The never ending story with a happy ending
We built last year & took possession on Xmas eve of a beautiful new home. In general the workmanship was very good. We did have minor issues around some of the completed work & we had to follow this up ourselves but the completed product is impressive. The site foreman Alphonse was terrific in communicating with us about the progress of the build & the staff at ferntree are all very experienced & friendly which made them good to deal with. They did work very hard to get the house completed for Xmas which we didn't really appreciate enough at th...e time. Like any build we suffered with weather & bureaucratic delays as well as a shortfall of funds due to a lack of contingency. The owner, John is a very reasonable guy & after finalising the outstanding issues I would recommend Ferntree to friends & family in future.
Ready to Enjoy
We are very happy with our new house on the Central Coast. We designed it ourselves to meet our family's specific requirements. Other builders we spoke with wouldn't build what we wanted. While it took a long time to achieve DA and start work, the process wasnt helped by the introduction of strict new bushfire regulations which suppliers, sub-contractors and the builder had to understand and comply with. There were weeks when there was no activity on site. Some of the special materials used to meet bushfire regulations had to come from Melbou...rne and overseas. Also our location involved a lot of travel for the Sydney-based tradesmen. That said, the quality of work from all trades was excellent and the tradesmen were all very helpful and co-operative in dealing with changes to plan. A new supervisor took over well into the project and he made a big difference. We are very pleased with and proud of our beautiful new house and thank Ferntree - [names removed] who were all good to deal with . If we could give a 4.5 star review we would have. Quality of work
Regrettably, we choose Ferntree Homes to build our new home in 2011 and 20 months later, it’s still far from finished.
In desperation, we turned to the NSW Department of Fair Trading.
During a site visit at the start of August, Fair Trading then highlighted 16 issues and Ferntree committed to addressing 14 of the 16 issues by today 30th August.
As of today, only 1 of the 16 issues has been addressed! We are devastated.
But a biggest concern is outside of these issues.
We have now realized that Ferntree has constructed a suspended concrete slab which is a quarter the depth stated in Ferntree’s own commissioned Structural Engineering plan. ...
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Please do not use this company!!
We built with Ferntree 3 years ago and I noticed they've recently revamped their image/logo etc.
Please don't be fooled - they are still terrible builders.
To be completely honest, I'm genuinely surprised they are still in business.
I don't expect them to be trading in 12 months time.
We had countless delays, numerous mistakes, trades onsite less than 50% of the available time & little communication or explanation. In the end, we had to involve a lawyer.
The owner will say things like "Do you want a fast house or a quality house?"
Don't be fooled - I can tell you, you'll get "An average build quality after a very, very long time of waiting!" ...
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Promised a dream delivered a nightmare
Ferntree Homes promised the world,but failed to deliver.From the minute we signed the contract Ferntree built our house their way with our money at their pace.We had poor communication from head office and the building forman hardly seen on site.We had windows ordered,delivered and incorrect twice,a leaking roof,a substantial amount of cladding replaced at the back of the house due to poor workmanship and we had to compromise our design as a result of poor planning. Twelve months later and several requests for handover we moved in , still incom...plete.After several emails to Ferntree and promises made by them they again failed to turn up.In the end we got our own trades to complete,we found Ferntree slow,incompetent,rude,and no attention to detail.Need i say anymore, if you come across Ferntree Homes run in the other direction. our design slow build,poor attention to detail,incomplete at handover
Avoid Ferntree Homes at all cost
Ferntree has shown no interest in us as a client and have repeatedly ignored verbal and written instructions resulting in major issues with the end result and compromises that we now have to live with. It is now at the stage, where I can only conclude that they are making mistakes on purpose - either that or they are even more incompetent than I thought!
Progress has been painfully slow, with the house standing for weeks without any activity, then when they are chased up and threatened with further action, there is a flurry of activity for a...while and then nothing again. Promises and commitments have repeatedly been broken with our handover date moving time and time again. Their management of sub-contractors is very poor with very little oversight of their performance and quality. Attention to detail is very poor. Terrible service attitude, lack of attention to detail, lack of interest, poor management, poor quality
Questions & Answers
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope ?
[email address removed]
Hi Dominic sorry for the late reply but we did not see this until now. If you are still wanting to contact us then please ring 02 88504288 and ask for John.
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