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Find Sports

Find Sports (page 3 of 27)

3.1 from 526 reviews

Reviews

Review distribution

5 star
234
4 star
41
3 star
7
2 star
15
1 star
229

Poor customer service

published

If a staff member tells a customer the wrong thing, and it ends up costing the customer more money, then it’s a training issue. The store should honour what the customer was told and refund the difference. What’s more important Findsports... customer loyalty and repeat business, or $35???


  • Verified customer

Got repeatedly asked to write a review

published

Postage took a bit longer than it was quoted, otherwise the product I ordered was fine.

Review collected in partnership with Find Sports

mlunny

mlunnyMelbourne

  • 6 reviews
  • Verified customer

Beware when shopping with them

published

Really unhappy with the service. I needed a refund as the product sizes I bought weren't any good and I ordered and paid for 3 items and only received 2 (one was out of stock but I got charged for it anyway). Getting A) the items finally delivered was nearly impossible, then trying to get our money back from them was the most painful experience - no one responded to calls or emails. We ended up going to the physical store to actually get any traction. HOPELESS
Would not recommend not will we shop with them again.

bradybunchplusone

bradybunchplusoneAU

  • 5 reviews
  • 5 likes

BAD CUSTOMER SERVICE

published

non existent customer service. No replies to emails. Phone calls go unanswered and directed to a voice mail service. Paid for my order. No updates on dispatch. I don’t even know if item had been sent. It’s been 10 days. Absolutely Crap! Never again will I buy frOm them again. I have no idea how these people stay in business. Actually I do. They just keep ripping innocent people off.


Nathan P.

Nathan P.South-Eastern Region, NSW

  • Verified customer

Feeling complete

published

Absolute legends! Couldn’t get service any better in Australia. Very fast delivery every time and to various places I have lived across the country, so big ups from me and my friends!! Yeeew!!

Review collected in partnership with Find Sports


Birgit Lillis

Birgit LillisSouth East Queensland, QLD

  • Verified customer

Snorkelling Gear

published

Did not contact me to inform me items in my order were unavailable and then I had to follow-up to get a refund. Very slow to dispatch items - arrived a 7 working days after their estimated arrival date.

Review collected in partnership with Find Sports


  • Verified customer

Very poor Customer service

published

Placed a large order, all stock available on web site, advised 4 days latter that they did not have the all the sizes I ordered.
It is almost impossible to get incontact with them via the phone and take about 3 to 4 days to answer emails, if they get back to at all.
After these experiences I will not deal with this group, but in saying this there products are good, just customer service is very poor

Review collected in partnership with Find Sports


Amazing!

published

I Had a really great experience today at find sport, they have great service and awesome boards! Really recommend buying your next board set up from find sport. Thanks guys.

GavK

GavKGreater Melbourne (Inner), VIC

  • 2 reviews
  • 4 likes
  • Verified customer

NO STARS

published
Robyn S

Robyn SSydney, NSW

  • 3 reviews

Lovely ski pants

published

Ordered online. Was a bit worried about some of the reviews. Item took 5 days to dispatch, but I wasn't in a hurry and the price was very good. Happy with the result.


Howard

HowardNortheast, VIC

Appalling Service

published

Ordered items in April with an expected dispatch of 2-5 days. Items didn't arrive. Followed up on many occasions and was told it had been dispatched; they were in stock and about to be dispatched; they were out of stock and I would be contacted when in stock. I was never contacted and my email enquiries were unanswered. I sought a refund and was told it would be processed the next day. When it still hadn't been processed several days later I informed Findsports I was referring the matter to Consumer Affairs. The next day the refund was received.


Jin Tao

Jin TaoActon 2601, ACT

  • Verified customer

No price guarantee.

published

Don't offer price guarantee. And they Do change price. So Don't rush to buy as they may lower the price shortly or immediately after a 'Sale'. Anything else is good.

Review collected in partnership with Find Sports


Sandy B

Sandy BNortheast, VIC

  • 3 reviews
  • 2 likes

Item not received

published

Ordered one item 14 July and noted delivery leaves warehouse 2-5 days. Item in my account noted dispatched on day 7, but I still have not received the package. The tracking number is not recognised by Australia Post. An email got one response they would rectify the tracking number - this has not happened. I have tried to ring - no answer. I have tried to email - auto response they will get back to me. Still no response after repeated attempts to contact them. It is now too late to use the item and I'd like a refund, but that seems difficult too. Even if I ever receive the item I would not buy from Find Sports again as there is no customer service.


Item not delivered. Poor customer service

published

Bought one small item a month ago and yet to see it. Several emails and phone calls later and still waiting for a response from them. First and last time shopping with them.

JenG

JenGSouth East Queensland, QLD

Item not delivered in time - poor customer service

published
MaddiEdwards

MaddiEdwardsGippsland, VIC

Heaps of variety

published

Went to find sports today, heaps of different options to pick from, staff were very helpful and great discounts Staff were very friendly and helped with choosing the best product for me


Bailey

BaileyGreater Melbourne (Metropolitan), VIC

Love it

published

I love the snow shop so much really good good I love the snow shop so much really good food I love the snow shop so much really good good


rocky66

rocky66South East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Poor fitting clothing - doesn’t suit Australian bodies

published

I thought I was getting some bargain swim wear including thermal rash vests. When they arrived the quality was poor and the neck so tight my son nearly suffocated trying to remove it. Only good thing was they refunded without argument. Not sure about other products but I wouldn’t buy off them again

Review collected in partnership with Find Sports


Tamar Jensen

Tamar JensenCentral West, NSW

  • Verified customer

Women's xtm merino tops

published

Product on hand, fair price, delivered promptly. Very happy, no complaints. Would recommend.
Sigh. But apparently I need another sixteen words before I can submit this. Oh wait.. Just a couple more..

Review collected in partnership with Find Sports


Helpful and friendly customer service

published

Went to Find Sport today,, Staff members are really friendly and helpful. Bought my board here last year and came back for maintainance. Will came back here again for more new equipments.


Page 3 of 27

Questions & Answers

Isaac F.

Isaac F.asked

Anybody know their Snowboard quality?

No answers

Nick D.

Nick D.asked

What are their surfboards like? Built for adults?

1 answer
John C
John C

No. Very weak and fragile.


ned.anderson

ned.andersonasked

anyone know what the fast tech bindings benefits are compared to the ratchet bindings?

No answers

Get an answer from our members and Find Sports representatives

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