I submitted an enquiry regarding a car loan. A agent Kush sharma called back and requested for documents. I smsed documents to the agent. He confirmed that he received the documents and I asked for an update a couple of days later with no response. And a few days later after the weekend I received an email stating that my enquiry has closed and due to you receiving the documents to progress the enquiry. This is ridiculous as I sent the documents and confirmed that it has been received too. Poor response time.
Documentation requested, no communication back
Sent an online request, emailed all documentation as per consultants request - no contact made back. Phone calls and emails left. Bad customer service.
Sorry but I'm very disappointed - they pretty much guaranteed my car loan would be approved.
Then I get a email that loan has been refused - no reason given as to why?
Don't even bother with then as they use the banks & throw extra interest charges.
If I'd known they used all the regular banks then I would've just done that myself.
Questions & Answers
Do they have any hidden charges ?
I've got no idea.
My advise is to shop around for a loan that suits you best.
This company was of no assistance at all.
So even if your credit history isn't the best can they help?
Yes they can. They are fantastic.
Do u need a deposit?
I just read throughout the website and they state with or without a deposit they will help you with finance.
Get an answer from our members and First Rate Car Loans representatives
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