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Felix Mobile
4.6 from 311 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Pros

Great value for money
Reliable coverage
Excellent customer care

Reviews

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Earn money for free.
Earn money for free.Greater Melbourne (Inner), VIC
  • 3 reviews

Felix is the best.

published

OK so there are a few drop outs apparently. Like when? Not on calls or watching TV on my device. The customer service is second to none and Felix beats a lot of rip off mobile phone companies out there. Who is going to squawk when Felix gives perfect customer service and mobile phone service plus unlimited data all for $35 a month? I sure haven't got one complaint about Felix which is far superior to that rip off dive Telstra. Thanks Felix. Me not going to another service provider.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Matthew! Thanks so much for the glowing review, we are really glad you love the support from the team. Super stoked to hear that you're getting the most out of your service!

- Scotty from the Care team

Scotty it is Janice not Matthew. I still haven't sent that complimentary email re you, Jake and Gigi to management at Felix yet but will get around to it. Thanks for your message though. Janice Ridley-Lee.

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Narda
NardaIllawarra, NSW
  • Verified

Fantastic

published

Absolutely love, speed is great. Live in rural NSW....works great. Easy to set up, network is very good. Watching YouTube is fast, surfing the net is very good....happy customer yippee

Value for Money
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Narda! Thanks so much for the review, we really appreciate it. Great to hear you are making the most of your plan!
- Scotty from the Care team (edited)

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Review collected in partnership with Felix Mobile

Mel W.
Mel W.Sydney, NSW

Amazing International roaming - 4gb, 100sms and mins for $20 that lasts a year!!!

published

Switched to felix just before my first post-covid holiday. 7countries in 30days all covered for $20!!! SO AWESOME to not stress when landing, or find wifi or switch sims every country

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month1,000 GB
Felix Mobile
felix mobileFelix MobileSend a private message
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  • Verified

Kicked the big guys to the curb

published

Had issues with international roaming, data limits, and pricing with other providers. This plan is straightforward, and because of the phone I already have was able to port across my number in a matter of hours thanks to the eSim option. Data speeds have been fine in Australia and Singapore. The sustainability efforts are good as well.

Value for Money
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
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Good service but full of lies, still worth it

published

Isn't actually free for the first month,
Consist drop outs,
Don't go over 500gb or restricted service will reduce speed to nothing,
Barley 2mbps of download speed peak, sits around 1mbps

Value for Money
3/5
Customer Service
2/5
Local Reception
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month500 GB
Felix Mobile
felix mobileFelix MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Cheap and eco friendly

published

Very easy to set up, costumer service people were lovely and quick. When they sent my SIM card, I received some little flower seeds to plant aswell. Good service especially for the price.

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Felix Mobile
felix mobileFelix MobileSend a private message

Hiya Dani! Thanks for the kind words, we are really grateful to have you with us. Make sure to tag us in some pics of your flowers once they bloom!

- Jake from the Care team

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Review collected in partnership with Felix Mobile

Marco
MarcoSouth East Queensland, QLD
  • Verified

Great service with great value

published

The best plan with unlimited data I got so far. Great for individual use. If you’re on your own and need network with no data limit (eg for WFH), this should be the choice.

Value for Money
5/5
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Marco. Thanks so much for the review, we really appreciate it. Great to hear you are making the most of your plan!
- Jake from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

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Dave Brown
Dave BrownPerth, WA

Felix unlimited ...Brilliant

published

So suprised with Felix,having paid twice the amount with The major player...I can say that this unlimited Felix SIM is superb, netflix too. 35au is a bargain for my usage....5stars

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Fred
Fred
  • 2 reviews
  • 1 like
  • Verified

Saved my life

published

Moved to a unit without internet and is consistently faster and more reliable than previous nbn. Now overseas, roaming plan is cheaper and more reliable than my provider. Highly recommend.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month1,000 GB
Felix Mobile
felix mobileFelix MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

Mobile Phone Service Providers

Find out how Felix Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Matthew R
Matthew RGoulburn Valley, VIC
  • 16 reviews
  • 3 likes

Awesome customer service

published

I can’t believe I have found another amazing Mobile provider felix has on of the best customer service around if something has gone wrong they get straight on to the issue I’m so happy all I wish if the can up the speed a bit more for the data even if they change a bit more is fine

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Matthew! Thanks so much for the glowing review, we are really glad you love the support from the team. We appreciate the feedback about your speeds and I'll definitely make sure it is put in front of the right people.
- Jake from the Care team

Similar opinion? Write a review on ProductReview.com.au!
Patricio Rafael P.
Patricio Rafael P.Greater Melbourne (Inner), VIC

The greatest mobile operator I've ever used

published

The app is beautiful, the Sim card arrives in 2 days, the chat response is really quick and their webpage is well written and explained.

