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Felix Mobile
4.6 from 200 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

4.7
47 reviews
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Jacob
JacobWide Bay-Burnett, QLD
  • Verified

Good service and customer friendly

published

Been using felix for a couple days now and have to say I’m impressed with the data speeds in my area and how friendly the staff were via Facebook messages to help setup the service,

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile

Thanks a bunch, Jacob! So thrilled to hear you've had a great experience with the team and are loving felix so far.
- Jake from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

Robert G.
Robert G.South East Queensland, QLD
  • Verified

Exceptional and reliable service.

published

It's been a long time since I've been this impressed with a telecommunication service provider. I use my phone to Wi-Fi to TV for Netflix Stan and Spotify and I have never yet experienced any unfortunate lagging or other issues with data transfer. Their customer service has always been exceptional, I reckon I will be a loyal customer for a long time to come. I only wish they offered a data only plan for a Wi-Fi device as an alternative for watching Netflix without having to use my phone. I definitely recommend Felix hundred percent

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile

Thanks for leaving those kind words, we're so glad you're loving felix! If you're keen to spread the love, consider sharing your referral code to get yourself and your friends $35 in your felix wallet when they activate.
- Corey from the Care team

Joclaus
Joclaus
  • 3 reviews
  • 1 like

Fantastic Service

published

So far so good.
Great network coverage which did worry me.
Amazing customer service team who assisted me with some questions I had.
I would highly recommend switching or signing up with them.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile

Joclaus, we are so thrilled to hear you are loving it at felix so far! Make sure to share around your referral code to all your friends and family for a cheeky little bump in your felix wallet when they activate.
- Jake from the Care team

Kristy B.
Kristy B.Sydney, NSW
  • 2 reviews
  • Verified

Great company

published

Top price with a great no contact deal and unlimited everything who can ask for anything better than that.I’ve recommended it to people I know. Cheers found no problems at all

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

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  • Verified

Felix is the absolute best

published

Felix is excellent provider and the coverage is sufficient and perfect. The data download speeds on an unlimited basis are so sufficient. Felix Mobile is the best ever ❤ thanks Felix

Incentivised Review No
Plan TypePost-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile

We think you're the best ever! Thanks for the glowing review, Lena. Great to have you with us.
- Britt from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

Perzella
PerzellaSydney, NSW
  • Verified

Would recommend. Using with home pocket for 1 person

published

Super efficient and simple. A refreshing experience to SIM card plans. Fast enough to stream content on my TV at HD quality but on the odd occasion needs a second to buffer so it will display in a lower quality for a couple seconds but nothing noticibly annoying.

Value for Money
5/5
Customer Service
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile

Thanks for your review! We're so glad you're finding felix simple and peachy.
- Georgia from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

  • Verified

Fast activation

published

Received the SIM card fast and activation went without a glitch. Packaging was nice Andy planting a tree with a new subscription is an option I didn’t see with other providers.

Value for Money
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile

Hey Alin, great to hear you're set up with your peachy felix SIM! Thanks for sharing your experience, hope you enjoy watching your tree contribution grow!
Nik - felix Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

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nilesh.seelan4
nilesh.seelan4Sydney, NSW

It's helped me a lot

published

I'm a broke student I can't afford NBN or mobile broadband plans. But just having this and hotspot to my laptop which is connected to my tv solves everything. All I do is watch YouTube or Netflix and it streams perfect on hotspot. Although reception in both normal and WhatsApp calls are not good but that's due to my apartment. Thanks so much Felix you have helped me out a lot. Please someone use my reference code, would appreciate it a lot -NS00077

Value for Money
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile
Chloe
ChloeSouth East Queensland, QLD
  • Verified

First impressions

published

I have only just switched to Felix so I can’t say what the coverage is like but so far it has been incredibly easy to change service providers.

Initially I was looking around for a cheaper sim plan which I found with Felix but upon reading more into the brand, I love that it is carbon neutral.

The packaging is on point along with the all of their branding. The little packet of flower seeds were the sweetest touch and I love the app’s interface.

Saving on my plan and getting way more data, supporting an sustainable brand, having a cute app AND watching daisy’s grow. 10/10!

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile

Thanks a tonne for your review of your experience so far with felix, Chloe. We love to hear that everything's been splendid with your switch to felix and hope for more of the same while you're with us!
- Chris from the Care team

Chloe
Chloe

Thanks guys, I would also love to add that I was having trouble with my last provider with service dropping out constantly when I was on the train to work. With Felix I no longer have that issue!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

Mobile Phone Service Providers

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Yeonhee
YeonheeSydney, NSW
  • Verified

Super Fast

published

every procedure was super fast and easy. design and concept of planting thing is very trendy and lovely. Find this recommendation of this carrier at Korean community, and most of them were satisfying of this carrier !

