Vary considerably between sites
The fernwood gym near where i joined was modern, clean, big and provided things like free breakfast. I wrongly assumed they'd all be up to the same standard and signed a contract knowing i was moving to a new area soon. Now am living near the Preston gym and it is nowhere near the same standard. The floors are uneven, shoved into a shed in a warehouse area that feels unsafe afterhours. It's just not comfortable, welcoming or worth the money, but I'm locked in the contract for at least another 6 months. The minute there is competition with another women's only gym I'll be throwing in this membership and advising everyone else to do the same.
- Verified customer
Beware of Hidden Fees
Beware of hidden fees if you cancel your contract in the minimum term. It costs $185 to join plus a minimum of $20/week plus a cancellation fee of $200 + one month's fees. Don't make the same mistake I did! Join another gym that has a more reasonable cancellation policy. I have made a complaint to Consumer Affairs Victoria regarding the cancellation fee of $275.
Can't "Opt Out"
I only googled as I have never been able to opt out of text messages from this place. I called in once and made the mistake of leaving my name and mobile number and I've had repeated messages/advertisements ever since by text messages. I've "opted out" repeatedly. Early on, once I opted out, the messages would stop for two or three months, start again, I'd opt out again, etc. Now opting out makes no difference - I can even block the number and I get promotional texts from different numbers from Fernwood. Apart from I think likely this...not respecting people's right to opt out, which I think likely contravenes some kind of regulations, I wonder about the need for such aggressive promotional work. I got a number of phone messages early on and apart from returning one message to say that I was not interested, ignored the others and eventually they stopped.
AVOID AVOID AVOID
Absolutely useless! I've been trying to get in contact with someone other than a receptionist at Fernwood Head Office in Richmond, VIC for two weeks now. They never answer their phone, the person I need to speak to never calls me back. AVOID AVOID AVOID. I needed some information about their contract as I refuse to sign it due to some very dubious clauses in it and wanted to talk about it before considering joining.
I was going to join but now I'll be taking my business to a gym that actually responds to queries!
If you do decide to join READ all the fine print properly.
Needs More Time Management
Joined the Gym in September with membership to start on 1st October. After signing up, was told my introduction couldn't be until 15th October and my next appointment to show me the gym equipment, couldn't be until 22nd October because I work, like most people, from 8am to 5pm and they wouldn't have the staff to accommodate those time any earlier.
After discussing with the team member in my introduction meeting that I was very unfit, I was advised that I could do classes. She pointed out a class which stated for beginners at 6am on 17th Octobe...
Clayton Gym is deplorable, do they not give a damn about clean gyms?
The bathroom is a deplorable sight, it's like a mess. Floor is sticky, toilets is dirty there were toilet paper thrown around the toilet seats and no one know how to flush.
Furthermore, promise of lotions and breakfast.
The breakfast is some expired bread and lotion is always empty but the bottle is still there just for decoration.
- Verified customer
The worst cancellation and membership terms imaginable. Don't join!!
I was getting married in a few months, so I thought I would join the local gym to get a little toned before squeezing into the dress.
I was talked into joining for 12 months as that would be cheaper etc...
I had to move overseas shortly after the wedding and without selling my soul, keeping the damn thing going actually worked out cheaper.
I have finally come to the part of my contract being up so I immediately emailed to cancel and ensured I sighted the specific clauses in the contract so I didn't get any fees.
As many have said alre...
Nightmare trying to cancel membership
I joined Fernwood at the start of June 2018, with the idea I would be there for a while.
I was happy with the facilities and classes, loved the yoga classes! Although I did think it is overpriced considering you need to pay extra to use certain parts of the gym. I also had to pay extra to use the virtual classes - on a TV screen! Only a small fee, like $2.50 I think so I payed it incase I couldn’t make timed classes. The virtual classes are just les mills on a screen. You could do this at home.
Anyway, so at the start of August my husband an...
