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Pros
Affordable
I like that is is affordable but the coverage I receive is not the best and the data speeds are quite slow, if there was better coverage it would be perfect
- 2 reviews
- 1 like
Far too Unreliable- data connection
No internet service again in Paddington for an hour.
Completely stuck, needing to connect on messenger to find an address -but nothing!! No Connection. Had to find someone with another provider to hotspot me!!
This is a second time its got me stuck badly.
Can't have that happen again, made me late for work. Employer doesn't want to hear about Felix and no internet service.
Just need something that works all the time.
Felix have the best customer service 10/10
I will go back to Circles.Life - cheap brilliant connection and fast- but crap customer service.
When it comes down to it though, I need CONNECTION all the time. Such a shame as its great to have good customer service for a change.
Hey Andrea, we are so sorry to hear about your service disruptions and the understandable inconvenience it's caused. If there's anything we can do to help if we haven't tried already, please do reach ...
Read moreout and we'd be more than happy to go through some troubleshooting with you. Thanks for taking the time to review, hopefully we can help you out here. - Jenny from the Care team
I have swapped to Circles.Life. As I have spent the last 3 days with ZERO access no phone, no data. this is despite the website saying that there is service in moore park Beach at our address for Ins...
Read moreide use. but no access inside nor outside, nor driving around town, has been a disaster. I LOVE the Customer Service but the product isn't any good.So sorry Andrea, thanks again for giving us a try!!
- Tony from the Care team
Questions & Answers
Is felix network reception in Brunswick, victoria 3056?
Hiya Tom! Have a squiz at our coverage map below, or chat to us in the felix app if you need a hand!
https://felixmobile.com.au/network
- Jake from the Care team
can i have 2 different numbers on the 1 account
That im not sure of.. I only have the one..
https://www.google.com/url?sa=t&source=web&rct=j&url=https://help.felixmobile.com.au/support/solutions/articles/51000112651-can-i-purchase-multiple-sims-under-the-one-account-&ved=2ahUKEwisl9fC2733AhW...
Read moreXSWwGHSrQA6kQFnoECCEQAQ&usg=AOvVaw1lOl-Q-I00Cw0HmsfLI_IF
You can have multiple sim cards and numbers with/transfered to Felix however seperate accounts/logins for each one they are not yet like some telco where they can combine the numbers to one/family acc...
Read moreount however they do allow apps like parallel and multiple accounts so you are able to have two or three Felix apps on your device/s to keep track of your billing and usage hope this helps and also there are help articles as well
Hi,
I have 2 phones, Huawei P30 Lite and Vivo Y33s. Am I able to use the Felix Sim on these phones?
I notice that on the approved list of devices, there is Huawei P30, but not P30 Lite. Is there a difference?
Also, what is the fair use policy on data? How many GB a month is maximum before considered to be breaching the fair use policy?
Thank you.
Hello I just signed up so not sure but the team there are super lovely, efficient & really easy to chat with them on the app. They would answer your questions for sure. Good luck!
Hey Peta! Thanks for reaching out.
Mobile phones on our approved are guaranteed to be compatible with the frequencies and spectrum of the cell towers we use here at felix. Although our SIM may work in...
Get an answer from our members and Felix Mobile representatives
Details
About Felix Mobile
On Felix Mobile’s single plan, callers receive the following features for $35 a month:
- unlimited data at speeds up to 20Mbps.
- unlimited calls and text.
- tethering (hotspot).
- the ability to pause your monthly plan.
- switching providers to Felix with a digital eSIM.
- no lock-in contract or exit fees.
Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.
Felix also organises for one tree to be planted each month for every customer.
Points of praise:
- Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
- If setting up a plan independently, it’s also easy to sign up using the Felix app.
- The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
- Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
- The affordable price of the mobile plan was a significant plus point for reviewers.
- Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.
Felix Mobile has its customers talking about how this is a smart plan for smartphone users - so much so, that it’s won a 2022 ProductReview Award for Best Mobile Phone Service Provider. Top points went to Felix Mobile’s excellent value for money and customer service.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Vodafone |
| International Roaming Offered | Yes |
Extra Information
Felix Mobile is a ProductReview.com.au Awards Winner for 2022
Contact info for Felix Mobile
| Mon | 8:00 am - 8:00 pm |
|---|---|
| Tue | 8:00 am - 8:00 pm |
| Wed | 8:00 am - 8:00 pm |
| Thu | 8:00 am - 8:00 pm |
| Fri | 8:00 am - 8:00 pm |
| Sat | 9:00 am - 6:00 pm |
| Sun | 9:00 am - 6:00 pm |
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Hey there Bree!
I'm sorry to hear that you're having troubles with your data speeds. Data speeds and your overall network connection can be affected by a number of factors including the coverage in y...
Read moreour area, infrastructure, geography, your device, even extreme weather.