2Firstyle Homes

Firstyle Homes

 Verifiedfirstyle.com.au
2Firstyle Homes
4.7

513 reviews

PositivevsNegative
92% · 47231 · 6%

Reviews

513 reviews
amrinder s.
amrinder s.2 posts
  Verified
Timeliness
AME
AMESydney, NSW
  Verified

Superb dealings with the BEST!!!!

I can't thank enough Firstyle Homes for their professionalism and expertise during construction of our lovely house. Inspite of delays, Firstyle was able to deliver a very homy place for us, beyond our expectations and we can attests that you NAILED it guys!!!! As it say give credit where credit is due, Kobie thank you so much for your patience your a gem, to Daniel your the king and to Jeremy. Thank you so much Firstyle team.

Andresito and Maria Show details ·  1

MVu C.
MVu C.Sydney, NSW3 posts
  Verified
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
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MJR
MJR2 posts
  Verified

Outstanding Service from Firstyle Team

Erin and Cassandra were appointed as our Pre-construction administrators and I must say what a gem of a person Erin and Cassandra are. They made our Pre-construction journey so smooth and easy. At every stage whether it was our internal selections or any approvals they timely scheduled all our appointments and kept us updated with the relevant information. We are really happy till now with the Firstyle services and I hope they continue to do the same till our house been build. Once again thank you so much Cassandra and Erin for being patient and supportive during the entire process, we highly appreciate your efforts. Show details ·  1
PDT
PDTSydney, NSW
  Verified

Outstanding Service from Firstyle team

Erin and Cassandra were appointed as our Pre-construction administrators and I must say what a gem of a person Erin and Cassandra are. They made our Pre-construction journey so smooth and easy. At every stage whether it was our internal selections or any approvals they timely scheduled all our appointments and kept us updated with the relevant information. We are really happy till now with the Firstyle services and I hope they continue to do the same till our house been build. Once again thank you so much Cassandra and Erin for being patient and supportive during the entire process, we highly appreciate your efforts. Show details ·  1
Vaibhav B.
Vaibhav B.Sydney, NSW
  Verified

Exceptional Service

Thank you Cassandra and Erin for the exceptional support and service. They have been very helpful and supportive in giving us timely feedback and reply to our queries. Please keep the good work going !!! Show details ·  1
Khand.N
Khand.NSydney, NSW
  Verified
Customer Service
Timeliness
Transparency
Michelle Uriel
Michelle UrielSydney, NSW
  Fair Incentive Verified

Beautiful built home !

We absolutely love our home !
Lots of inclusions which wouldn’t be included with other builders!
Communication is overall good and staff friendly, the build took longer than expected which is common nowadays due covid affects etc. They really pushed the hand over for us last two weeks thanks to Andy and Adriana Show details ·  1
Plumbing & Waterproofing
Transparency
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Sandy D
Sandy DSydney, NSW
  Verified
Nirti S.
Nirti S.Sydney, NSW
  Verified

Completed New Home

Service was good.
Process was simple and straightforward.
Always provided and update and followed up.
Finishing of the works such and painting needs to be of better quality.
Site supervisor was great, prompt and very easy to deal with. Was always understanding. Did everything within his capability to assist. I was very lucky to have him as a site supervisor. Show details ·  1
Timeliness
Structural Integrity
Arlo D.
Arlo D.Sydney, NSW
  Verified

5 Stars and more! Best in the business :)

Our experience with Firstyle Homes has been second to none. As first time home buyers, Elena and Ken gave us non biased advice, educating us about the whole process prior to committing to Firstyle. We did our due diligence, visiting every builder at the display villages, however in the end our first interaction with Firstyle was unbeaten. Their expertise and knowledge gave us confidence to move forward with Firstyle knowing our first home were in very capable hands. Ken and Elena were transparent throughout the whole process, resulted in a very seamless transition to where we're at now. We have shared our experience to our family and friends and cannot wait till we move in :) Show details ·  1
Maree M.
Maree M.
  Verified
Customer Service
Timeliness
Transparency
kaylenezhang0830
kaylenezhang0830
  Verified

The process went so well!

