The price is amazing, but the data speed is not.
I live in Clayfield, close enough to Brisbane city that I expected decent coverage with any provider. Sometimes the data is fast enough to watch YouTube videos, Netflix and other stealing sites, but typically I have to wait until later in the evening for these speeds. Some days the speed is insufficient to use Spotify without it stopping and skipping. I’ve asked Vodafone if they offer faster service directly and they couldn’t give me a straight answer (no surprise) and felix obviously claims the speeds are the same based on location for eith...er network. My question is, has anyone used both networks (Felix and Vodafone) for their mobile data, and was there a noticeable difference? Even though felix has a great price at $35 for ‘unlimited’ data, Vodafone has 300GB for $60 a month at the moment, and I’m really wondering if it’s worth the extra money for a better quality service.
Great while at home only.
Signal drop outs unable to use Spotify, access some games rewards on holiday in the Riverland was disappointing which made recommending Felix difficult.
My husband will have to stay with Telstra
Review collected in partnership with Felix Mobile
It gets the job done
Pretty good but speed could be faster id say. I would say outages need to be put up on social media. More rewards perhaps and perhaps go to 5g offer phone and plans
Great for everything but the phone service
While the fundamental idea of a singular price point with unlimited data (while being environmentally conscious) sounds great, it falls short in practical use. Being a subsidiary of the Vodafone network, coverage is spotty at best and speeds can often drop out (even with an iPhone 12 Pro). When it does work it’s a great relief to not have to give my data usage a second thought. However I don’t really see a way for Felix to get around these network issues, and doubt I’ll be hanging around much longer.
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I've been with Felix for a while. I can't complain too much for the price, but the data speeds are very choppy. Sometimes I'll do a speed test and get 20mbps, other times it goes down to 5mbps or below. It is fine for web browsing, but not really suitable for streaming as it buffers a lot (in my experience).
Review collected in partnership with Felix Mobile
Make sure you Activate Monday to Friday between 9am to 5pm
Problem after problem, Felix appears to be run by kids. First, they said my correct address was wrong, which I had to email them THREE times to understand that they have no idea what they were talking about. Then, Felix had problems Activating my SIM with a brand new number on a Saturday morning, and despite all their rubbish about being able to fix it within 24 hours, they couldn't Activate successfully until Monday morning. They won't tell you this, but they actually need to speak to Vodafone's backend team in *INDIA* that only works Monda...y to Friday's (despite the fact Vodafone/TPG own the Felix brand in Australia, all their technical staff are in INDIA to save money). So my suggestion: Only Activate your SIM Monday to Friday 9am to 5pm. Once it is running, it works just like any other Vodafone service does (Felix, Kogan, Vodafone, Lebara, all use the same Vodafone network and are coincidently all owned by the same company : "TPG Telecom" - despite the myriad of brands they sell under). Felix is run by a bunch of teenagers - BEWARE giving them your credit card number!
Questions & Answers
Hi there. I'm thinking of changing to you guys been reading the reviews. I just wanted to know am I allowed to use my hotspot for my kids ipads when we are out and about. I have home internet so it's only when we are out that it would be needed to be used like that.
Hi I am using my Hotspot on my phone where ever I go and do not have a problem
Thanks for the question! Yep that's no problem. You can tether to your personal devices, as long as felix isn't being used as a substitute for home internet or in a modem.
- Michael from the Care team
Are you allowed to have other people be tethered to your personal device?
Yes you can tether other devices, didn’t face any issues.
Hey Larry! Thanks for the question. The felix plan is intended to be used with your personal mobile phone. You are permitted to tether other personal devices, such as your laptop or tablet, to your mobile phone by creating a mobile hotspot from your phone via Wi-Fi.
However the felix plan must not be used to provide tethering to other people's devices (for example the devices of members of your household, colleagues or friends), nor used as a substitute for a home internet service or in a modem.
If you have any other questions, feel free to start a live chat with us (we're online every day) over at felixmobile.com.au
- Scotty from the Care team
Why can't it be used as a substitute for home internet? For some people it would be an easier option under different circumstances or even maybe pensioners who want a bit of internet but don't need a great deal but can't afford having to many separate plans.
I would like to join the network but i don't know if there a good signal in Canberra, any reviews?
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