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- 3 reviews
Felix is the best.
OK so there are a few drop outs apparently. Like when? Not on calls or watching TV on my device. The customer service is second to none and Felix beats a lot of rip off mobile phone companies out there. Who is going to squawk when Felix gives perfect customer service and mobile phone service plus unlimited data all for $35 a month? I sure haven't got one complaint about Felix which is far superior to that rip off dive Telstra. Thanks Felix. Me not going to another service provider.
Scotty it is Janice not Matthew. I still haven't sent that complimentary email re you, Jake and Gigi to management at Felix yet but will get around to it. Thanks for your message though. Janice Ridley-Lee.
- Verified
Fantastic
Absolutely love, speed is great. Live in rural NSW....works great. Easy to set up, network is very good. Watching YouTube is fast, surfing the net is very good....happy customer yippee
Hey Narda! Thanks so much for the review, we really appreciate it. Great to hear you are making the most of your plan!
- Scotty from the Care team (edited)
Review collected in partnership with Felix Mobile
Amazing International roaming - 4gb, 100sms and mins for $20 that lasts a year!!!
Switched to felix just before my first post-covid holiday. 7countries in 30days all covered for $20!!! SO AWESOME to not stress when landing, or find wifi or switch sims every country
Thanks for the great review Mel, it sounds like you had an awesome trip, and we're so glad to have taken the stress away for you!
Your $20 felix roaming product will remain active for 365 days in total... maybe it's time to plan another trip? :)...
Read more - Michael from the Care team
- Verified
Kicked the big guys to the curb
Had issues with international roaming, data limits, and pricing with other providers. This plan is straightforward, and because of the phone I already have was able to port across my number in a matter of hours thanks to the eSim option. Data speeds have been fine in Australia and Singapore. The sustainability efforts are good as well.
Welcome to felix, Stephanie! We're so glad you found us :)
Don't forget to share your unique referral code when you tell others about us, you'll both get credit added to your felix wallet that can be...
Read more used to go towards your next renewal or any of our international calls or roaming products (you can check the app for more details).
Find out how Felix Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
Good service but full of lies, still worth it
Isn't actually free for the first month,
Consist drop outs,
Don't go over 500gb or restricted service will reduce speed to nothing,
Barley 2mbps of download speed peak, sits around 1mbps
Hey Sam, we're really sorry to read. If you think you used a first month free code and it wasn't applied when signing up, please chat to us in the felix app and we can help fix that up. We can also c...
Read morehat with you about data issues - we love to help! We'll always give you as close as possible to 20Mbps (regardless of how many GBs you use) at any time depending on your location and the factors such as device capabilities, location and obstructions, network congestion & coverage.- Verified
Cheap and eco friendly
Very easy to set up, costumer service people were lovely and quick. When they sent my SIM card, I received some little flower seeds to plant aswell. Good service especially for the price.
Hiya Dani! Thanks for the kind words, we are really grateful to have you with us. Make sure to tag us in some pics of your flowers once they bloom!
- Jake from the Care team
Review collected in partnership with Felix Mobile
- Verified
Great service with great value
The best plan with unlimited data I got so far. Great for individual use. If you’re on your own and need network with no data limit (eg for WFH), this should be the choice.
Hey Marco. Thanks so much for the review, we really appreciate it. Great to hear you are making the most of your plan!
- Jake from the Care team
Review collected in partnership with Felix Mobile
Related Articles
Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Felix unlimited ...Brilliant
So suprised with Felix,having paid twice the amount with The major player...I can say that this unlimited Felix SIM is superb, netflix too. 35au is a bargain for my usage....5stars
Hey Dave, so glad you're loving felix and catching up on the latest shows!
If you're keen to spread the word, consider sharing your referral code. You'll get yourself and your friends $35 in your felix wallet when they sign up and activate with it!...
Read more - Corey from the Care team
- 2 reviews
- 1 like
- Verified
Saved my life
Moved to a unit without internet and is consistently faster and more reliable than previous nbn. Now overseas, roaming plan is cheaper and more reliable than my provider. Highly recommend.
Hey Fred! So great to hear you are making the most out of your felix subscription. Hope you have safe travels!
A small tidbit to remember when back home is that felix is a personal mobile phone plan ...
Read moreand not to be used as a replacement for home internet. You can find out more here: https://flx.mobi/e/fairuseReview collected in partnership with Felix Mobile
Find out how Felix Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
- 5 reviews
- 2 likes
Could barely load the page to leave a bad review
- Data is inconsistent by constantly dropping in and out - I struggle to load web pages on a daily basis
- Data stops working half the time I’m on phone calls
The best part about the plan is you’re not locked into a Contract which makes it easy to leave.
Hey there! I'm sorry to see that your experience with felix isn't as great as we would hope for it to be. Feel free to drop into live chat with us so we can look into this for you, we'd love to help i...