Value for Money
5/5
Local Reception
2/5
Plan TypePost-Paid Sim Only
Plan Cost per Month$28.00
Felix Mobile
felix mobileFelix Mobile

Thanks for the review, Yeonhee! So glad you're loving felix. If you feel like sharing your love for felix, don't forget to share your referal code so you and a friend get $35 in your felix wallet when they activate!
- Maddie from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

The reviewer stated that an incentive was offered for this review

Mojo
MojoGreater Melbourne (Inner), VIC
  • 10 reviews
  • 3 likes
  • Verified

This is the phone plan I have been waiting for

published
Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile
William M.
William M.Canberra Central 2601, ACT
  • Verified

Awesome Product and Support to Match *****

published
Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix Mobile

Thank you so much for your support, William! We're so happy to hear that you've found a perfect match with felix. Can't wait to plant more trees on your behalf in the future.
- Georgia from the Care team

William M.
William M.

You're very welcome and thank you :)

Mobile Phone Service Providers

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RnR4ZORr
RnR4ZORrMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

Excellent company, cheap month to month plan

published

Coverage good in metropolitan, can drop out in country (See Vodafone network map)
Great download speeds
Excellent company, producing an amazing value mobile sim card deal!
Will be recommending this deal to others! :)

Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month999 GB
Felix Mobile
felix mobileFelix Mobile

Thanks for the review! Get your friends to use your felix referral code when they sign up, you'll both get a sweet little top up in your felix wallet once they've activated.
- Chris from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

  • Verified

Simple set up. So user friendly. So far so good.

published

Not sure as far as network coverage as just up and running now. Unsure if data download speed as haven’t put it to the test. Will do shortly. Giving as 5 star rating for ease of set-up and already transfer completed by Felix. Took a few minutes if that.

Incentivised Review No
Plan TypePost-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile

Hey Collette, this is beautiful to hear, so stoked to have you on board with us. We try our best to make things super simple and easy, we're grateful you took the time to share your experience.
- Scotty from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

  • Verified

Very easy to use

published

Easy switch over and sign up process. Worry free data usage. Great personal touches with the new sim and a great emphasis on being a carbon neutral company with green routes. Great speeds in the Perth area, not tried or needed further than that. No coverage problems as of yet.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Felix Mobile
felix mobileFelix Mobile

Hey Rachel, we're so glad to hear you've been enjoying your time with felix. Thanks for sharing your experience and enjoy watching your tree contribution grow!
- Nik from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

Page 1 of 2

Questions & Answers

Phil S.
Phil S.asked

Can I watch Netflix/Foxtel on my son's account in my house?

1 answer
Felix Mobile
felix mobileFelix Mobile

Hey Phil! felix is designed for personal mobile phone use, though you're totally welcome to hotspot to personal devices as needed. However hotspotting to other peoples' devices and using felix to replace home internet would be a no-no with our fair use policy. Link to that one below for you, and if you have any other questions, chat with us in real time through our website or app!
https://static.felixmobile.com.au/terms-policies/standard-form-of-agreement/sfoa_sec4_17082020.pdf

- Georgia from the Care team

Brisdaz
Brisdazasked

When are you considered a new customer again? After trialing it for a month and then deciding it's not for you but perhaps later changing location patterns so it is a better fit?

2 answers
Brad W.
Brad W.

You can get a new number and each new number should attract the promotion, if not chat to the live chat.

Felix Mobile
felix mobileFelix Mobile

Hey there - we love to welcome new and returning customers to felix whenever they like! There are some promotions that are only for first time customers - if you'd like to message with us in the felix app we can chat through the details. We have humans online every day.
- Georgia from the Care team

iesb
iesbasked

Greetings,
Your policy says that the unlimited data can not be used for Third-party content that has a Network service number starting with 12, or something like that? ( I'm not Tech-savvy, it makes as much sense to me as if it was written in Klingon )

That being said, can I watch Netflix on my phone with this unlimited plan capped at 20 Mbps, or will watching video content from Netflix result in an added cost to the $35 subscription plan? ( because I have no idea what a Network service number is and if it applies to Netflix?

If possible please reply in simple and easy-to-understand language, pretend you are replying to a hyperactive 8 year old who has too much time on his hands and should really be out playing games rather than staying at home on the sofa watching movies.

Kind regards,
Ian

1 answer
Felix Mobile
felix mobileFelix Mobile

Hey Ian! You can absolutely watch Netflix on your phone with felix. There are no issues/extra costs with that at all.
For $35/month, you get unlimited calls, SMS and data at speeds of up to 20Mbps. :slightly_smiling_face:
- Jake from the Care team

See all Felix Mobile questions

Get an answer from our members and Felix Mobile representatives

Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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