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Felix Mobile
4.6 from 339 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Felix Mobile

Pros

Great value for money
Reliable coverage
Excellent customer care

Reviews

4.7
84 reviews
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BlakeSimo
BlakeSimoPerth, WA
  • Verified

Great deal. Just needs a little more insentive to do the change

published

Need faster internet speeds or cheaper options.
Not to sure if there is a notification or an email to let you know when your recharge is happening. At least a couple days before it attempts to take money out of your bank..

Would be helpful.

Value for Money
4/5
Customer Service
3/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month999 GB
Felix Mobile
felix mobileFelix MobileSend a private message
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Review collected in partnership with Felix Mobile

Hugh McGarry
Hugh McGarrySouth East Queensland, QLD
  • 9 reviews
  • 6 likes

You get what you pay for

published

Positives are: Fair to good value, simple to implement and pause etc, excellent customer service, flexible and long life roaming plan.
Weaknesses: Relies on TPG/Vodafone coverage so not the best, the 4GB for roaming is a bit stingy and topping up each time at $20 for 4Gb is expensive. I had to use Orange eSim which also allows inter-country calling. Does not cover Malta.

Value for Money
4/5
Customer Service
5/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
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Manas
ManasSydney, NSW
  • Verified

Perfect for young people!

published

Network coverage is good, sometimes it takes time to download but its reliable hasn't failed me yet. I haven't experienced any dropouts. I think the data speeds could be a bit more faster for $35. Or maybe add cheaper option with the same 20 mpbs.

Value for Money
4/5
Customer Service
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month1,000 GB
Felix Mobile
felix mobileFelix MobileSend a private message
Manas
Manas

Yes I had no issues with streaming Netflix! Just uploading documents and photos on to cloud takes more time

Manas
Manas

Otherwise, I like this plan compared to other providers. Its everything I need.

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Review collected in partnership with Felix Mobile

  • Verified

Great value and service

published

The customer support team are a dream, quick painless porting and 20Mb/s is enough for day to day use! Can finally leave Telstra as they are stupid expensive and their customer support is honestly lacking.

Value for Money
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hi, Nick! Thanks so much for the fab review. So glad the process was easy for you and that you're enjoying felix
- Maddie from the care team

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Review collected in partnership with Felix Mobile

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Affordable

published

I like that is is affordable but the coverage I receive is not the best and the data speeds are quite slow, if there was better coverage it would be perfect

Value for Money
2/5
Customer Service
4/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
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Jigme
JigmePerth, WA
  • Verified

Good service

published

It’s reasonably good, not super fast but not bad too. I can easily go through social media and watch videos on YouTube and tik tok. I can also watch Netflix on it.

Value for Money
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Hi there, thanks so much for your review! So glad you're happy with felix. Hope your enjoying catching up on your fave shows!
- Maddie from the Care team

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Review collected in partnership with Felix Mobile

  • Verified

An unexpected pleasure

published

Isn't it nice when you come across a service that delivers on speeds and reliability as well as understanding social responsibilities? We are very satisfied with the service, which at times, will drop out like every other provider in our area.

Value for Money
5/5
Local Reception
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Felix Mobile

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Next
  • Verified

Unlimited data perfect

published

Have had no issues so far great for streaming netflix, coverage is excellent. Also helping to make our planet greener, easy set up and quick porting of number
Overall very happy

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message

Thanks a bunch Dominik! Thrilled to hear you're having great time with us, and helping us fight the good fight! Happy streaming!
- Jake from the Care team

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Review collected in partnership with Felix Mobile

Sophia
SophiaSouth West, WA

Cheap, value for money and saving the environment, the company is amazing to deal with, fast and reliable.

published

I live in the country so I get drop outs with any company, felix offers fast download speeds and and reasonably good network coverage I would like if it could be better in the country though

Value for Money
4/5
Customer Service
5/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Felix Mobile
felix mobileFelix MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Andrea B.
Andrea B.
  • 2 reviews
  • 1 like

Far too Unreliable- data connection

published

No internet service again in Paddington for an hour.
Completely stuck, needing to connect on messenger to find an address -but nothing!! No Connection. Had to find someone with another provider to hotspot me!!

This is a second time its got me stuck badly.
Can't have that happen again, made me late for work. Employer doesn't want to hear about Felix and no internet service.
Just need something that works all the time.

Felix have the best customer service 10/10

I will go back to Circles.Life - cheap brilliant connection and fast- but crap customer service.
When it comes down to it though, I need CONNECTION all the time. Such a shame as its great to have good customer service for a change.

Value for Money
3/5
Customer Service
5/5
Local Reception
2/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month200 GB
Felix Mobile
felix mobileFelix MobileSend a private message
Andrea B.
Andrea B.
Felix Mobile
felix mobileFelix MobileSend a private message

So sorry Andrea, thanks again for giving us a try!!

- Tony from the Care team

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Questions & Answers

Hates S.
Hates S.asked

Why do you keep claiming people are not to use your Felix network like a home internet plan?

It doesn't matter whether I use another device vs my phone to download data off the internet, I'm still using thr same amount of data at the end of the day, so why do you keep repeating that your Felix network/plan "with unlimited data" is not designed to replace home internet - Or in my case, my mobile which sometimes gets used as a hotspot to download data or update a game???

Please explain why people are not to use your "unlimited internet plan" to replace their home internet if they're not downloading more than they normally would and don't "beat around the bush" with your answer please.

3 answers
Hugh McGarry
Hugh McGarry

I suspect that it is to avoid clogging up their (Vodafone) back haul 4G network with some people downloading massive amounts of data.

Hates S.
Hates S.
Felix Mobile
felix mobileFelix MobileSend a private message
Kelly w.
Kelly w.asked

How can I pay b4 my due date

3 answers
Narda
Narda

Can use the Felix app

Kelly w.
Kelly w.

I'm on the app. It's set up every 30 days to automatically but was wondering how can I pay b4 the due date

Felix Mobile
felix mobileFelix MobileSend a private message
Tom S.
Tom S.asked

Is felix network reception in Brunswick, victoria 3056?

1 answer
Felix Mobile
felix mobileFelix MobileSend a private message

Hiya Tom! Have a squiz at our coverage map below, or chat to us in the felix app if you need a hand!
https://felixmobile.com.au/network
- Jake from the Care team

See all Felix Mobile questions

Get an answer from our members and Felix Mobile representatives

Details

About Felix Mobile

On Felix Mobile’s single plan, callers receive the following features for $35 a month:

  • unlimited data at speeds up to 20Mbps.
  • unlimited calls and text.
  • tethering (hotspot).
  • the ability to pause your monthly plan.
  • switching providers to Felix with a digital eSIM.
  • no lock-in contract or exit fees.

Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.

Felix also organises for one tree to be planted each month for every customer.

Points of praise:

  • Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
  • If setting up a plan independently, it’s also easy to sign up using the Felix app.
  • The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
  • Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
  • The affordable price of the mobile plan was a significant plus point for reviewers.
  • Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.

ProductReview_2022 Awards_logo

Felix Mobile has its customers talking about how this is a smart plan for smartphone users - so much so, that it’s won a 2022 ProductReview Award for Best Mobile Phone Service Provider. Top points went to Felix Mobile’s excellent value for money and customer service.

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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