For 20 bucks I can go overseas to use it and I can even pause the subscription since I'm not in the country.

This is incredible!

Well done for you guys

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month99 GB
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Patricio, I'm so glad to hear you're loving your experience with felix so far and that you'll be travelling aboard with our International Roaming Pack by your side!
- Nik from the felix Care Team

Similar opinion? Write a review on ProductReview.com.au!
Trish
TrishSydney Surrounds, NSW
  • 3 reviews

Very happy customer

published

Had an issue but was resolved in no time, very happy with Scotty from customer service who helped me out. I switched from Optus to Felix no problem. Easy to transfer as well

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Felix Mobile
felix mobileFelix MobileSend a private message

Thanks so much for the review, Trish. Sorry you needed to reach out to us for help at all, but glad that Scotty and the team were there for you when you needed it. Great to have you with us!
- Jake from the Care team

Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Felix Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Cam
CamGreater Melbourne (Inner), VIC

Unbeatable service and a great app

published
Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Lovely chatting with you, Cam. Sometimes hiccups happen but we're always keen to sort them out as best and as fast as we can. Thank you so much for your feedback!
- Chris from the Care team

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Absolutely adorably perfect

published

I switched one of my services to Felix and have been super amazed the team are an asset and the company have wonderful moral thank you for all you do

  • Thumbnail
Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Tabitha, thank you so much for such a glowing review and kind words for the team. We really appreciate it and are excited to have you on board with us, helping us on our way to our goal of 1 million trees planted!
- Jake from the Care team

Similar opinion? Write a review on ProductReview.com.au!
Hquinny
HquinnyMornington
  • 3 reviews

Just switched.. customer service awesome already.. thanks scotty

published

Had issues with personal details changing from Telstra to Felix.. my fault.. scotty and team helped with everything and got me up and running, up and running in 10 min

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month1,000 GB
Felix Mobile
felix mobileFelix MobileSend a private message

Hi there, thanks for the review! So happy we were able to help out. I'll pass your thanks on to Scotty and the team!
- Maddie from the Care team

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Kelly w.
Kelly w.asked

How can I pay b4 my due date

3 answers
Narda
Narda

Can use the Felix app

Kelly w.
Kelly w.

I'm on the app. It's set up every 30 days to automatically but was wondering how can I pay b4 the due date

Felix Mobile
felix mobileFelix MobileSend a private message
Tom S.
Tom S.asked

Is felix network reception in Brunswick, victoria 3056?

1 answer
Felix Mobile
felix mobileFelix MobileSend a private message

Hiya Tom! Have a squiz at our coverage map below, or chat to us in the felix app if you need a hand!
https://felixmobile.com.au/network
- Jake from the Care team

Ross B.
Ross B.asked

can i have 2 different numbers on the 1 account

4 answers
Hquinny
Hquinny

That im not sure of.. I only have the one..

Hquinny
Hquinny
Tabitha
Tabitha
See all Felix Mobile questions

Get an answer from our members and Felix Mobile representatives

Details

About Felix Mobile

On Felix Mobile’s single plan, callers receive the following features for $35 a month:

  • unlimited data at speeds up to 20Mbps.
  • unlimited calls and text.
  • tethering (hotspot).
  • the ability to pause your monthly plan.
  • switching providers to Felix with a digital eSIM.
  • no lock-in contract or exit fees.

Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.

Felix also organises for one tree to be planted each month for every customer.

Points of praise:

  • Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
  • If setting up a plan independently, it’s also easy to sign up using the Felix app.
  • The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
  • Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
  • The affordable price of the mobile plan was a significant plus point for reviewers.
  • Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.

ProductReview_2022 Awards_logo

Felix Mobile has its customers talking about how this is a smart plan for smartphone users - so much so, that it’s won a 2022 ProductReview Award for Best Mobile Phone Service Provider. Top points went to Felix Mobile’s excellent value for money and customer service.

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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