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First Rate Car Loans

First Rate Car Loans (page 2 of 3)

4.7 from 43 reviews

Amazing, thanks Nick

The service was fantastic, prompt and very efficient. Thanks so much to Nick for being so AWESOME!!!!

Would highly recommend First Rate Car Loans


Happy days

Eddie was without a doubt the best loan agent I have ever dealt with, the whole experience has been a pleasure. Thanks again mate.

Excellent service

Would like to thank Eddie for bending over backwards for me. You have done an exceptional job and I would recommend you guys to anyone. Thanks again Eddie love my new Xtrail.

1 comment
Glad to hear you are loving your X Trail. Thank you for the review.

Thanks Nick!

Would like to thank Nick for his excellent service in assisting me with purchasing a new car! Nick was very helpful and always happy to answer any queries no matter the time of day! Highly recommend.

1 comment
Hi Ashley, Thanks for your feedback. We appreciate it.

Great

Was great dealing with eddie at first rate car loans to reach the target i wanted for securing a loan for a vehicle..i Reccommend his services.thanks

1 comment
Thank you Aza!

This is beyond the best customer service ever

From date dot my application was hard. But Eddie stuck by me. He could have given up on me but through thick and thin he stuck by me to make sure he could make my loan happen. He and liberty finance went beyond helping us. Without a doubt the dedication eddie puts in is beyond words! I dont know what else to say. I have nothing but respect the loyalty he shows and the commitment he makes. I can not thank him enough.

1 comment
We passed on your glowing review to Eddie and really appreciate the feedback. Thanks!

Great service

Eddie from First rate car loans is a jet. Goes above and beyond to make sure the loan is right for you helps every step of the way can't recommend enough.

1 comment
Thanks Jamie. We appreciate your feedback.

Thanks Adrian!

A big thanks to Adrian and the team from First Rate Car Loans for helping me get into my Golf. Kept me in the loop and informed on the process - even followed up to ensure I was tracking well. I would recommend to anyone.

1 comment
Cheers John, it was our pleasure. Enjoy the car!

Great service

I just got my new car thanks to Eddie from first rate car loans. I was very happy with the service. Eddie was a pleasure to deal with. He was very quick to respond to any questions I had and he always kept me informed throughout the whole process. I would recommend to everyone.

1 comment
Cheers Cam, it was our pleasure. We will definitely pass on your feedback to Eddie :)

Very Happy

Very quick response and Nick Walsh was fantastic to deal with, can't thank him enough

1 comment
Thanks Juanita, it was a pleasure dealing with you! Will pass on your feedback to Nick :)

So Happy

Quick response and great to deal with I would recommend to anyone looking for a car loan.
Thank you very much love my new car

1 comment
Thanks for the feedback we appreciate it!

Poor communication

I submitted an enquiry regarding a car loan. A agent Kush sharma called back and requested for documents. I smsed documents to the agent. He confirmed that he received the documents and I asked for an update a couple of days later with no response. And a few days later after the weekend I received an email stating that my enquiry has closed and due to you receiving the documents to progress the enquiry. This is ridiculous as I sent the documents and confirmed that it has been received too. Poor response time.

1 comment
Hi Sudip, we appreciate your feedback and are disappointed that your experience with us has been a poor one as we pride ourselves on the best customer service possible. Could you please provide us your contact details via private message or call us on 1300 889 354 and we will investigate this as priority. Thank you.

Highly Recommended!

I recently bought a new car and couldn't be happier with First Rate Car Loans. I dealt with Adrian who was very professional and prompt, which made filling out documents a smooth and quick process. Was very happy with the interest rate and would definitely recommend First Rate Car Loans to family and friends!

1 comment
Cheers Andrew, Thanks for choosing us and we hope you enjoy the car!

Absolutely awesome experience

Justin made this experience quick easy and just amazing. Great job Justin would definitely recommend Justin to anyone I know looking for a car and for a pay increase. Can't say enough good things - Awesome!!!

1 comment
Thanks Leanne, it was a pleasure dealing with you :)

Nothing was to much trouble !!

Eddie Williams exceeded my expectations with amazing customer service.
Eddie always contacted me letting me know how my application was going even when there was no information to give me, he kept me informed to let me know that he didn't receive an answer yet..
I will definately be recommending Eddie Williams to all my friends and family ..
And we are very happy with the new car

1 comment
Thanks Dan, it was a pleasure dealing with you! Will pass on your feedback to Eddie :)

Amazing Service

When my old car was no longer operational, I required a car for my job and studies. A friend recommended First Rate Car Loans and the service impeccable. The financier Nick Walsh was helpful and was upfront with everything I needed to provide. Once all the required documents were submitted, I had an answer within 24hrs. The turn around was fast and flawless, with a competitive interest rate. I will use First Rate Car Loans in the future and have recommended it to my friends looking for auto-finance.

1 comment
Thanks Andrew, it was a pleasure dealing with you!

Exceptional Professional Service

I recently purchased a new car and financed the purchase through First Rate Car Loans. This was not the first time I have used them and yet again the process was flawless, very quick and the interest rate was market leading. I am due to look at another car purchase within 6 months and will not hesitate to contact First Rate Car Loans to handle the finance for me again.

1 comment
Thanks John, it was a pleasure dealing with you!

Documentation requested, no communication back

Sent an online request, emailed all documentation as per consultants request - no contact made back. Phone calls and emails left. Bad customer service.

1 comment
Dear Ali, Thanks for your feedback. We pride ourselves on offering the best customer service possible to all our clients and take this very seriously. As we do not seem to have your details in our database, could you please private message us with your full name and email address so we can address this internally. Thanks

TIME WASTERS

Sorry but I'm very disappointed - they pretty much guaranteed my car loan would be approved.
Then I get a email that loan has been refused - no reason given as to why?
Don't even bother with then as they use the banks & throw extra interest charges.
If I'd known they used all the regular banks then I would've just done that myself.

2 comments
Dear Tara, Thanks for your feedback. In cases of loan disapproval, we communicate this clearly with all our customers. As we are a broker, we use a wide range of lenders and choose the best one depending on your individual circumstances and needs. Whilst we attempt to present your application in the best possible light and have a high approval rate for our customers, not all applications are approved due to varying reasons. Please private message us with your details so we can address why this may of been the case. ThanksWell you pretty much promise & garentee car loans even if a personal credit history isn't the best. That's called false advertising as far as I'm concerned. If the banks & other lenders decline personal loans & have more stricter guidelines your no different. You didn't even have the decency to send an email or call explaining why loan was refused.

Amazing service

Hands down the nicest interaction I have experienced. They approved me within the day. Even found me a car and got me an amazing deal on a brand new car; a better deal then what was being offered. The dealership they sent me too was also super friendly and not pushy. Trust them and you will get great customer service.

1 comment
Our pleasure! Thanks for choosing First Rate Car Loans

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Questions & Answers

Do they have any hidden charges ?
1 answer
I've got no idea. My advise is to shop around for a loan that suits you best. This company was of no assistance at all.

So even if your credit history isn't the best can they help?
1 answer
Yes they can. They are fantastic.

Do u need a deposit?
1 answer
I just read throughout the website and they state with or without a deposit they will help you with finance.

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