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Felix Mobile
4.6 from 311 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Pros

Great value for money
Reliable coverage
Excellent customer care

Reviews

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Reviewer Photos & Videos

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Mel W.
Mel W.Sydney, NSW

Amazing International roaming - 4gb, 100sms and mins for $20 that lasts a year!!!

published

Switched to felix just before my first post-covid holiday. 7countries in 30days all covered for $20!!! SO AWESOME to not stress when landing, or find wifi or switch sims every country

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month1,000 GB
Felix Mobile
felix mobileFelix MobileSend a private message
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  • Verified

Kicked the big guys to the curb

published

Had issues with international roaming, data limits, and pricing with other providers. This plan is straightforward, and because of the phone I already have was able to port across my number in a matter of hours thanks to the eSim option. Data speeds have been fine in Australia and Singapore. The sustainability efforts are good as well.

Value for Money
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
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Marco
MarcoSouth East Queensland, QLD
  • Verified

Great service with great value

published

The best plan with unlimited data I got so far. Great for individual use. If you’re on your own and need network with no data limit (eg for WFH), this should be the choice.

Value for Money
5/5
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Marco. Thanks so much for the review, we really appreciate it. Great to hear you are making the most of your plan!
- Jake from the Care team

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Review collected in partnership with Felix Mobile

Fred
Fred
  • 2 reviews
  • 1 like
  • Verified

Saved my life

published

Moved to a unit without internet and is consistently faster and more reliable than previous nbn. Now overseas, roaming plan is cheaper and more reliable than my provider. Highly recommend.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month1,000 GB
Felix Mobile
felix mobileFelix MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

Mobile Phone Service Providers

Find out how Felix Mobile compares to other Mobile Phone Service Providers

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Matthew R
Matthew RGoulburn Valley, VIC
  • 16 reviews
  • 3 likes

Awesome customer service

published

I can’t believe I have found another amazing Mobile provider felix has on of the best customer service around if something has gone wrong they get straight on to the issue I’m so happy all I wish if the can up the speed a bit more for the data even if they change a bit more is fine

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Matthew! Thanks so much for the glowing review, we are really glad you love the support from the team. We appreciate the feedback about your speeds and I'll definitely make sure it is put in front of the right people.
- Jake from the Care team

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Cam
CamGreater Melbourne (Inner), VIC

Unbeatable service and a great app

published
Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Lovely chatting with you, Cam. Sometimes hiccups happen but we're always keen to sort them out as best and as fast as we can. Thank you so much for your feedback!
- Chris from the Care team

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Absolutely adorably perfect

published

I switched one of my services to Felix and have been super amazed the team are an asset and the company have wonderful moral thank you for all you do

  • Thumbnail
Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Tabitha, thank you so much for such a glowing review and kind words for the team. We really appreciate it and are excited to have you on board with us, helping us on our way to our goal of 1 million trees planted!
- Jake from the Care team

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Storm T
Storm TSouth East Queensland, QLD
  • 7 reviews
  • 5 likes

Felix mobile

published

I’m new to felix
I’ve been a long term dodo mobile customer on a $35 per month plan our dodo nbn failed in the wall and dodo want us to wait a week for a technician and to charge $10 per gb over the 20gb data allowance ( a hd movie takes 5gb so that’s $50 per movie!) so what choice do I have? I must switch to felix! Hopefully they won’t pull The same bait and switch tactics dodo has! Be careful combining services with one company! Judging by all the positivity around felix I must be on the right track :D thanks for the timely reply to my product review it itself is worth an extra star! Thanks again!

Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month20 GB
Felix Mobile
felix mobileFelix MobileSend a private message

Thanks for the amazing review Storm, we're happy to have you onboard! - Michael from the Care team

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Bec P
Bec PSydney Surrounds, NSW

No issues so far!

published

I'm 2 months into using Felix Mobile as my mobile service provider. The switch was super quick, I opted for the physical SIM and it arrived next day in the mail, activation was instant.
Not had any issues with reception or internet speed.
The one time I've contacted customer service was through messenger and they replied within hours and were super friendly and helpful.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month1,000 GB
Felix Mobile
felix mobileFelix MobileSend a private message

Hi there Bec, thank you so much for the lovely review! Glad to hear you're happy with felix and you had a great experience with the team. Stoked to have you on board with us!
- Scotty from the Care team

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Mobile Phone Service Providers

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James
JamesCentral Highlands and Goldfields, VIC
  • Verified

Awesome provider

published

I have 2 accounts with felix, and have recommended 3 of my friends who absolutely love the service provider who actually plants trees for every month you continue your service

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Thanks for your support, James! We can't wait to plant even more trees on your behalf in the future.
- Gigi from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

Fiona
Fiona
  • 2 reviews

Fantastic service!

published

I appreciate the assistance provided by Corey today with a text message that wouldn’t go through. His troubleshooting steps really helped and worked out for me. Very happy with his assistance, patience & understanding in resolving this issue!