Lauren, my colour consultant, has offered so much help all the way through to the Pre-construction stage. Her aesthetics and professional advice have helped me with a lot of decision-making. Erin was also supportive in explaining the process patiently and thoroughly. Thank you Team! Show details ·  1
Lynn
Lynn
  Verified

Easy and supportive team helping first home buyers

It has been an absolute pleasure working with Firstyle on our first home. The team from HomeWorld as well as the Pre-constuction and Colours team have been extremely helpful and understanding of our needs. There were no delays and the Firstyle team were very responsive to our questions and additional requests. Show details ·  1
Stacy
StacySydney, NSW2 posts
  Verified
Electrical & Lighting
Flooring
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Te Rito
Te Rito
  Verified

Home!!

Very pleasant experience dealing with all the Firstyle team. Special mention to Cassandra and Erin who went above and beyond to make every step easy and when required gave us the guidance/ information needed.

Thanks for everything. Show details ·  1

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Jagan
JaganSydney, NSW
  Verified

Great Experience with Pre-construction planning

We had a great experience in the Pre-Construction planning with Firstyle Homes. Both Lauren & Erin was extremely helpful and responded quickly to our queries. Lauren was very supportive during the Internal selection appointment and guided us in the right direction knowing our requirements. She's very knowledgeable and her insights on the colour selections helped us a lot. Overall, it was a smooth experience so far and we are really excited for the next phase. Show details ·  1
Angela
AngelaSydney, NSW
  Verified

Excellent service with pre-construction planning!

Great offers with Firstyle's Best Ever promotion and upgrades. It was a pleasant experience working together with Lauren (Colour consultant) and Erin (Customer Service Consultant). Lauren was extremely helpful and patient while we made our selections and changes. We were happy with her professionalism and knowledge of the products. Lauren's advice was valuable and gave us confidence in our final decisions. Erin and Lauren did a great job keeping us informed about every phase of the pre-construction process.
We are extremely happy with our final internal and external colour selections. We are excited for the next phase and to see our forever home! Show details ·  1
Umer
Umer
  Verified

Great Experience

A great experience working with Firstyle and their style of work. Scott was very informative and his experience was of great help to us. Process till now has been very well managed. Show details ·  1
Customer Service
Timeliness
Sonia
SoniaSydney Surrounds, NSW
  Verified

Loving our firstyle home

Thank you so much to the firstyle team for making our journey to building our forever home a wonderful experience.
Building with firstyle has been easy and the team have always been efficient and friendly to deal with.
A big thank you to Casandra, Erin and Jodie
For all there help along the way, you three have been so helpful and competent the entire way through our build process. We are very grateful.
Thank you so much firstyle. Show details ·  1
Customer Service
Timeliness
Seema Joshi
Seema JoshiSydney, NSW
  Verified
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Rhiannon Boland
Rhiannon Boland
  Verified

Excellent Help!

The design team were super helpful and patient while we navigated choosing all the features of our home. They got back to us quickly and had excellent knowledge of their services and products. Show details ·  1
Box hill
Box hill
  Verified

Beginning to pre construction review

After seeing the advertisement online we went to see Scott who was Welcoming, Warm and Friendly
Prompt with replies and return calls
Informative and experienced in the field of his expertise
Patient , takes time and explains well
Supportive and reassuring
Could meet and discuss all doubts and questions when ever required Show details ·  1
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Jason
JasonSydney, NSW
  Verified
MimR
MimRSydney, NSW3 posts
  Verified
Customer Service
Timeliness
Transparency
hanice
haniceSydney, NSW2 posts
  Verified

Great professional and accommodating service

Starting with Ken Ford (building and design consultant) at the Firstlye display home centre. Then worked with Cassandra Loproto (colour consultant) and Erin Carrick (customer service consultant) at Firstlye head office Liverpool to choose our inclusions of our dream home. They were all great to deal with . All details were explained and no question was too silly. They have made it a pleasant process from the initial start to the start of construction stage. Highly recommend dealing with Ken, Cassandra and Erin. Show details ·  1
Customer Service
Timeliness
Transparency
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Jat
JatSydney, NSW2 posts
  Verified

The very best at service

We got our house designed and made by Firstyle about 3 years ago and at every step they have been amazing.

The project was delivered on time but the best part of the service is that if we had any minor issues such as some roof tiles that moved a bit after a few years, Firstyle has been so prompt at listening and then sending someone to fix the issues.

