very Friendly and super helpful!
They were very helpful and my problem was fixed on the same day, The call center lady was easy to talk to and the plumber who came out was very professional. Thank you
Great service all round
Great service all round from the nice lady in the call centre to the plumber who did the job. The lady who took my initial call explained the different call-out fees and hourly rates very clearly, making it easy to select the best option for me. The plumber Craig called me in advance to say he was on his way and arrive on time 30 minutes later. He took his shoes off as he entered my house. He told me about the options available (i.e repair or replace cistern as valves had failed after 20+years of use) as well as the difference in the costs. He gave me a few minutes to think it over while he went outside and turned off the water. I decided to replace the cistern and he then just efficiently and quietly got on with the job. He tidied everything up afterwards, took his tools back to the van, and processed the payment without any problems. He is a nice young lad, well-presented, friendly and polite. Craig did a great job fixing my toilet cistern and also replaced the toilet seat. I am very happy with my new throne. I Couldn't have asked for better service on a Sunday. Great!! I will definitely use Female Choice Plumbing again.
Would not use any other plumbers - they are the best
I have used various plumbers from Female Choice and they have all been superb - professional, respectful, courteous, well presented, knowledgeable, neat and tidy. They have been very sensible in their approach and reasonably priced. I never use any other plumbers and am always impressed by them. Thank you Female Choice!
Very Thorough and Professional
I found Adam from Female Choice Plumbing to be very professional in his procedure for diagnostics with the problem of our gas leak. The office was very good with after sales service in that they rang to ensure I was happy with the contractor and work done. Very happy.
I'll never use a franchise plumber again!
Horrified by this experience (13/8/2015). The JIM'S PLUMBER was sent out under Female Choice's name (I've since seen Today Tonight's episodes on the Metro/FemChoice/Jims group's scam operations) and parked out of eyesight so as not to show off the other brand's van.
Here's what I wanted done, because I don't have the tools or confidence to do the jobs myself: 3 outdoor taps' washers replaced, 2 pairs of replacement tap handles (already bought) installed, and a fix on my toilet's overflowing inlet valve.
He then talked very vaguely about "you'll probably need a 'full service' on the taps" and pushed jobs I didn't want, as with the toilet inlet valve overflow......he said inlet valve replacement parts would allegedly cost $160 (cost $35 when fixed by a real plumber the next week) and he then had the nerve to say "may as well replace the whole cistern" (WHAT?! And he looked at me like I was mad when I said no!).
After realising that this guy was milking me for cash, it took a further 10minutes to get an estimate cost out of him (first roughly $400, then $500...and don't worry, he promptly reminded me that he was charging for the time I was taking to question him about estimated costs, and was at pains to say that 'Plumbers don't do quotes on jobs like this'). Then when I said $500 was too high, he insisted I pay a call out fee on the spot (about $70) and when I asked for a mailed invoice he said he'd have to add a Late Payment fee ($66) to the invoice if I didn't pay him then and there. I got straight on the phone to the FemChoice Company and after a discussion about his poor tactics the manager granted me a free quote, no call out fee. What was the eventual quote that he provided after talking to his manager? $560. Please take my experience as a genuine and sincere warning.
On time arrival and friendly technician
The plumber Andrew arrives right at the appointment time and was very friendly. I had a situation that I have a possible leak at the backyard and also unknown issue for pavers going uneven possibly due to water leakage underneath that washing the sand away. Andrew has quickly found the leak - it was an irrigation pipe that not sealed off properly and he also gave some professional advice about my pavers and stormwater pipes underneath. He has also treated my backyard like his own as he has kept it as tidy as possible after the work. He also did a leak check for my whole house to ensure there is no other hidden issue. Great service!
Fast, friendly and reliable.
We had a slight emergency with a burst water pipe in our bathroom, first thing on a Monday morning! I felt calmer and more confident from the moment I spoke to the call centre. I was assured of a time frame and my plumber arrived, with pre-arranged notice, well before that. He was fast, friendly and reassuring. The job was completed in no time. He was efficient, tidy and the bill was very reasonable. We would definitely recommend Female Choice Plumbing.
fast and genuine service
after contacting the call centre, the plumber arrived shortly after, late on a Friday afternoon leading into a long weekend. The repair was undertaken quickly, and we were given continual updates on the progress of the repair. A speedy call out with genuine service with a friendly, helpful tradesman
Fast and friendly
Fron first contat over the phone, the service was professional and friendly. The plumber attended quickly (after hours), was friendly and explained all my options to me. I felt confident in the work being done. The follow up customer service was of a standard you rarely see these days (thank you to [Name removed] for her help) and I have been very happy with the whole experience.
We had a gas leak in our home. [name removed] was very thorough and fixed the one that we knew of and also found one outside which he also fixed. We are very happy with Female Choice Plumbing and would definitely recommend!
Treated with respect
I have used Female Choice Plumbing twice and both times they have been prompt and very professional and I felt very comfortable around them. They are very thorough and they don't do work you don't want or need doing. I fully recommend them to everyone.
Fantastic, Fast and Courteous
I phoned first thing in the morning hoping for service that day for a tap that would not turn off. I was advised someone could be there between 12-3pm and I would be given a 30min call prior to arrival. [name removed] was great, gave me 2 options on how to fix the problem and explained the benefits really well. He answered any questions or concerns I had and unlike many tradies he left no mess what so ever behind. I would definitely be using Female Choice plumbing again and recommending to friends.
Brilliant. Great Service. Cant Recommend Highly Enough
We had a leak in the shower - that leaked into the wall cavity - through to our daughters bedroom - carpet, furniture ruined. Contacted our insurance co - all covered but up to us to find a plumber. I remembered the Female Choice Ads from TV and recall thinking they looked good and professional. Rung them - excellent on the phone. Plumber came on time. Was neat, polite, explained what he did, worked in a timely manner. CANT RECOMMEND HIGHLY ENOUGH. Have already shared with everyone at my work. Just Brilliant ...
Nice and Sweet
Happy about it, great knowledge about the job and fixed it well. [Name removed] presentation highly professional, I don't need to worry about a thing, then job done beautifully. Recommended.
They sent out plumber from Jims plumbing
Plumber from Jims came out instead. Slugged $200 to change a leaky oring . Added extra $90 per 15 minutes but was only 3 minutes over will not use again ever very disappointed
I booked online to take advantage of the 10% discount and received a call very soon afterwards. I was informed that someone could come out within the hour which he did. Justin was prompt, friendly and efficient and explained everything clearly. I would be more than happy to use this service again.
Hot Water Service replacement
I booked on line - [name removed] arrived on time & within a few minutes had deemed my hot water service no longer viable - he explained the issues and offered to install a new service within 3 hours. While I am happy with the service I received I was disappointed that only one product was offered and that even with a generous 10% discount the job was very very expensive
Very highly priced - would not use again
Availability was good - able to come out at short notice, but pricing is extreme. Would not use again for this reason.
Very happy with service
I was surprised how quickly a plumber could come out to look at my blocked drains. Matt was professional, with a friendly, caring manner. He assessed the problem quickly, and organised SA Water to come and fix the problem. Highly recommend them.
Punctual and thorough
Excellent service. Very happy with the work done and will certainly use again. Mick was very professional and on time.
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