oh maybe it's a faulty sim. We can get you a new sim in three days. Till then please buy a sim card and we will give you a $15 credit." waste of time. You definitely get what you pay for
Great while at home only.
Signal drop outs unable to use Spotify, access some games rewards on holiday in the Riverland was disappointing which made recommending Felix difficult.
My husband will have to stay with Telstra
Review collected in partnership with Felix Mobile
Statutory declaration rubbish
I moved over to Felix from amaysim and that was great unlimited internet which was brilliant for entertaining a child in and out of hospital all the time until I had to change my debit card only to find out that my login details mysteriously changed and couldn't get in. I gave them proof of email, my name, date of birth, address, customer reference number, photo of the envelope they sent also with customer reference number in my name, you'd think that would be more then enough for them as it's way more then enough for any other telco to fix a s...imple login issue but nope they wanted a statutory declaration too. I told them to call me they told me they'll call in up to 2 business days. Waited waited waited. Left me living alone as a single parent with no way to call anyone in a pandemic. Eventually told them I'm ready to off myself over this crap and guess what? They rang in no less then 5 minutes only to tell me I need a stat Dec. Sent me stat Dec absolute joke as if escaping dv, having special needs kids at home and all isn't enough get a phone call from my employer couldn't call back and lost my job. Hard enough finding and retaining work and lost it. Absolute joke even if I did fill in the stat Dec how many more times would I need to fill it out everytime there is an issue with my login? They don't care, they don't even call to see if I'm okay nothing. Nada, they know I am who I say I am but their response is just buy another sim so they can pull their stunt again.
It gets the job done
Pretty good but speed could be faster id say. I would say outages need to be put up on social media. More rewards perhaps and perhaps go to 5g offer phone and plans
Great for everything but the phone service
While the fundamental idea of a singular price point with unlimited data (while being environmentally conscious) sounds great, it falls short in practical use. Being a subsidiary of the Vodafone network, coverage is spotty at best and speeds can often drop out (even with an iPhone 12 Pro). When it does work it’s a great relief to not have to give my data usage a second thought. However I don’t really see a way for Felix to get around these network issues, and doubt I’ll be hanging around much longer.
I've been with Felix for a while. I can't complain too much for the price, but the data speeds are very choppy. Sometimes I'll do a speed test and get 20mbps, other times it goes down to 5mbps or below. It is fine for web browsing, but not really suitable for streaming as it buffers a lot (in my experience).
Review collected in partnership with Felix Mobile
I regret leaving my previous provider, very disappointed
hot spots is not the best, internet shuts down if you receive or make a phone call,Poor internet & reception can't send messages at times and can't receive, 2 bars most of the time, very disappointed, I can honestly say I regret leaving my previous provider, Vodafone on its own is much better, I'll be cancelling my contract my son's contract and my wife contract, yep 3 in total not worth it should have stayed with previous provider, I guess you get what you pay for
Better options available
Not worth $35
- Very choppy data stream. e.g. Speed test of 18mbs 1 second, 10 seconds later it’s 1mbs.. Average speedtest history is 4.5mbs.
- Can only do 1 thing at a time e.g. downloading updates - cannot use browser or use any other aps. Listening to Spotify - browser/ aps very slow.
- Very poor reception, average 2 bars in most locations. Walk into a supermarket - 1 bar/ 3g. Go anywhere inside a tower/ multilevel shopping centre - 3g/ no service. Stand on the street - 2/3 bars.
- Calling drops service to 3g. Again, can only do 1 thin...
