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Ferguson Plarre Bakehouse Physical store

Ferguson Plarre Bakehouse Physical store

2.6 from 19 reviews

See the Best Food & Drink Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
6
4 star
1
3 star
0
2 star
3
1 star
9

percieved72

percieved72Victoria

  • 9 reviews

40 Birthday cake

published

i only wanted a small cake, they made an error on my cake it was too late to fix . i dont have much to say they did give a discount i think they sent me a voucher. this was 5 years ago.

Product Quality
Customer Service
Store LocationWaurn Ponds

Service

published

The staff at Stud Park Rowville have got to be the friendliest team I’ve every come across in the catering industry, cannot praise them enough, highly recommend this outlet, warm comfortable and friendly with nice food, what more can you ask for.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStud Park Rowville Victoria
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Boston Bunless

Boston BunlessGreater Melbourne (Outer), VIC

No more Boston Buns!!!!

published

Walked into my local FP to purchase a boston bun and was told they don't make them anymore!! Why??!!! Certainly a most popular product and they have been around since year dot. I remember having them when I was very young from your original store in Preston. Boston buns are a popular addition to any function we have at home and we usually have to buy 2 or 3 to satisfy demand. Why would FP stop making such an iconic product? I was wasn't the only customer disappointed to learn of this decision on the day. On a separate, I am very happy with my local franchisee at Knox City!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKnox City, Wantirna, Victoria
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Novandout

NovandoutGreater Melbourne (Inner), VIC

  • 3 reviews

SURPRISE!!!! Happy Birthday.

published

Ordered a Birthday cake for our child birthday and specifically requested it to be with jam. Cake looked great when we picked it up but once the formalities were finished for the night and tit was time to cut the cake SURPRISE!!!!! the cake had chocolate instead of jam. Mmmm...don't remember being notified about it. So went and paid the store a visit to let them know. They didn't seem too interested with our issue. I will do without the surprises in future.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaroline Springs
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Trish

TrishGreater Melbourne (Outer), VIC

  • 3 reviews

Unethical and unpleasant experience at Stud Park

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationStud Park
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Ann Rose

Ann RoseGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Disappointing mud cake

published

I called in at the Wallan store to buy a birthday cake for my grandchildren. It looked nice but was difficult to cut as the icing was sticky. As it was being cut into portions it just crumbled. Ferguson Plarre needs to review and change this recipe. It cost $20 so should have been better.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWallan
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Sue

SueGreater Melbourne (Metropolitan), VIC

Very sad

published

I am very disapointed to learn that you no longer make the Boston Bun thought i would buy one this morning only to be told that you don't make them any more so i walked out of the store ....one sale that you lost today will have to re think where i shop from now on....

Return Claim MadeNo
Store LocationCoburg

Andrea

AndreaGreater Melbourne (Inner), VIC

Terrible service at Stud Park

published

Went to Stud Park to redeem a voucher bought on Groupon. Staff are absolutely rude especially the older woman there. Refused to give us a small chai latte despite it being on offer on the voucher. Insisted there would be an additional charge even after I showed her the voucher. I used the same voucher at Knox recently and had a Chai and donut there. The staff at Knox were amazing. Opted to leave and will use my voucher elsewhere. Customer service at Stud Park is non existent!! Extremely disappointed. Will never go back to Stud Park.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStud Park
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Sue

SueGreater Melbourne (Outer), VIC

A very enjoyable experience!!

published

Ferguson Plarre Stud Park is a great place to sample their absolutely delicious coffee and experience the excellent service. Staff are very helpful and seem to really care about their customers.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFerguson Plarre Stud Park
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Black Forest Cake

published

Bought the Black Forest cake ($43) yesterday (06/7/2019). It was the worst Black Forest, ingredients tasted cheap and not good quality. Very disappointed, never buying a cake from Ferguson Plarre again.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDoncaster East
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customer service

published

manager agumentive to myself and my wife due to her eating her own halal meal with ferguson coffee we paid ten dollars for 2 coffee he told us not to bring own food

Product Quality
Customer Service
Return Claim MadeNo
Store Locationdandenong plaza
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Worst unfresh birthday cake ever!!!

published

Bought the cookies and cream birthday cake from the Broadmeadows store. It was disgusting. Definitely not fresh. Tasted revolting and everyone left it without finishing it. Never again. It really was the worst cake ever. Would never purchase from them again.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBroadmeadows store.
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Anon

AnonGreater Melbourne (Outer), VIC

Customer service is non existent and coffee terrible

published

Had an awful experience at the Knox store, the barista was rude and arrogant and coffee was burnt. Wouldn't recommend going here. There's much better cafes within Knox that are far more welcoming than this one.

Product Quality
Customer Service
Return Claim MadeNo

StellaM

StellaMGreater Melbourne (Inner), VIC

service, quality, price: Officer Ferguson Plarre, a million thank yous :)

published

Having stupidly thought I could manage making a large themed cake (I couldn't) for my partner's 60th, FP Officer came to the rescue. Bree took away my stress, made suggestions, gave advice, never got annoyed at my many emails and organised the perfect cake. When we picked it up Michael was moved to tears and the staff in the shop were equally excited to hand over the beautiful cake. I cannot recommend this business more highly, thank you so much Bree and all who made this cake a beautiful success :)

Product Quality
Return Claim MadeNo
  • Verified customer

I was so happy with our cake!

published

We had a baby shower and ordered a cake from the Knox store. The owner was friendly and so informative and willing to give us exactly what we were looking for. The cake exceeded my expectations on appearance and taste. The handmade decorations were gorgeous and the cakes were moist and full of flavour. Perfection ( we had two tiers)

Sam

SamMelbourne

Customer Service at Knox non-existing.

published

Knox shopping centre - have never seen such rude and unfriendly service. Have to wait to be served when you are the one & only customer.


karen55

karen55Greater Melbourne (Outer), VIC

  • 31 reviews
  • 2 likes

WILL NEVER BUY A GROUPON FROM PLARRES AGAIN

published

Purchased a Groupon coupon supposedly for 6 donuts up to the value of $21.50. Firstly donuts in a six pack are worth $15 not $21.50. There is a list of flavours to choose from. Half of them not available. Rang head office, case of bad luck. They do NOT offer what the coupon states. I have been trying to get what I’m after but every few day they discontinue. The website has barely and product range pictured so can’t even get a look at them. I feel ripped off and they need to not list donuts you can get when they aren’t avail either. False adverting at its best. You’ve lost me as a customer!


Perfect and thumbs-up

published

The cake came out above the xpectation. Everyone loved the cake.
I've as moist and tasty. The cake looks perfect, very happy.


Julie

JulieCranbourne, Victoria

  • 2 reviews
  • 1 like

Stud Park Toop Class Staff

published

After being disappointed with other Ferguson Plarres I have had my spirit re energized by the quality and staff friendliness of those at Stud Park Will definitely be back Ferguson Plarre would benefit from teaching other stores how this store respond to their customers


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