Nothing but trouble
Do not ever go threw ferratum loans they take take payments when not supposed to they pass you around instead of dealing with the problems they do not call you back to sort out the problem when they say they will,they lie to you,I have had to involve the umbudsman and have had to block them out of my account,They also add money on to your owing ballance before the payment they took (in which shouldn't have been taken is refunded)A very bad company to go threw it has been a nightmare dealing with this company.Be warned Don't ever get a loan threw Ferratum.
Lies and deceit, I have paid 3 loans with this mob, without any problems or defaults, at the completion of the last loan, they invited me to have a ''pre-approved'' loan. I applied twice, and got rejected, the first time for $5.000.00 and the second time for $2.000.00 the same amount as the loan I just paid. No customer loyalty and non existed customer service, just pure loan sharks, awful.
Same day crap
Despite providing them with all my details within 15 mins of request, it took them over 4 hours to approve my loan and after speaking to customer service have been advised they can transfer any time up to 6:30pm. Which means there is no chance of same day transfer. Plus when I quoted this service girl immediately told me To cancel if I wasn't happy.
Terrible and misleading service. Choose anyone else!!!
Customer loyalty is zero!!
I've had a few short term loans with Ferratum. Paid them back no problem. I was a happy customer. I have since applied for another loan and been declined. I waited a couple of weeks and again declined. Very frustrating! Since reading reviews I get the picture..no customer loyalty from this company. They really don't give a damn about us. I won't waste anymore of my time with Ferratum. I will go else where.
Not sure what they are doing
Applied online for a loan. 2 hours pass, haven't received as much as an email or text message to confirm that have received my application. No response to my email or 'live chat' messages. Call their office and the lady on the phone says my application is still in the queue for processing but I will receive a text message in 5 minutes with the outcome?? Needless to say I never received the text message or any correspondence from them. No idea if this company is legit. Use other lenders.
Applied online last night and the money was in my account by 3pm today eternally grateful,as I urgently needed the loan for a couple of teeth extractions, also have had an awesome experience dealing with the customer care team via live chat will refer this company to family and friends
Get loans from companies that do want your money
I have had multiple loans with them and paid them all back well before the due date they offer no loyalty at all in this regard when you have applied for more than three over say a 6 month period and let's face it it's not a large amount of money they knock you back saying you have had to many loans with them believe me find someone that do want customer loyalty and there service is not that great either it's more like a hinderence to them that there online system has to do something Pathetic!!! my two cents
- Verified customer
Applied for my loan 11.30am Thursday. They write that it only takes an hour to get approved. It actually took 4 hours. Then when you click to agree to the loan it pops up and says "transferring your money" but then the next day I received a text off them after 2pm to say they had only just transferred the funds. It is now Monday and still haven't received the funds. It's been 4 days since I was approved for my loan. Not fast loans at all, and service is crap. I can't even get anyone who can be bothered to check if they've even put it in the right bank. You DEFINITELY DON'T get your money the same day as they falsely advertise.
Online bank verification only
Was declined because, I changed banks and wasn't able to provide 90 day of online statements. I only had been with new bank for 30 days. I already had two loans with them which were paid off on time, so had payment and lending history.
I got an email saying that my bank history wasn't long enough. That's ok, so I thought because I have stable income, earn over $100k with evidence of past bank history. Spoke with customer service and was told to email statements from old bank and payslips. I emailed copies but was told that they only used their online program to verify bank history. This isn't clearly stated on their website otherwise I wouldn't have bothered applying until I satisfied the 90 days with my new bank.....grrrrr
fast and easy
I needed an extra $1000 in order to buy the car I wanted after my old one died. Tried 2 other lenders and got offered only half as much as I needed by one as I had no history with them and the other wanted me to jump through hoops with extra requests for more ID. Ferratum approved me in a few hours for $1200 and I had the money next day. When the loan was paid off the direct debits stopped immediately. Never had to contact customer service once. Would definitely recommend them if you need a short term loan quickly.
False advertisement and misleading information much!
First time user and never again!
Says on their website 24/7, paid into your bank within the hour. I applied 9am qld time, and am still waiting 1:30pm THE NEXT DAY. The loan was approved at 3pm, so 6 hours after the application went through.
Now, I have applied for loans like these before. All on either a sat or sun. And the others have been in my account within 6 hours no matter what. Now, they have told me they don't transfer on weekends.
SO WHY ADVERTISE 24/7???
This was actually an emergency and we have now wasted over 24 hours when we could of been looking at other options.
Questions & Answers
I have been approved for a loan with ferratum, will it be paid into my ANZ account same day.
Did any one find it weird to have to give out your log on details to NetBank?
Yes i will never go threw them again as they use another company called ezi debit ti collect there repayments.now ezi debit were taking out payments when they were nit due to come out and ferratum wiuld not refund the payment.worse loan mob to go threw a really goid loan mob is champion loans they have been great with me and my daughters.
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