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First State Super

First State Super (page 2 of 6)

1.6 from 102 reviews

Reviews

(10)
(4)
(2)
(8)
(78)
  • Transparency
    1.8 (14)
  • Customer Service
    1.5 (21)
  • Rates and Fees
    2.0 (5)


Chris Weston

Chris WestonSydney, NSW

  • 6 reviews

Rip Off Blood Suckers

published

I did casual work and had not choice but to put my super into a First State Super account. The super amount was $43.57. Although it is not a lot of super, it was taken by First State Super due to their stealthy opt out insurance policy. Because I did not know I had to opt out of their imposed insurance. I lost all my super.

$43.57 into super fund 31/07/2017
$0.29 interest earned
$6.54 - tax
$5.63 (Direct fee (net of tax) Not sure what this fee is for.
$31.69 Insurance premium I never asked for. My life and permanent disability insurance is with my main super fund. Who in their right mind puts a $31.69 insurance fee on $43???

Balance at 29/1/2018 $0.00

Customer Service
1 comment
First State Super
First State Super A.First State Super

Dave

DaveMudgee

  • 2 reviews
  • 1 like

Limited Investment options

published
Customer Service
1 comment
First State Super
First State Super A.First State Super

Strike1

Strike1Syndey

  • 2 reviews
  • 1 like
  • Verified customer

Low caliber investment managers!

published

I joined FSS's based on historical returns and the low fee. I was not looking for 10-11% "high growth" returns but a stable and secure investment and therefore opted for "balanced growth". Over the last one and a half year my net returns [(current balance)/(employer contribution - contribution tax)] were 2.7%. I could have got 2.8% with ING's Saving Maximiser account. I am disappointed and moving to another super fund.

1 comment
First State Super
First State Super A.First State Super
  • Verified customer

Poor performance 2018

published

Disappointing results on the growth fund June - Dec 2018 resulting in about 4% loss + inflation rate of near 2%... surely no CEO xmas bonuses went out this year. I've been with FSS, my employer default fund for 12 years and salary sacrificing for the past 5 years. With these results I think I should consider other options.

1 comment
First State Super
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NeilM

NeilMGosford

Account losing money rapidly

published
3 comments
First State Super
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First State Super
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NeilM
NeilM

Jess

JessBurnie

  • 2 reviews
  • 6 likes

Disgusting treatment of widow

published
1 comment
First State Super
First State Super A.First State Super

Received a letter saying my account had been CLOSED.

published

Letter received saying my account has been closed and they would like me back. I have not closed and had consolidated 2 other fund accounts with them at the beginning of the year.
I feel physically ill.
Stolen IP Fees of ~ $3,000, offered $300 in return....still waiting....

1 comment
First State Super
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Pip

PipCanberra Central 2601, ACT

  • 9 reviews
  • 6 likes

Not great

published
3 comments
First State Super
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Pip
Pip
First State Super
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Lady

LadyWestern Sydney

  • 5 reviews
  • 1 like

Superannuation is Confusing

published
1 comment
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Ren

RenPort Macquarie

Robbers and misery creaters

published
1 comment
First State Super
First State Super A.First State Super

Login problems

published

I have been with FSS for over 10 years and found them good, but loging into my account is impossible. When you log in on your site a message comes up saying Um.. This isn't super. Please help.

2 comments
First State Super
First State Super A.First State Super
Naida
Naida

how do I private message?


  • Verified customer

Worst customer service ever, its terrible and nasty real talk

published

If you like to waste your money and your time this is the answer ( First state super).I have been with them for 3 years now, horrible experience with their service team, sneaky and nasty and refused to pay my money back. Best thing they do is ignoring you enquiries and they are masters in deception. I will get heart attack soon because of them.

2 comments
First State Super
First State Super A.First State Super
Ahmad Obeidat
Ahmad Obeidat

For 3 months All I get is promises but no actions


NoBook

NoBook

  • 2 reviews
  • 2 likes

Same Experience - impossible to close account

published
1 comment
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First State Super A.First State Super

Rob

RobCanberra Central 2602, ACT

  • 2 reviews

Excellent Customer Service

published

Can't understand all the negative feedback around customer service. I have always found FSS representatives to be courteous and prompt. No complaints over the past 10 years what so ever.

1 comment
First State Super
First State Super A.First State Super

Kie, Sydney

Kie, Sydney

  • 34 reviews

No Customer Service, Deregistered my account and charging for services im not eligible for.

published
2 comments
First State Super
First State Super A.First State Super
Kie, Sydney
Kie, Sydney
Marie Hart

Marie HartSouth-Eastern Region, NSW

  • 5 reviews
  • Verified customer

First state super have no customer service, they never answer emails in a timely fashion

published
1 comment
First State Super
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Madharry

MadharryCity

  • 6 reviews
  • 3 likes

customer service non existent

published

awful customer service with inaccurate information....don't do what they say...have to keep chasing them to do something.
Low fees I think though its hard to figure them out...Avoid.

3 comments
First State Super
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Madharry
Madharry

..all fixed now by FSS...maybe they're improving or trying to...fees are low so that's an offset.

First State Super
First State Super A.First State Super

Rocky

RockyGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes
  • Verified customer

Impossible to roll over out of First State Super, not accepting email and requesting post the docume

published
1 comment
First State Super
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Che

Che

  • 3 reviews

Lack of Customer Service Very frustrating company!

published

They had my other beneficiary name incorrectly spelt on my profile. When I inquired about it the lady whom I spoke with she insisted that's how i wrote it on my form. I told her I have checked that and that beneficiary is my daughter how in the world I will spell her name incorrectly because I named her. So she asked me to mail another form which i did immediately and mailed to them it has been 4 mos now since I mailed my form to them but they haven't updated it!!!! What a shame!!! its only a name change which can be done as easy as 123 but they are so incompetent about it so how we gonna trust them of our hard earned super if that single thing they cannot do it properly!

1 comment
First State Super
First State Super A.First State Super

  • Verified customer

Transfer/roll over out of First State

published

Difficult to transfer funds out of first state super.
Been an ongoing issue for the last 6 months as there is always some glitch..
Has costed me so far around about $4000 from fees that first state is charging from still having an account with them.
Don't bother sending a response to this first state super offering to help.... This review is in response to your lack of assistance via the various phone and email correspondences ..

1 comment
First State Super
First State Super A.First State Super

Page 2 of 6

See all First State Super reviews

Questions & Answers

brett H.

brett H.asked

Has anyone else experienced problems accessing their loved one’s account due to not having an enduring power of attorney?

No answers

Undies

Undiesasked

Why are there such big delays in FSS displaying unit prices, numerous times throughout the year ? Sometimes it gets a week behind in displaying the current unit prices.

No answers

LetsTalk

LetsTalkasked

I am looking at my Allocation (%), Number of Units per allocation and respective Unit Price. Apart from fluctuations in the Unit price,
I noticed over a period of 1 year the Number of Units for each allocation had shrunk. In other words I now had less Units in total than a year ago even though i had not changed my allocation. The % Allocation had also adjusted.
Please explain where the missing units had gone?

1 answer
First State Super
First State Super A.First State Super

Hi,

We would be happy to discuss the questions you raised regarding unit balance and allocation. If you could please call us on 1300 192 602 we can discuss the specifics of your account.

Thanks
Jamie


Get an answer from our members and First State Super representatives

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