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Felix Mobile

Felix Mobile

4.6 from 153 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Yu-Chuan
Yu-ChuanGreater Melbourne (Inner), VIC

It gets the job done

published

Pretty good but speed could be faster id say. I would say outages need to be put up on social media. More rewards perhaps and perhaps go to 5g offer phone and plans

Value for Money
4/5
Customer Service
4/5
  • Verified

Connection

published

Hello I like Felix, only problem is connection issues where phone becomes roaming and i have to network reset to fix a few times. This problem has only showed up with felix. I would like connection issues to fixed thanks

Incentivised Review No
Felix Mobile
felix mobileFelix Mobile

Hey Scott,
That definitely doesn't sound like the norm. We'd love a chance to check out what's going on there. Pop into live chat with us when you get a chance and we'll do our best to get this sorted.
- Emalie from the Care team

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Review collected in partnership with Felix Mobile

Great for everything but the phone service

published

While the fundamental idea of a singular price point with unlimited data (while being environmentally conscious) sounds great, it falls short in practical use. Being a subsidiary of the Vodafone network, coverage is spotty at best and speeds can often drop out (even with an iPhone 12 Pro). When it does work it’s a great relief to not have to give my data usage a second thought. However I don’t really see a way for Felix to get around these network issues, and doubt I’ll be hanging around much longer.

Value for Money
4/5
Local Reception
2/5
Felix Mobile
felix mobileFelix Mobile
Michael
Michael
  • 3 reviews
  • 3 likes
  • Verified

Felix mobile

published

I do love Felix mobile the only issue I have is the network they use it’s absolutely horrendous I live in the city of Sidney in the Potts Point area, and I get one bar of reception at the very best of times so that affects the speed of my Internet And if you make a call it drops from 4G down to 3G Vodafone need to upgrade their networks especially in the city of Sydney.

Value for Money
5/5
Customer Service
5/5
Felix Mobile
felix mobileFelix Mobile

Hey Michael,
So sorry to hear you're not having the best experience with coverage in Potts Point. We'd love to help out if we can. Pop into live chat with us and one of the team will do their best to help out!
- Emalie from the Care team

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Review collected in partnership with Felix Mobile

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Tony
TonyGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 7 likes
  • Verified

Decent Value

published

I've been with Felix for a while. I can't complain too much for the price, but the data speeds are very choppy. Sometimes I'll do a speed test and get 20mbps, other times it goes down to 5mbps or below. It is fine for web browsing, but not really suitable for streaming as it buffers a lot (in my experience).

Value for Money
3/5
Incentivised Review No
Felix Mobile
felix mobileFelix Mobile

Hey Tony! We'd love to try some troubleshooting to see if we can stabilise your data speeds. We have humans online every day if you'd like to chat to us from your felix app.
- Georgia from the Care team

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Review collected in partnership with Felix Mobile

Alex
AlexSydney Surrounds, NSW
  • 24 reviews
  • 47 likes

Make sure you Activate Monday to Friday between 9am to 5pm

published
Value for Money
5/5
Customer Service
1/5
Felix Mobile
felix mobileFelix Mobile
Andrea B.
Andrea B.
  • 2 reviews
  • 1 like

Far too Unreliable- data connection

published

No internet service again in Paddington for an hour.
Completely stuck, needing to connect on messenger to find an address -but nothing!! No Connection. Had to find someone with another provider to hotspot me!!

This is a second time its got me stuck badly.
Can't have that happen again, made me late for work. Employer doesn't want to hear about Felix and no internet service.
Just need something that works all the time.

Felix have the best customer service 10/10

I will go back to Circles.Life - cheap brilliant connection and fast- but crap customer service.
When it comes down to it though, I need CONNECTION all the time. Such a shame as its great to have good customer service for a change.

Value for Money
3/5
Customer Service
5/5
Felix Mobile
felix mobileFelix Mobile
Andrea B.
Andrea B.
Felix Mobile
felix mobileFelix Mobile

So sorry Andrea, thanks again for giving us a try!!

- Tony from the Care team

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Questions & Answers

Henry
Henryasked

Hi,
Live in Blackhead NSW 2430.
Vodafone is absolutley terrible here.
Beleive tower is in Forster abot 20k away.
Are thre any other carriers you use?
Nearby Optus tower delivering up to 120mbs!
Cap of 20mbs would be fine for needs.
Look forward to hearing fom you.
Thanks.
Henry

2 answers
Felix Mobile
felix mobileFelix Mobile

Hey Henry!
Thanks for your question. We are powered by the Vodafone 4G/3G network only. I can see that there are plans for improvements in the Blackhead area in the future, so it might be worth checking in on the coverage map in a few months!
- Britt from the Care team

Henry
Henry

thx Britt

Henry
Henryasked

Hi,
Live in Blackhead NSW 2430.
Vodafone is absolutley terrible here.
Beleive tower is in Forster abot 20k away.
Are thre any other carriers you use?
Nearby Optus tower delivering up to 120mbs!
Cap of 20mbs would be fine for needs.
Look forward to hearing fom you.
Thanks.
Henry

No answers
Villow
Villowasked

Hi, so I use my phone as a hotspot for my laptop while I commute. Would I be able to do that with this sim?

1 answer
Felix Mobile
felix mobileFelix Mobile

Hey Villow! Thanks for reaching out.
You can absolutely hotspot to your personal devices, such as your laptop when needed, but felix can't be used in a modem or similar, or as a hotspot for other people’s devices.
- Maddie from the Care team

See all Felix Mobile questions

Get an answer from our members and Felix Mobile representatives

Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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