1 photo
Finance One
4.7 from 418 reviews · View Statistics
See the Best Car Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Finance One

Reviews

  • Transparency
    1.2 (18)
  • Customer Service
    2.0 (18)
  • Loan TypeFixed Rate (11) and Variable Rate (1)
  • Application Process
    1.9 (17)
  • Timeliness
    2.3 (12)
  • Loan Term4.75 years
Previous
Next
Joseph G
Joseph G
  • 3 reviews
  • 1 like
  • Verified

Poor service

published

Poor service and slow..... and I was dealing with two different people and getting two different answers and signed a contract and only to get told another story etc was so bloody annoying and ended up losing money through car precheck and deposit even though was purchasing privately and don't start me on there looking after their customers spiel like their website says as I got no better rates etc so I'm leaving it for now and will def be going elsewhere.

Transparency
1/5
Customer Service
1/5
Finance One
Finance O.Finance One
Joseph G
Joseph G

Can't find me that's strange........... Thanks for the generic response, u know full well who I am if u can't join the dots that's not my fault

Finance One
Finance O.Finance One
User
UserNorth Queensland, QLD
  • Verified

Bad for people wanting to build credit score

published

If your getting a loan to start building good credit don’t go through finance one - they don’t report to any credit bureaus so your score/rating will be just as bad at the end of paying out a loan as it was in the beginning. Nobody wants to have to pay %28 interest only to find out that paying that hasn’t even helped their score so then high interest loans is the only option and their poor credit score is just as bad as before.

Transparency
3/5
Customer Service
3/5
Finance One
Finance O.Finance One

Other Car Loans

 
 

0.0
(1,234)
Shannon M
Shannon MSydney, NSW
  • Verified

Stay FAR away from finance one Scammers

published

For a car loan of $18,500 I have to pay back $37,805. More than what the car is worth on interest, $19,305 on top of the car price scammers I will be contacting fair trading and reporting them for this matter. They pry on people that have no money and scam because they know they are desperate for a car loan, I was lied to by their employee car broker I asked if the loan was fixed if it was I didn’t want it to which she replied no the loan is not fixed therefore I stupidly trusted them having no experience in car loans as this was my first and went ahead and signed for it, take it from my experience do not get a loan from these fraudsters. I wouldn’t even give them 1 star

Transparency
1/5
Customer Service
1/5
Finance One
Finance O.Finance One
Telfer P.
Telfer P.Western Australia
  • 4 reviews
  • 2 likes

Same rules as banks for personal and caravan finance unfortunately.

published

Don’t apply unless you have 12+ employment in the same position In the same job.Don’t apply if you haven’t owned or rented the same house for the last 12 month. Your better off with a bank and get a lower interest rate as the lending rules are the same.
Must have 3 years of job and residential addresses, not Evan commonwealth bank ask for this.

Customer service is nice though.
Time line takes too long.

Transparency
1/5
Customer Service
3/5
Finance One
Finance O.Finance One
Car Loans

Find out how Finance One compares to other Car Loans

Know better, choose better.

Compare all
Jarrod
Jarrod Victoria

Thief’s

published

I actually have a very good credit rating and was stupid enough to take a loan through this mob who I would highly recommend anyone against. I only borrowed 14000 as I had a bit of my own money to use on the car three years later at paying $135 a week I still owe $13800. So I’m paying around the 40k Mark for a 14k loan haha got to make you laugh I hope these thief’s crash and burn

Incentivised Review No
Finance One
Finance O.Finance One
Simon
SimonNorthern Region, NSW

BE CAREFUL

published

We got a car loan of 32,990 and put 5000 of our own money as deposit on a car worth 37,990. Now of course we expected to pay quite a bit of interest (28,000) to be exact, but what was a real slap in the face was they added another 5,000 without telling us just for the application to be processed!!!. So a car worth 37,990, will cost us $71,000. Be careful of these thieves.

Transparency
1/5
Customer Service
1/5
Finance One
Finance O.Finance One
Reece
Reece
  • 3 reviews
  • 3 likes

100%+ interest

published

By the time I finished paying off my vehicle to these sharks I ended up paying over 100% interest with them having the audacity to send over the repo man with $1000 left on the bill -and rejected my hardship claim neglecting I’m a sole provider to a small family, ended up saving the vehicle with an additional loan and the vehicle later sold for $3000 after being laughed at and insulted for trying to sell it for $4000.

It was a $10,000 car that I ended up paying over $20,000 for

Transparency
2/5
Customer Service
1/5
Finance One
Finance O.Finance One
Reece
Reece

I doubt that very sincerely... although honoured by your copy paste response I was however happier without a response at all. Thank you for the highest legal interest rate possible

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next

Be aware

published

I do not recommend this company. Their interest rate is worth more than my car over by half. You pay several hundred dollars in advance and they’ll still give you a few hundred dollars in interest if you didn’t make a payment that week. Poor customer service and ethics. Stay clear. If I could turn back time I would

Transparency
1/5
Customer Service
2/5
Finance One
Finance O.Finance One

Other Car Loans

 
 

0.0
(1,234)
Rachel H.
Rachel H.South East Queensland, QLD

HIGH INTEREST RATE, too many fees and not helpful.

published

Currently have a car financed through them, their interest rates are really high, including their monthly fees charged on top
of that. During the coronavirus impact, my partner was out of work and I emailed them asking if payments could go on hold just until he finds a job. They weren’t able to assist with that and was only able to to hold off on only 2 payments. Even worse they also said to me that I need to increase my payments to pay off the outstanding amount. Do not recommend this company at all and we are planning on getting this loan with them paid off to pay someone other company with better interest rates and less fees. Do not recommend at all!

