We worked with and built with Ferntree over 2016-2019.
We’d like to think we’re fairly easy-going. In fact, this is the first negative review we have ever posted online about anything. We also went in with realistic expectations (between our families, we’ve experienced lots of new builds and went out of our way to avoid variations), particularly given we were building a custom designed house at the height of the Sydney construction boom.
In terms of the timeline:
- We demolished our house in Feb 2017 and gave Ferntree access to the site Mar ...
Worst experience of my life
Building my home with Ferntree Homes has been the worst and most frustrating experience of my life. I am giving this 2 stars because the actual build quality of what has been completed is good. My husband and I signed a tender in March 2015 and our house is still not finished. Our kitchen and laundry are not painted, our windows are dirty, the stickers have been left on the windows for so long that damage has occurred, a shower screen isn’t installed, a leak has occurred in my roof and despite numerous requests for it to be fixed, no one has co...me out to attend to it. We have submitted a list of defects but no one will tell us when the works will be completed. I cannot even begin to describe the terrible customer service we received in the 3 years prior to this. There is one lovely person who works for the company, her name is [name removed], and she has made attempts to assist us but her hands are tied by the decisions of others in the company. Do yourself a favor and take your business to another company. We have friends who have had great success with Gremmo Homes, Hall & Hart, Rawson Homes and McDonald Jones. Don’t enter the nightmare that we have because God only knows when this will be over.
Regrettably, we choose Ferntree Homes to build our new home in 2011 and 20 months later, it’s still far from finished.
In desperation, we turned to the NSW Department of Fair Trading.
During a site visit at the start of August, Fair Trading then highlighted 16 issues and Ferntree committed to addressing 14 of the 16 issues by today 30th August.
As of today, only 1 of the 16 issues has been addressed! We are devastated.
But a biggest concern is outside of these issues.
We have now realized that Ferntree has constructed a suspended concrete slab which is a quarter the depth stated in Ferntree’s own commissioned Structural Engineering plan. ...
Find out how Ferntree Homes compares to other Home Builders
Know better, choose better.
Please do not use this company!!
We built with Ferntree 3 years ago and I noticed they've recently revamped their image/logo etc.
Please don't be fooled - they are still terrible builders.
To be completely honest, I'm genuinely surprised they are still in business.
I don't expect them to be trading in 12 months time.
We had countless delays, numerous mistakes, trades onsite less than 50% of the available time & little communication or explanation. In the end, we had to involve a lawyer.
The owner will say things like "Do you want a fast house or a quality house?"
Don't be fooled - I can tell you, you'll get "An average build quality after a very, very long time of waiting!" ...
Get quotes from Home Builders servicing your area
Receive up to 3 quotes with ProductReview.com.au
Promised a dream delivered a nightmare
Ferntree Homes promised the world,but failed to deliver.From the minute we signed the contract Ferntree built our house their way with our money at their pace.We had poor communication from head office and the building forman hardly seen on site.We had windows ordered,delivered and incorrect twice,a leaking roof,a substantial amount of cladding replaced at the back of the house due to poor workmanship and we had to compromise our design as a result of poor planning. Twelve months later and several requests for handover we moved in , still incom...plete.After several emails to Ferntree and promises made by them they again failed to turn up.In the end we got our own trades to complete,we found Ferntree slow,incompetent,rude,and no attention to detail.Need i say anymore, if you come across Ferntree Homes run in the other direction. our design slow build,poor attention to detail,incomplete at handover
Avoid Ferntree Homes at all cost
Ferntree has shown no interest in us as a client and have repeatedly ignored verbal and written instructions resulting in major issues with the end result and compromises that we now have to live with. It is now at the stage, where I can only conclude that they are making mistakes on purpose - either that or they are even more incompetent than I thought!
Progress has been painfully slow, with the house standing for weeks without any activity, then when they are chased up and threatened with further action, there is a flurry of activity for a...while and then nothing again. Promises and commitments have repeatedly been broken with our handover date moving time and time again. Their management of sub-contractors is very poor with very little oversight of their performance and quality. Attention to detail is very poor. Terrible service attitude, lack of attention to detail, lack of interest, poor management, poor quality
Questions & Answers
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope ?
[email address removed]
Hi Dominic sorry for the late reply but we did not see this until now. If you are still wanting to contact us then please ring 02 88504288 and ask for John.
Get an answer from our members and Ferntree Homes representatives
Other Home Builders
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.