This is beyond the best customer service ever
From date dot my application was hard. But Eddie stuck by me. He could have given up on me but through thick and thin he stuck by me to make sure he could make my loan happen. He and liberty finance went beyond helping us. Without a doubt the dedication eddie puts in is beyond words! I dont know what else to say. I have nothing but respect the loyalty he shows and the commitment he makes. I can not thank him enough.
I just got my new car thanks to Eddie from first rate car loans. I was very happy with the service. Eddie was a pleasure to deal with. He was very quick to respond to any questions I had and he always kept me informed throughout the whole process. I would recommend to everyone.
I submitted an enquiry regarding a car loan. A agent Kush sharma called back and requested for documents. I smsed documents to the agent. He confirmed that he received the documents and I asked for an update a couple of days later with no response. And a few days later after the weekend I received an email stating that my enquiry has closed and due to you receiving the documents to progress the enquiry. This is ridiculous as I sent the documents and confirmed that it has been received too. Poor response time.
I recently bought a new car and couldn't be happier with First Rate Car Loans. I dealt with Adrian who was very professional and prompt, which made filling out documents a smooth and quick process. Was very happy with the interest rate and would definitely recommend First Rate Car Loans to family and friends!
- Verified customer
Nothing was to much trouble !!
Eddie Williams exceeded my expectations with amazing customer service.
Eddie always contacted me letting me know how my application was going even when there was no information to give me, he kept me informed to let me know that he didn't receive an answer yet..
I will definately be recommending Eddie Williams to all my friends and family ..
And we are very happy with the new car
When my old car was no longer operational, I required a car for my job and studies. A friend recommended First Rate Car Loans and the service impeccable. The financier Nick Walsh was helpful and was upfront with everything I needed to provide. Once all the required documents were submitted, I had an answer within 24hrs. The turn around was fast and flawless, with a competitive interest rate. I will use First Rate Car Loans in the future and have recommended it to my friends looking for auto-finance.
Exceptional Professional Service
I recently purchased a new car and financed the purchase through First Rate Car Loans. This was not the first time I have used them and yet again the process was flawless, very quick and the interest rate was market leading. I am due to look at another car purchase within 6 months and will not hesitate to contact First Rate Car Loans to handle the finance for me again.
Sorry but I'm very disappointed - they pretty much guaranteed my car loan would be approved.
Then I get a email that loan has been refused - no reason given as to why?
Don't even bother with then as they use the banks & throw extra interest charges.
If I'd known they used all the regular banks then I would've just done that myself.
Hands down the nicest interaction I have experienced. They approved me within the day. Even found me a car and got me an amazing deal on a brand new car; a better deal then what was being offered. The dealership they sent me too was also super friendly and not pushy. Trust them and you will get great customer service.
Questions & Answers
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