Make sure you Activate Monday to Friday between 9am to 5pm
Problem after problem, Felix appears to be run by kids. First, they said my correct address was wrong, which I had to email them THREE times to understand that they have no idea what they were talking about. Then, Felix had problems Activating my SIM with a brand new number on a Saturday morning, and despite all their rubbish about being able to fix it within 24 hours, they couldn't Activate successfully until Monday morning. They won't tell you this, but they actually need to speak to Vodafone's backend team in *INDIA* that only works Monda...y to Friday's (despite the fact Vodafone/TPG own the Felix brand in Australia, all their technical staff are in INDIA to save money). So my suggestion: Only Activate your SIM Monday to Friday 9am to 5pm. Once it is running, it works just like any other Vodafone service does (Felix, Kogan, Vodafone, Lebara, all use the same Vodafone network and are coincidently all owned by the same company : "TPG Telecom" - despite the myriad of brands they sell under). Felix is run by a bunch of teenagers - BEWARE giving them your credit card number!
Far too Unreliable- data connection
No internet service again in Paddington for an hour.
Completely stuck, needing to connect on messenger to find an address -but nothing!! No Connection. Had to find someone with another provider to hotspot me!!
This is a second time its got me stuck badly.
Can't have that happen again, made me late for work. Employer doesn't want to hear about Felix and no internet service.
Just need something that works all the time.
Felix have the best customer service 10/10
I will go back to Circles.Life - cheap brilliant connection and fast- but crap customer service.
When it comes down to it though, I need CONNECTION all the time. Such a shame as its great to have good customer service for a change.
Very slow internet
At night maximum 300kbps lol. Shame. Really regret it. It's just north worth it. It's so stressing to use internet on this. I'll recommend not to even try out this sim.
I was a Felix customer... From my experience the service is unreliable, data and phone network drops out all the time, speeds vary a lot, sometimes really fast, other times (or should I say, most of the time) very slow (feels like slower than 1.5mbps). I contacted their customer service about this, they were prompt and helpful but next day it happened again (and it kept dropping in and out of coverage). I decided to go back to Telstra (I hate to say it but they are more reliable). I need my phone for work as I am on call 24/7 and waking up to a...dead phone isn't something I need. Just a final remark to make, I had a Vodafone unlimited data sim for over a year before joining Felix and it worked perfectly fine (after 10Gb data it slowed down to 1.5mbps and it was still ok). I only switched to Felix because I knew Vodafone was a reliable network but Felix offered a better package (in theory). Doing a bit more research, I found out that no provider offers "unlimited" anything. This is a big marketing strategy to grab customers (they will cap you if you use too much). I felt like as soon as I started to use my phone for YouTube or streaming videos, a "data tap" was being slowly closed and if I kept trying it would eventually completely shut. In my conclusion, the problem is with Felix. They cannot offer what's advertised and I feel like I wasted my time so use my experience and don't bother.
Bad speed experience all the time
Quite bad in internet speed not even getting 1 mgpsand they promise 20 mbps so please be aware of this scam Customer care team had only one answer working on it will fix soon
Questions & Answers
Hi there. I'm thinking of changing to you guys been reading the reviews. I just wanted to know am I allowed to use my hotspot for my kids ipads when we are out and about. I have home internet so it's only when we are out that it would be needed to be used like that.
Hi I am using my Hotspot on my phone where ever I go and do not have a problem
Thanks for the question! Yep that's no problem. You can tether to your personal devices, as long as felix isn't being used as a substitute for home internet or in a modem.
- Michael from the Care team
Are you allowed to have other people be tethered to your personal device?
Yes you can tether other devices, didn’t face any issues.
Hey Larry! Thanks for the question. The felix plan is intended to be used with your personal mobile phone. You are permitted to tether other personal devices, such as your laptop or tablet, to your mobile phone by creating a mobile hotspot from your phone via Wi-Fi.
However the felix plan must not be used to provide tethering to other people's devices (for example the devices of members of your household, colleagues or friends), nor used as a substitute for a home internet service or in a modem.
If you have any other questions, feel free to start a live chat with us (we're online every day) over at felixmobile.com.au
- Scotty from the Care team
Why can't it be used as a substitute for home internet? For some people it would be an easier option under different circumstances or even maybe pensioners who want a bit of internet but don't need a great deal but can't afford having to many separate plans.
I would like to join the network but i don't know if there a good signal in Canberra, any reviews?
Get an answer from our members and Felix Mobile representatives
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