Fernwood Campbelltown NSW Below Par
Fernwood Campbelltown. Dirty, broken and outdated equipment that hasn't been updated in several years. The bathrooms and floors are filthy and smell like sewerage. You have to choose your times to train as when there are PT sessions and classes being run in the weights area there is no room for anyone else to train. There is only 1 set of dumbbells per kilo weight so if someone is using a 4 kilo weight and you need to use it you can't because there is only one set. Clients are being treated as fools and being charged top dollar for below par an...d lack of equipment, amenities and lack of adequate space in which to exercise. The client should be able to exercise at any time that suits them and should not have to schedule alternative times due to lack of available equipment and space. Also PT sessions aren't run on a weekend and you are hard put to find an available trainer at 6 am on week days.
Worst gym ever
After sustaining an injury and getting a doctors note they refused to help with fees or even canceling my membership without the cancellation fee. While we were in disagreement they still snuck out money from my account, including late fees without contacting me which they usually did. They have taken more than the cancellation fee after I explained I’m out of work due to this injury and don’t have much money anymore. They are fake and heartless people who only care is money. Worst gym ever and recommend no one to join them.
Read the legal contract thoroughly before providing credit card details. You will be slugged.
I joined one day withdrew next morning, within the cooling off period. I was charged $145.00 for no service. I didn't go near any of the equipment, undergo any assessment, the legal document was shown to me on their ipad, which was difficult to read and take it all in while sitting in the gym kitchen area while people came and went.
It wasn't until I went home and printed out the 32 page document that I realised joining this gym was not a good idea for me. I was informed that I had a seven day cooling off period. First thing the next morning ...
not enough explanation about the fees
I joined the gym for $30 per week and I was told nothing about the joining fee I asked several times about when they will take the first instalment instaed out of a blue a whooping $270 was taken from my account without notice. I am very disappointed with lack of information I would have joined the gym fully aware not to be surprised like that.
Flawed membership system, expensive, manipulative
I signed up for Fernwood, then changed my mind about it the day after. My brother said that at his gym, the cooling off period requires no fee, but Fernwood charged me a hefty $50 for cancelling WITHIN the cooling off period. When cancelling, the employee degraded other gyms to get me to stay by saying "men will be staring at you at other gyms". It's also unreasonably expensive. Every other gym around me that I visited charged <$15/week; Fernwood charges $22/week for the same facilities.
Appalling in every way
I wish I could give zero stars. I have been a member for 18 months and have no words for how disgusting this facility is. I go to the Camberwell facility, where they don't respond to emails, don't fix equipment, don't clean the equipment and straight up don't give a sh*t. I'm appalled that I can be charged a fortune to sign up and be a member and they can't afford to fix equipment. The only reason I haven't cancelled (yet, I'm VERY close to) is because I live within walking distance and it's 24 hours.
I lodged a complaint over a week ago on...their refusal to repair or upgrade equipment (there are 5 pieces of equipment that are broken at present and the single rowing machine they have is older than I am). I sent this to the club directly as well as Fernwood HQ... No response. And I'm not even surprised. Seriously, steer clear.
Bad service bad experience consistently
Stay away from Fernwood at Hornsby. Been a member for 12 months all smiles when I signed up then the reality sunk in unhappy staff classes equipment is unsafe and broken kept being over charged complained numerous times and I was always met with rude condescending staff . Owner finally called me after two months was not interested in my feedback very dismissive only rang to get me to resign as my membership had expired. Also very rude and uninterested. Money hungry. Be careful buyer beware. So glad to see the back of the place. Worst experience ever
Questions & Answers
Any feedback on wonoona or Shellharbour fernwoods ?
Staff at both seem ok before you join up. Anyones experiences?
Fernwood feedback from melton club
Don't join Melton Club - horrible place - crazy contracts with outrageous cancellation fees. Poor staff communication and limited classes.
Why are people so daft?! Every gym has contracts, cancellation and late payment fees... I just dont understand why people come here and log one star reviews because there unhappy that they had to pay a cancellation or late payment fee. And all this negativity because of these people didnt have the funds in THEIR account- shame on them, not Fernwood!
Ive been going to Fernwood for years now, and find them to be a great gym, very accommodating too!
I have been a member of Fernwood Mornington for a week and I’m moving in 3 weeks due to my mental health , can I use my swipe card at another Fernwood please.
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