Visited stud park 6/6/17 to purchase one cold beef pie (my brother visiting loves these)
After listening once again to all the up selling details purchase was made. Arrived home 7ks away opened bag to refrigerate and there was a Pasty nor what I has requested. Rang store and was told to bring it back in and they would changeover. Explained that was impossie.
They advises me there had been a lack of communication? ?
I have visited this store a few times recently and
Have noticed the continual up selling re there pending specials. I feel...
Worst customer service Roxburgh Park Fergusson Plarre
Staff our very rude. Custom made cakes is way over priced and doesnt look anything like what i requested! terrible experience and cake is so small for an over price cake! Will not buy from here again.
water gardens plarre bakehouse
The owner of this store treats her staff and customers so disgusting, I don't know how she ever got the franchise.
such a wonderful company from the past. can not believe she is in business. why doesn't she just sell if she is such a nasty person. I have never seen a owner of Ferguson Plarre be so degrading to elderly people.
Purchased large sausage roll today from Altona Gate store. Would probably indulge in this a couple of times a year, therefore I might be a bit behind with this observation. Has the pastry been changed? The sausage roll was absolutely terrible, and I won't be indulging again.
Ferguson plarre brimbank central
Customer service was atrocious. What bakery doesn't have cheese?? Really disappointing from such a large shop in a food court.
Disgusting customer service - Eden Rise Village
I went in for a coffee and the staff were both rude and unhelpful. The coffee was also burnt and I ended up having to throw it out and go else where in the centre. Will not be back!!!
Frozen cakes & no customer service
Called & asked if they do birthday cakes, they told me to come on the day. Cakes were too small. No apologies for not advising me to order in, & no bakers knowledge of how to join 2 smaller cakes because they just sell frozen cakes. Not even a board big enough for a large cake in store. Everything is bought in. Girl said I was rude for expecting better. Called a real patisserie & was helped immediately. Get your frozen cakes from Coles (cheaper) and go to a real bakery!!!
Not only did they put up prices, but they decreased the size of the food at the same time, the pies got smaller as did the pasties even some of the small cakes at exactly the same time they put up the prices. It is outrageous.
worst customer service
The chadstone store wasted my 2 weeks when i asked them for a custom made cake for my son's first bday. They intially said they will be able tl do it and then 10 days before the date of party they cancelled the order stating that their cake maker will be away on easter! No apologies! They are highly unreliable.
So good it should be illegal
I love this company so much I would love a franchise!
Have been purchasing the wonderful, pies, quiche and cakes from this family owned company on a weekly basis for over 9 years now since moving back to Melbourne.
Yes I am a couple of kg's heavier for the privilege but Lord is it worth it.
Work your way through the range over time... you will not find a bad product.
Angus pies a MUST try!
No yucky bits in the pies, can be eaten blind folded
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