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$40.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Fiona! Thanks so much for the special mention, it made my day :) I'm really glad that's all sorted for you and you're able to text that number!
- Corey from the Care team

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Great service, environmentally friendly

published

Fast and excellent and caring support. Although you can't call only through text, but their responses are way faster than what a call center would be. The most I've had to wait when contacting support is 6 minutes.What I also like is the cheap international roaming, which is 20 dollars 4gb valid for a year! One last thing that sold it for me was the fact that they are carbon neutral and also plant trees every month from your plan! That's just amazing and I love that.

Value for Money
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month1,000 GB
Felix Mobile
felix mobileFelix MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Felix Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

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  • Verified

Good!

published

Love the stuff as they helped me with my connection issue. There is still fallout network coverage but this is due to the upgrade at my area. Data download could be more sufficient & wish felix have 5g

Value for Money
4/5
Customer Service
5/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hiya Fy! So glad we were able to get to the bottom of it. Hopefully your service is back to normal (or better!) after the upgrades. Great to have you on board with us.
- Jake from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

Kam
KamSydney, NSW
  • 5 reviews

Unlimited Data - cannot live without it

published

I have switched to Felix mobile this morning. The app is user friendly and the switch takes less than 10 minutes. Friendly customer services via the chat and got answers to all queries raised. Happy with the service so far and the speed is good.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hey Kam, we're so glad to hear that your SIMs now up and running - Welcome to felix! We really appreciate the positive feedback and couldn't be happier that you're loving the service so far. - Nik from the Care team

Similar opinion? Write a review on ProductReview.com.au!

Fantastic service people.

published

I find the coverage really good, and not too expensive.
Service is excellent. I had a problem with my login, and the response from the service team was thorough, secure and accurate.
Really pleased with your service and your professionalism.

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hi, Martyn. Thanks so much for the kind review, so glad we were able to help out! Happy to hear you're enjoying felix
- Maddie from the Care team

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Page 1 of 3

Questions & Answers

Kelly w.
Kelly w.asked

How can I pay b4 my due date

3 answers
Narda
Narda

Can use the Felix app

Kelly w.
Kelly w.

I'm on the app. It's set up every 30 days to automatically but was wondering how can I pay b4 the due date

Felix Mobile
felix mobileFelix MobileSend a private message
Tom S.
Tom S.asked

Is felix network reception in Brunswick, victoria 3056?

1 answer
Felix Mobile
felix mobileFelix MobileSend a private message

Hiya Tom! Have a squiz at our coverage map below, or chat to us in the felix app if you need a hand!
https://felixmobile.com.au/network
- Jake from the Care team

Ross B.
Ross B.asked

can i have 2 different numbers on the 1 account

4 answers
Hquinny
Hquinny

That im not sure of.. I only have the one..

Hquinny
Hquinny
Tabitha
Tabitha
See all Felix Mobile questions

Get an answer from our members and Felix Mobile representatives

Details

About Felix Mobile

On Felix Mobile’s single plan, callers receive the following features for $35 a month:

  • unlimited data at speeds up to 20Mbps.
  • unlimited calls and text.
  • tethering (hotspot).
  • the ability to pause your monthly plan.
  • switching providers to Felix with a digital eSIM.
  • no lock-in contract or exit fees.

Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.

Felix also organises for one tree to be planted each month for every customer.

Points of praise:

  • Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
  • If setting up a plan independently, it’s also easy to sign up using the Felix app.
  • The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
  • Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
  • The affordable price of the mobile plan was a significant plus point for reviewers.
  • Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.

ProductReview_2022 Awards_logo

Felix Mobile has its customers talking about how this is a smart plan for smartphone users - so much so, that it’s won a 2022 ProductReview Award for Best Mobile Phone Service Provider. Top points went to Felix Mobile’s excellent value for money and customer service.

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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