Transparency
2/5
Customer Service
3/5
Finance One
Finance O.Finance One

I'm really sorry to hear this Rachel. We take our customer service very seriously and would like to investigate this further. Can you please contact 1800 346 663 or reach out to us via email customercare@financeone.com.au.

Car Loans

Find out how Finance One compares to other Car Loans

Know better, choose better.

Compare all
Jordyn
JordynSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Astronomical Interest Rates

published

The customer care team are good but this is overshadowed by the interests rates, they are out of this world. By the time that we pay our loan, we would have paid back more than half in interest.
If you can get finance elsewhere - do it!

Transparency
1/5
Customer Service
4/5
Finance One
Finance O.Finance One
Nik
NikSouth East Queensland, QLD
  • 5 reviews
  • 3 likes
  • Verified

Really high interest rates + monthly fees + huge application fee = Avoid

published
Transparency
1/5
Customer Service
2/5
Finance One
Finance O.Finance One

Other Car Loans

 
 

0.0
(1,234)

I don't understand all these 5 star ratings they seem like an doggy company to me .. high interest rates

published

2 years ago I borrowed 13500 from them I have been paying 35 pw more then the amount I needed to pay for just on 2 years I have payed back $15800 and I still owe $12400 work that out hey I ve been hustled hard and would not recommend a lone from these guys there are hidden fee s! And high interest rates I have not once missed a payment either good work finace one you shore know how to scam people

Transparency
1/5
Customer Service
2/5
Finance One
Finance O.Finance One

Hi Christopher M. Unfortunately we were unable to identify you within our client database. If you would like to discuss this further please send us an email at customercare@financeone.com.au or call our office on 1800 346 663 - The Finance One Team.

Christopher M.
Christopher M.

No thank you you have done enough damage and taking far too much from me i will be paying the loan and telling everyone what you have done to me

Car Loans

Find out how Finance One compares to other Car Loans

Know better, choose better.

Compare all
Holly
HollySouth East Queensland, QLD
  • 2 reviews

Don’t even bother.

published

Do not use Finance One. The interest rates are the highest on the market and they are horrible to deal with. They can never give you a clear answer about anything, they will not reduce your loan balance if you are going to pay it all out early, they will take every dime off you. DO NOT USE FINANCE ONE.

Transparency
1/5
Customer Service
2/5
Finance One
Finance O.Finance One
Fred
FredGreater Melbourne (Metropolitan), VIC

Wouldnt waste your time

published

From an ex customer who smashed out a previous loan well before due date with out 1 single hic up, to then be offered and promised the world to then dropped like a hot spud due morons not knowing how to count, having problem solving skills, common sence or any logical ways of thinking... still struggling to sit down after the interest rates, still a bit sore

Incentivised Review No
Finance One
Finance O.Finance One
rob
robPerth, WA
  • 2 reviews

Not very good

published
Transparency
1/5
Customer Service
3/5
Finance One
Finance O.Finance One

Thank you for the feedback Rob. We are sorry to hear about your experience. If you would like to discuss this further please send us an email at customercare@financeone.com.au or call our office on 1800 346 663 - The Finance One Team.

Page 1 of 2

Questions & Answers

Judy
Judyasked

We have been approved by a lender, for $4K less than we originally requested. The car I'm after won't be available until end August 2021. The vendor is unwell and would like to enjoy the car until he no longer can. I'm happy to wait. The lender, it seems is not. We are not willing to pay interest on money we haven't yet used.
Are we able to submit all relevant documentation to another lender and treat this as a new enquiry? We are after a lender who will be considerate to the vendor's plight and my original requested figure.

1 answer
Finance One
Finance O.Finance One

Hi Judy, thank you for reaching out to us. You could call us on 1800 346 663 to discuss your options with one our friendly team members.

Sheree D.
Sheree D.asked

I have just become discharged from bankruptcy. I work 40+ hours a week as a disability support worker and desperately need a reliable car for when I’m out in the community helping participants. I have only been with the company four months however. I haven’t had much luck because of my credit rating. High interest doesn’t bother me. I’d rather my money go towards something I need. Thanks for your time.

2 answers
Sheree D.
Sheree D.

I applied today not sure if it will be approved given circumstances but fingers crossed

Casey
Casey

Did you get approved?

Leigh Robertson
Leigh Robertsonasked

Hi can I get Car finance y iam in a part 9 agreement.. iam have a full time job taking home 900 a week..

1 answer
Finance One
Finance O.Finance One

Hi Leigh,

Thank you for getting in touch with us. We can help you even with a part 9 agreement. Please reach out to us through our support page https://financeone.com.au/support/ or call us on 1800 346 663.

See all Finance One questions

Get an answer from our members and Finance One representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.