The staff at Stud Park Rowville have got to be the friendliest team I’ve every come across in the catering industry, cannot praise them enough, highly recommend this outlet, warm comfortable and friendly with nice food, what more can you ask for.
No more Boston Buns!!!!
Walked into my local FP to purchase a boston bun and was told they don't make them anymore!! Why??!!! Certainly a most popular product and they have been around since year dot. I remember having them when I was very young from your original store in Preston. Boston buns are a popular addition to any function we have at home and we usually have to buy 2 or 3 to satisfy demand. Why would FP stop making such an iconic product? I was wasn't the only customer disappointed to learn of this decision on the day. On a separate, I am very happy with my local franchisee at Knox City!
SURPRISE!!!! Happy Birthday.
Ordered a Birthday cake for our child birthday and specifically requested it to be with jam. Cake looked great when we picked it up but once the formalities were finished for the night and tit was time to cut the cake SURPRISE!!!!! the cake had chocolate instead of jam. Mmmm...don't remember being notified about it. So went and paid the store a visit to let them know. They didn't seem too interested with our issue. I will do without the surprises in future.
Unethical and unpleasant experience at Stud Park
Love the pies and sausage rolls, orange rough cake and donuts. At Stud Park the franchisee will not honor the $10 meal deal and tried to charge extra. There was a cabinet full of donuts yet the franchisee insisted we could only have a custard cream donut (one left) and plain donut without filling/topping (only one left). My husband chose the custard donut (luckily his favourite) but I did not want the plain sugar sprinkled donut. The franchisee insisted I needed to pay extra for the other varieties. I said we have had the $10 deal many tim...es and the promotional posters show different types of donuts included. He refused to even listen to my discussion about the images in the posters. It was not deceptive advertising as the deal is offered at Knox without any issues. I said I would not want the $10 meal if there was only one choice of donut so my husband hesitantly handed over $10 and franchisee brought a pie, coffee and donut to my husband at the table and left. It created a very unpleasant experience as my husband felt awkward eating in front of me. I will return to the Knox store but not Stud Park.
Disappointing mud cake
I called in at the Wallan store to buy a birthday cake for my grandchildren. It looked nice but was difficult to cut as the icing was sticky. As it was being cut into portions it just crumbled. Ferguson Plarre needs to review and change this recipe. It cost $20 so should have been better.
I am very disapointed to learn that you no longer make the Boston Bun thought i would buy one this morning only to be told that you don't make them any more so i walked out of the store ....one sale that you lost today will have to re think where i shop from now on....
Terrible service at Stud Park
Went to Stud Park to redeem a voucher bought on Groupon. Staff are absolutely rude especially the older woman there. Refused to give us a small chai latte despite it being on offer on the voucher. Insisted there would be an additional charge even after I showed her the voucher. I used the same voucher at Knox recently and had a Chai and donut there. The staff at Knox were amazing. Opted to leave and will use my voucher elsewhere. Customer service at Stud Park is non existent!! Extremely disappointed. Will never go back to Stud Park.
A very enjoyable experience!!
Ferguson Plarre Stud Park is a great place to sample their absolutely delicious coffee and experience the excellent service. Staff are very helpful and seem to really care about their customers.
Black Forest Cake
Bought the Black Forest cake ($43) yesterday (06/7/2019). It was the worst Black Forest, ingredients tasted cheap and not good quality. Very disappointed, never buying a cake from Ferguson Plarre again.
Worst unfresh birthday cake ever!!!
Bought the cookies and cream birthday cake from the Broadmeadows store. It was disgusting. Definitely not fresh. Tasted revolting and everyone left it without finishing it. Never again. It really was the worst cake ever. Would never purchase from them again.
Customer service is non existent and coffee terrible
Had an awful experience at the Knox store, the barista was rude and arrogant and coffee was burnt. Wouldn't recommend going here. There's much better cafes within Knox that are far more welcoming than this one.
service, quality, price: Officer Ferguson Plarre, a million thank yous :)
Having stupidly thought I could manage making a large themed cake (I couldn't) for my partner's 60th, FP Officer came to the rescue. Bree took away my stress, made suggestions, gave advice, never got annoyed at my many emails and organised the perfect cake. When we picked it up Michael was moved to tears and the staff in the shop were equally excited to hand over the beautiful cake. I cannot recommend this business more highly, thank you so much Bree and all who made this cake a beautiful success :)
- Verified customer
I was so happy with our cake!
We had a baby shower and ordered a cake from the Knox store. The owner was friendly and so informative and willing to give us exactly what we were looking for. The cake exceeded my expectations on appearance and taste. The handmade decorations were gorgeous and the cakes were moist and full of flavour. Perfection ( we had two tiers)
WILL NEVER BUY A GROUPON FROM PLARRES AGAIN
Purchased a Groupon coupon supposedly for 6 donuts up to the value of $21.50. Firstly donuts in a six pack are worth $15 not $21.50. There is a list of flavours to choose from. Half of them not available. Rang head office, case of bad luck. They do NOT offer what the coupon states. I have been trying to get what I’m after but every few day they discontinue. The website has barely and product range pictured so can’t even get a look at them. I feel ripped off and they need to not list donuts you can get when they aren’t avail either. False adverting at its best. You’ve lost me as a customer!
Stud Park Toop Class Staff
After being disappointed with other Ferguson Plarres I have had my spirit re energized by the quality and staff friendliness of those at Stud Park Will definitely be back Ferguson Plarre would benefit from teaching other stores how this store respond to their customers
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