Read moremprove your connection if we can! -Scotty from the Care team
- 16 reviews
- 3 likes
Awesome customer service
I can’t believe I have found another amazing Mobile provider felix has on of the best customer service around if something has gone wrong they get straight on to the issue I’m so happy all I wish if the can up the speed a bit more for the data even if they change a bit more is fine
Hey Matthew! Thanks so much for the glowing review, we are really glad you love the support from the team. We appreciate the feedback about your speeds and I'll definitely make sure it is put in front of the right people.
- Jake from the Care team
- Verified
It's pretty good
Signal service isn't very good, but it might just be because I live in a country town, drop outs are frequent, but connection speed and download speed seems all good
Hey Patrick, so great to have you on board! We can check out what's going on with your signal if you like, just chat to our team through the app when you've got a moment. We're online every day.
- Gigi from the Care team
Review collected in partnership with Felix Mobile
Find out how Felix Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
The greatest mobile operator I've ever used
The app is beautiful, the Sim card arrives in 2 days, the chat response is really quick and their webpage is well written and explained.
For 20 bucks I can go overseas to use it and I can even pause the subscription since I'm not in the country.
This is incredible!
Well done for you guys
Hey Patricio, I'm so glad to hear you're loving your experience with felix so far and that you'll be travelling aboard with our International Roaming Pack by your side!
- Nik from the felix Care Team
- 3 reviews
- 1 like
The best customer service
The most helpful & friendly support team I've ever experienced! The plan is also great, no issues whatsoever with the service and love what they're all about - us regular humans need to take charge on climate action. Thanks felix!!
Thank you so much, JSS! We're so happy to have you onboard and joining us in the good fight for the planet.
- Gigi from the Care team
- 3 reviews
Very happy customer
Had an issue but was resolved in no time, very happy with Scotty from customer service who helped me out. I switched from Optus to Felix no problem. Easy to transfer as well
Thanks so much for the review, Trish. Sorry you needed to reach out to us for help at all, but glad that Scotty and the team were there for you when you needed it. Great to have you with us!
- Jake from the Care team
Questions & Answers
How can I pay b4 my due date
Can use the Felix app
I'm on the app. It's set up every 30 days to automatically but was wondering how can I pay b4 the due date
Hey there, Kelly and Narda. Although you can't pay early, felix is a month to month pre-paid subscription, so your renewal date is on the same day every month. Your renewal will go through automatical...
Read morely at around 11:59pm on your renewal date (unless you switch your number to another provider, pause, or cancel beforehand). If you have any credit in your felix wallet, this will automatically be deducted from your renewal amount. - Scotty from the Care team
Is felix network reception in Brunswick, victoria 3056?
Hiya Tom! Have a squiz at our coverage map below, or chat to us in the felix app if you need a hand!
https://felixmobile.com.au/network
- Jake from the Care team
can i have 2 different numbers on the 1 account
That im not sure of.. I only have the one..
https://www.google.com/url?sa=t&source=web&rct=j&url=https://help.felixmobile.com.au/support/solutions/articles/51000112651-can-i-purchase-multiple-sims-under-the-one-account-&ved=2ahUKEwisl9fC2733AhW...
Read moreXSWwGHSrQA6kQFnoECCEQAQ&usg=AOvVaw1lOl-Q-I00Cw0HmsfLI_IF
You can have multiple sim cards and numbers with/transfered to Felix however seperate accounts/logins for each one they are not yet like some telco where they can combine the numbers to one/family acc...
Read moreount however they do allow apps like parallel and multiple accounts so you are able to have two or three Felix apps on your device/s to keep track of your billing and usage hope this helps and also there are help articles as wellGet an answer from our members and Felix Mobile representatives
Details
About Felix Mobile
On Felix Mobile’s single plan, callers receive the following features for $35 a month:
- unlimited data at speeds up to 20Mbps.
- unlimited calls and text.
- tethering (hotspot).
- the ability to pause your monthly plan.
- switching providers to Felix with a digital eSIM.
- no lock-in contract or exit fees.
Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.
Felix also organises for one tree to be planted each month for every customer.
Points of praise:
- Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
- If setting up a plan independently, it’s also easy to sign up using the Felix app.
- The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
- Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
- The affordable price of the mobile plan was a significant plus point for reviewers.
- Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.
Felix Mobile has its customers talking about how this is a smart plan for smartphone users - so much so, that it’s won a 2022 ProductReview Award for Best Mobile Phone Service Provider. Top points went to Felix Mobile’s excellent value for money and customer service.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Vodafone |
| International Roaming Offered | Yes |
Extra Information
Felix Mobile is a ProductReview.com.au Awards Winner for 2022
Contact info for Felix Mobile
| Mon | 8:00 am - 8:00 pm |
|---|---|
| Tue | 8:00 am - 8:00 pm |
| Wed | 8:00 am - 8:00 pm |
| Thu | 8:00 am - 8:00 pm |
| Fri | 8:00 am - 8:00 pm |
| Sat | 9:00 am - 6:00 pm |
| Sun | 9:00 am - 6:00 pm |
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Hey Matthew! Thanks so much for the glowing review, we are really glad you love the support from the team. Super stoked to hear that you're getting the most out of your service!
- Scotty from the Care team