Terrible Long-Term Fridge
I don't know if we just got a dud or what, but we have had this fridge for just over 2 years and its really just not good, was never great but has gotten significantly worse over the last 8 or so months and is now out of warranty.
The first issue we had was is if you place food in the wrong area of the fridge, expect it to be frozen. I've had countless things on various shelves come out with ice shards, even on the default temperature setting or warmer.
Then, within the first 18 months, the spring-type element that bounces the fridge door b...ack to help the sensor alert you to the door being left open snapped clean off. In fact, it snapped off so cleanly and out of no where, it took me nearly 2 weeks to figure out what the piece that shot across the kitchen even did. In November (about 6 months after the last issue) the top freezer drawer slider has popped out and I think its snapped. If you open the freezer now, the drawer slides itself out and the only way to close the freezer is to hold the drawer shut and use the door itself to keep it in place. If I remove the drawer itself and view the slider, the arm swings freely behind the shelf itself. You can put it back and as soon as you slide the drawer out it pops back out again. The fridge can also be excessively loud of a night, sounds like something rattling and there's nothing we can do to fix it - believe me, I've tried finding it. Was the first Fisher & Paykel product I've had in a long time and I can confidently say it will be the last.
Purchased in September 2018 at Harvey Norman.
WHERES MY FRIDGE?
On the 4th of August our fridge was collected by a carrier and a lend refrigerator delivered. We had had the service man visit a week previously and paid $130. We received no job number or email communication the month. On friday 28 of August the carrier rang and said that he was coming on Tuesday the 1st Sept to pick up the loan frig. I asked if he was bringing our frig back? He said he didn't know. He didn't come. We have spoken to F&P customer service 3 times inlcuding a call to a supervsor to no avail. The time delay and the lack of c...ommunication from F&P is terrible. A 3 year old fridge with a gas leak is bad enough. I cannot recommend the carrier, the repair workshop, the customer service or the refrigerator because at 3 years the gas has leaked out. I have emailed the service department and not received a reply. What I want is my refrigerator back repaired. We understand as it was not under the full warrantee that we needed to pay for labour. Please help us to get our fridge back.
Purchased at e&s for $1,400.00.
Questions & Answers
My fridge is super noisy!!! I barely slept last night. It was delivered yesterday - new from Harvey Norman. I followed the HN delivery guy's instructions and waited the requisite 2 hours before turning on to cool. Any ideas why it's so noisy when all the reviews say it's super quiet???
There's only one idea that I'd have, and that is, declare it a DOA. I'd get HN to get another one delivered tomorrow, you can't have a sleepless night sleep over a DOA fridge
Ive been told from a couple of sources that the newer fridges are inherently noisier, something to do with what they had to do when making fridges more eco energy friendly. Very common feedback that newer fridges are noisier.
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|Category||Bottom Mount Fridges / Refrigerators|
|Dimensions||1720 x 790 x 695 mm|
|Energy Rating||3 star(s)|
|Household Size||4-5 people|
|Features||Door Alarm and Frost Free|
|Number of Shelves||4|
|Number of Fruit & Vegetable Bins||2|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
|Total Capacity||519 L|
|Fridge Capacity||360 L|
|Freezer Capacity||159 L|
- GTIN13: 9415112248027
- MPN: RF522BRPW6
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