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Felix Mobile
4.6 from 342 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Pros

Great value for money
Reliable coverage
Excellent customer care

Reviews

4.7
85 reviews
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Affordable

published

I like that is is affordable but the coverage I receive is not the best and the data speeds are quite slow, if there was better coverage it would be perfect

Value for Money
2/5
Customer Service
4/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
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N Menezes
N Menezes
  • 4 reviews
  • 2 likes

Mobile Internet does not work at all

published

Switched from 80GB of 4G data to Felix for unlimited internet. Instead now in limbo with no internet. Felix does not work with Asus it would seem. Buy a new phone ? New sim sent still no mobile internet. Courteous customer service but wouldn't switch blindly.Unfortunately error comes that its SIM is not internet enabled!. It will not load even a minimalist page such as Google.com. No connection. Zero mobile data. I am now with zero mobility since the 18th of January.

Value for Money
1/5
Customer Service
2/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
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Andrea B.
Andrea B.
  • 2 reviews
  • 1 like

Far too Unreliable- data connection

published

No internet service again in Paddington for an hour.
Completely stuck, needing to connect on messenger to find an address -but nothing!! No Connection. Had to find someone with another provider to hotspot me!!

This is a second time its got me stuck badly.
Can't have that happen again, made me late for work. Employer doesn't want to hear about Felix and no internet service.
Just need something that works all the time.

Felix have the best customer service 10/10

I will go back to Circles.Life - cheap brilliant connection and fast- but crap customer service.
When it comes down to it though, I need CONNECTION all the time. Such a shame as its great to have good customer service for a change.

Value for Money
3/5
Customer Service
5/5
Local Reception
2/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month200 GB
Felix Mobile
felix mobileFelix MobileSend a private message
Andrea B.
Andrea B.
Felix Mobile
felix mobileFelix MobileSend a private message

So sorry Andrea, thanks again for giving us a try!!

- Tony from the Care team

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Naresh
NareshGreater Melbourne (Outer), VIC

Bad speed experience all the time

published

Quite bad in internet speed not even getting 1 mgpsand they promise 20 mbps so please be aware of this scam Customer care team had only one answer working on it will fix soon

Value for Money
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Alex meir
Alex meir
  • 2 reviews
  • 2 likes

Terrible, extraordinarily slow, avoid!

published

The data speeds are absolutely abhorrent
I'm lucky if I can even get a stable connection, there's CONSTANT drop outs, the speeds are consistantly low and no where near their advertised "20mbps up/down cap"

I see 1mbps down on a good day, and they want 35$/month for this garbage?
As if!

I'll be requesting a refund, this is a joke, and if you're a curios reader considering switching to felix for the unlimited data as an NBN alternative, DON'T.

Value for Money
1/5
Customer Service
3/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
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Questions & Answers

Cheryl K.
Cheryl K.asked

Has anyone added the international roam to your Felix plan? Would love to hear how you found it.

No answers
Hates S.
Hates S.asked

Why do you keep claiming people are not to use your Felix network like a home internet plan?

It doesn't matter whether I use another device vs my phone to download data off the internet, I'm still using thr same amount of data at the end of the day, so why do you keep repeating that your Felix network/plan "with unlimited data" is not designed to replace home internet - Or in my case, my mobile which sometimes gets used as a hotspot to download data or update a game???

Please explain why people are not to use your "unlimited internet plan" to replace their home internet if they're not downloading more than they normally would and don't "beat around the bush" with your answer please.

3 answers
Hugh McGarry
Hugh McGarry

I suspect that it is to avoid clogging up their (Vodafone) back haul 4G network with some people downloading massive amounts of data.

Hates S.
Hates S.
Felix Mobile
felix mobileFelix MobileSend a private message
Kelly w.
Kelly w.asked

How can I pay b4 my due date

3 answers
Narda
Narda

Can use the Felix app

Kelly w.
Kelly w.

I'm on the app. It's set up every 30 days to automatically but was wondering how can I pay b4 the due date

Felix Mobile
felix mobileFelix MobileSend a private message
See all Felix Mobile questions

Get an answer from our members and Felix Mobile representatives

Details

About Felix Mobile

On Felix Mobile’s single plan, callers receive the following features for $35 a month:

  • unlimited data at speeds up to 20Mbps.
  • unlimited calls and text.
  • tethering (hotspot).
  • the ability to pause your monthly plan.
  • switching providers to Felix with a digital eSIM.
  • no lock-in contract or exit fees.

Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.

Felix also organises for one tree to be planted each month for every customer.

Points of praise:

  • Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
  • If setting up a plan independently, it’s also easy to sign up using the Felix app.
  • The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
  • Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
  • The affordable price of the mobile plan was a significant plus point for reviewers.
  • Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.

ProductReview_2022 Awards_logo

Felix Mobile has its customers talking about how this is a smart plan for smartphone users - so much so, that it’s won a 2022 ProductReview Award for Best Mobile Phone Service Provider. Top points went to Felix Mobile’s excellent value for money and customer service.

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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