For us after service was the best part and we would build our next home with Firstyle without any doubt. Show details ·  1

Pam K
Pam K2 posts
  Verified

Off to a Good Start

The journey so far has been very wonderful. Thanks to Cassandra & Darko who provided all the assistance in colour selection and information on upgrade options. Erin also showed her professional attitude in organising all the necessary forms for CDC application and obtaining the necessary approvals. I would also like to thank other professional staff like Sharne for the sending through my building contract in a timely manner. Firstyle deserves a five star rating in having a professional team. Show details ·  1
Richard W.
Richard W.Sydney, NSW
  Verified

Excellent Building Experience

Thank you for a great build. The service is superior and can't beat.
Luke our supervisor is always on top things.
Workmanship and build quality is extremely monitered and any issues are rectified before next stage is carried out. Definitely highly recommended for those who want a hassle free build. Show details ·  1
Plumbing & Waterproofing
Electrical & Lighting
Flooring
BKAY
BKAY
  Verified

Excellent Builder

This builder has an excellent colour studio to do the colour selection. The staff are very helpfull and provided me with all the assistance and explanation regarding the various steps involved in building process. Thanks to Lauren Borg who has been very wonderfull in helping me to do the colour selection. Since my land settlement in Jun this year, it has been very smooth and a swift progress in obtaining the required planning approval. Today I am very delighted to receive an email confirmation from Erin that my project has gone into construction. Now I can sit back and relax, and see my house taking shape. Show details ·  1
Syed Faisal Bilgrami
Syed Faisal BilgramiSydney, NSW
  Verified

Excellent customer service experienced and fantastic options to choose from

Very satisfied with Firstyle Homes Pre-Construction/Colours team helping us through a wide array of colour & other options to choose from for our first home. Highly recommended to all future customers! Show details ·  1
Transparency
Maria Pham
Maria PhamSydney, NSW
  Verified

Great Team

The Team at Firstyle Homes has been great as they are very professional, friendly and knowledgeable. Cassandra, Erin and Jodie has made our pre construction process very easy and smooth. They were always willing to assist and provide answers and advice that was suitable to our needs. We are very happy that we signed up with them and I would highly recommend them to anyone who is looking to build a home.

Thank you
Maria Pham Show details ·  1

Prashant Swarnim
Prashant Swarnim2 posts
  Verified
John
JohnSydney, NSW
  Verified

Comments on Actions

The staff have been so helpful and understanding, even with so many variations we wanted over a long period, they never once showed anything but respect and were always happy to help.

Also, they were prompt in their replies which to me is most important as well.

Thank you to each and every one. Hopefully the build will go as smooth. Show details ·  1

Rozanne98
Rozanne98Sydney, NSW3 posts
  Verified

Five month maintenance!

Lauren, Emelda and Peter, all combined did an amazing job. All our defects were completed to our satisfaction. Very professional may I add too. We recommend First style to anyone. Show details ·  1
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Alex Nguyen
Alex NguyenSydney, NSW
  Verified

Pre-construction review

Very informative and helpful throughout the build process. Very understanding and patient while going back and forth during and post-colour appointments. When a direct answer was not known e.g. moving the light switch in the bathroom, they were able to go to the correct people for the answers. Show details ·  1
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Arna Q
Arna Q
  Verified

Amazing staff

Everything was well organised and all transactions were done smoothly. All consultants are true experts in their fields. They were patient and always ready to answer all our questions and attend to our issues. We are truly thankful that we have found firstyle homes. Show details ·  1
Customer Service
Site Admin
Timeliness
WesamS
WesamSSydney, NSW2 posts
  Verified

Great service !!

Would like to thank Adriana for always going above and beyond for every step of the way !! Through my post construction needs got my plumbing all sorted couldn't be happier Show details ·  1
Ava
Ava2 posts
  Verified

Mid-construction going well!

We’re at the mid-construction stage of our build. While the start for various reasons was slow, our construction supervisor Jim, has been excellent. He is extremely helpful and always goes above and beyond to answer our questions. He’s efficient and consistent with this updates, I’m glad we have a proactive person handling our build.
We look forward to the final completion! Show details ·  1
ANURAN S.
ANURAN S.Sydney, NSW
  Verified

Professional and Excellent Service

Very satisfied by the construction work carried by Firstyle Homes to build my new home. Always a pleasure to speak with Adriana Daniel resolving post construction queries who understand customer requirements and provide solution. We always recommend FIRSTYLE Homes to our families, friends and colleagues. Thank you Firstyle Homes for your perseverance and commitment. Show details ·  1
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