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Felix Mobile

Felix Mobile

4.6 from 148 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.0 (2)
  • Plan Type
  • Customer Service
    3.5 (2)
  • Local Reception
    2.5 (2)
  • Transparency
    3.5 (2)
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Reviewer Photos & Videos

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smok
smokCentral Queensland, QLD
  • 104 reviews
  • 91 likes

Thank god it was free

published

I signed up under a free month promotion for Felix Mobile. I live in Central Queensland, and it's like Vodafone towers don't exist here. I'm getting HDPSA+ at best. After a speed test I couldn't even reach 1mb/s. Obviously something is very wrong here and as such I won't continue for obvious reasons. I've had both Telstra and Optus here, and they both work well, though Telstra works far better. This plan might be ideal for cities, etc but even standing outside in the near middle of town, I get H+ on my upper screen. Definitely not worth $35 a month. Sorry. I believe the Vodafone map is misleading. It shows full 4g but I can't even get that.

Value for Money
3/5
Local Reception
1/5
Felix Mobile
felix mobileFelix Mobile
Warrick
WarrickPerth, WA
  • Verified

Endless data at less than the advertised speeds

published

I recently bought Felix Mobile for the advertised upto 20Mbps. Disappointingly I was able to achieve nearly 2.9Mbps down, whilst getting 17 up. I contacted customer support who blamed the issue squarely on congestion, which made no sense when I could get good uploads. After that my good uploads vanished. Customer support was slow and resolved nothing so I'm out to find another provider.

  • Thumbnail
Value for Money
1/5
Customer Service
2/5
Felix Mobile
felix mobileFelix Mobile

Internationals or travellers barred from signing up

published

Became invested in this and moved away from my current provider, but was barred from signing up as I didn't have a debit card with a local Australian bank - only with international banks or those like TransferWise.

Support were friendly and quick to respond which was neat, but would have liked to know about this before and obviously it's a big deal. Never had this issue with Optus, Telstra or similar.

Additionally, your card is still charged when this process occurs, you're just blocked from access - so you have to talk to support to resolve.

Customer Service
5/5
Incentivised Review No
Felix Mobile
felix mobileFelix Mobile

Questions & Answers

Henry
Henryasked

Hi,
Live in Blackhead NSW 2430.
Vodafone is absolutley terrible here.
Beleive tower is in Forster abot 20k away.
Are thre any other carriers you use?
Nearby Optus tower delivering up to 120mbs!
Cap of 20mbs would be fine for needs.
Look forward to hearing fom you.
Thanks.
Henry

2 answers
Felix Mobile
felix mobileFelix Mobile

Hey Henry!
Thanks for your question. We are powered by the Vodafone 4G/3G network only. I can see that there are plans for improvements in the Blackhead area in the future, so it might be worth checking in on the coverage map in a few months!
- Britt from the Care team

Henry
Henry

thx Britt

Henry
Henryasked

Hi,
Live in Blackhead NSW 2430.
Vodafone is absolutley terrible here.
Beleive tower is in Forster abot 20k away.
Are thre any other carriers you use?
Nearby Optus tower delivering up to 120mbs!
Cap of 20mbs would be fine for needs.
Look forward to hearing fom you.
Thanks.
Henry

No answers
Villow
Villowasked

Hi, so I use my phone as a hotspot for my laptop while I commute. Would I be able to do that with this sim?

1 answer
Felix Mobile
felix mobileFelix Mobile

Hey Villow! Thanks for reaching out.
You can absolutely hotspot to your personal devices, such as your laptop when needed, but felix can't be used in a modem or similar, or as a hotspot for other people’s devices.
- Maddie from the Care team

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Get an answer from our members and Felix Mobile representatives

Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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