Customer Service at Knox non-existing.
Knox shopping centre - have never seen such rude and unfriendly service. Have to wait to be served when you are the one & only customer.
WILL NEVER BUY A GROUPON FROM PLARRES AGAIN
Purchased a Groupon coupon supposedly for 6 donuts up to the value of $21.50. Firstly donuts in a six pack are worth $15 not $21.50. There is a list of flavours to choose from. Half of them not available. Rang head office, case of bad luck. They do NOT offer what the coupon states. I have been trying to get what I’m after but every few day they discontinue. The website has barely and product range pictured so can’t even get a look at them. I feel ripped off and they need to not list donuts you can get when they aren’t avail either. False adverting at its best. You’ve lost me as a customer!
Perfect and thumbs-up
The cake came out above the xpectation. Everyone loved the cake.
I've as moist and tasty. The cake looks perfect, very happy.
Stud Park Toop Class Staff
After being disappointed with other Ferguson Plarres I have had my spirit re energized by the quality and staff friendliness of those at Stud Park Will definitely be back Ferguson Plarre would benefit from teaching other stores how this store respond to their customers
Arena shopping centre Officer.
We go here a lot for coffee and treats. We also order in cakes and Xmas cakes. I recently tried their Xmas fruit mince pies and these are the best I've ever eaten in my whole lifetime. Next year I will be getting about 3 lots of these. The Arena shopping centre stire is always busy and bustling with customers. The pre made sandwiches and wraps are also really great.
Got served, sat down and waited..for 5-7mins. Went back to counter to ask where everything was only to find out my order was completely forgotten. Girl apologised and gave me the food straight away. The original waiting was a bit annoying but THEN i STILL had to wait another 10mins for a single coffee because every time she went to make it someone came to order something and she would leave it even though there was another girl that could have taken orders. Girls were polite enough and food was nice but having to wait between 15 and 17 mins for what was essentially coffee to be made is ridiculous.
Terrible service. Had a corporate order for morning tea, no food delivered. Tried to contact the store. Phone was off the hook, no answer to explain what was happening. Sent multiple emails and voice messages. Morning tea ruined. Will not be recommending this company to do business with.
Have you changed the recipe? ??
4 generations of my family have lived in the Moonee Ponds/Essendon area and Plarres was always the go to for birthday cakes afternoon teas etc., so I know the taste of their cakes, particularly Vanilla Slices, Iced Patties and French Vanillas. So what have you done to the custard in the VS's and the French Vanillas? It just doesn't taste the same. There was always something quite delicious about the custard that seemed mysterious and I loved how it always blended so well with the respective icings to make a VS, as we affectionately called it, or a FVS a thing of beauty and magic. And why have the size of the FVS's halved and not the price????
Come on Plarres old Mr Plarre is giddy with thr spinning in his grave.
Franchise hopefuls beware
We were looking to purchase a Ferguson Plarre franchise back in 2016/2017. We had been a regular customer for a while and really enjoyed the idea of actually running our own franchise. We met Steve Plarre at the Melbourne Franchise expo and he was very upbeat and excited and he got us excited too, so we decided to take the plunge into the pie and apply. And so we filled out some forms and sent across a deposit to secure our spot. We had business & cafe experience from before and excellent financials.
And this is when the shenanigans began. O...ver the following weeks and months we sent various emails asking for updates and what we needed to do to progress our application. All we received were delayed responses and repeating requests for the same information over and over again. We were also asked to write up plans, talk to banks about funding and visit local Ferguson Plarre stores and do research, and we did all these things. But alas, nothing would satisfy the bakery gods at Ferguson Plarre and in the end we got sick of waiting and decided to pull the plug and asked for our deposit back. We received the refund without any explanation or apology and that was the last we heard of them. We wasted a few months on this when we could have moved onto something else. They completely wasted our time and had us running in circles with no answers. Perhaps they had too many applicants, perhaps they didn't have enough new stores planned, perhaps they ran out of flour, who knows. If only they were upfront. So future franchisee hopefuls, beware. Also, even if you are a successful applicant and do get the chance to run your own store, keep in mind that you're bound by their products, so if their recipes and flavours change (which they seem to have over the past year or so) you have no choice but to sell those products. You will be at their disposal. We've learnt our lesson. Look for your slice of the pie somewhere else.
Worse service ever and coffee
I went to buy 2 coffees the young girl.
Didn’t look happy, no hello how are you, I have been a barista for ever, I asked for my coffees to
Be hotter they were not!!!! She then walked away before making my coffees to speak to manager I assume or owner never again!!!
I ordered a cake for my daughters birthday at Glen Waverley, Ferguson's in the Glen Shopping Centre. When I went to collect the cake the plaque was not there, even though I had requested a plaque when I ordered the cake. The man behind the counter told me that I needed to order two days before, I feel the way he talked to me was rude and he did not apologize for their mistake. However I was not told about this the day I ordered, and they had written it down in the book, that I requested a plaque with message on it. The lady serving me ended up giving me a general plaque, and I had to pay for that as well. I feel the service was very poor and the staff were irresponsible, and I will never be going back there, ever again.
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