The worst dryer ever
I bought the 9kg dryer and it was the worst dryer ever , it actually wouldn’t dry my clothes, it also broke down after a week of use so after a lot of back and fourth they sent me a new one and the heat pump wouldn’t heat up
Zero stars - worst dryer ever
Purchased this dryer in April 2019 when moving into our own home. Was not working properly from the start, but due to us not owning a dryer before (just using different rental ones), we had no idea that drying a few shirts shouldn't take 2-3 hours. For almost two years, we were only drying a few shirts at once (one load of washing divided into 4-5 drying rounds) as otherwise the clothes needed around 4 hours to dry. Only after the lint stopped going into the filter and it started smelling of burnt, did we realise there's definitely something wr...ong. Can't complain over the service guys, super nice guys, but after 4 months of repairs, the dryer still hasn't been fixed. The servicemen are recommending a replacement. For the time being (as dryer still under warranty), they replaced it with DE50F56E1 model (which, BTW, doesn't have many stars either), and we got a shock of a lifetime when the whole load of washing was dry in half hour. Reflecting back, it really hurts knowing how much power was spent to dry the clothes in the shi&&^&%est dryer ever! Stay away, I wouldn't trust new models either. And yes, as other reviews stated - you cannot dry sheets or covers, goes into a ball after a few minutes. Seriously avoid!
Purchased in April 2019 at Harvey Norman for $700.00.
Failed just outside warranty
I bought a Fisher and Paykel De7060G1 dryer, 2.5 years ago and guess what, the power module has failed just outside the warranty period. $180 to replace it. Disappointing poor quality. I Wouldn't touch this brand again.
Purchased in November 2018 for $500.00.
Really poor service and product manufacture defect revealed in month 15 of usage
I purchased this dryer in 2019 and was happily using it until a warranty service repair was required. Thankfully there is a 24 month warranty to cover the fault, however my experience with the service team has been really, really poor.
I booked a service for the next day, scheduled for between 7.00am to 11.59am. The next day I looked at the estimated time of arrival and discovered this was scheduled for 11.30am to 12.30pm! Unfortunately for me, this is one of my fairly rare days off work and I am still sitting here at home waiting for the tech...nician to arrive. I had also set up a load of washing to replicate the defect and this has been sitting in the laundry whilst I have been waiting. The time is 1.38pm. I had called earlier at 12.25pm and asked for an update and their "internal team" indicated that the technician was "running 25-30 minutes late". Clearly now at 1.38pm this was a poor estimate and I remain sitting here at home and on my day off waiting for the technician to arrive. I am currently on the phone to the service team and I have been put on hold whilst the "technical team" figure out where exactly their technician is and the status. I have been really frustrated with their level of service and feel disappointed in the team. I had set aside 5 hours of my morning to get the defect corrected. This has now increased to close to at least 7 hours, with no prospect of service. This warranty feels like a "no-warranty" with their next available service date more than 7 days away. Aside from their really, really poor service the product works. I'd rate it as a below average score - it doesn't do very well on large and bulky items. Drying things on an extra dry and low setting still produces damp clothes. Not helpful for anybody who has children.
Purchased in June 2019 at The Good Guys for $549.00.
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Absolutely hate it.
Can’t stand it. Won’t dry sheets, doona or towels properly without them constantly going into ball. Does this after about 5 minutes. Even bought dryer balls to see if this would help but nope. So frustrating and annoyed and wish I could get a refund! Have serious buyers regret :(
Purchased at Harvey Norman for $750.00.
Fisher and Paykel products now Chinese owned. Quality and service have gone.
Fisher and Paykel are now owned by Haier China and the service is appalling. I tried to contact the service department and was told by robot-voice the average wait time to speak to someone was 1.5 HOURS!
The call center is India based and service is non-existent.
F&P never again.
Purchased in January 2020.
Dryer doesn't agitate enough.
Loads of linen round up into a ball that circles round and round; leaving the middle of the ball wet. 4 cycles and my linen's still wet.
Purchased in August 2019 at The Good Guys for $500.00.
Complete dud, 8 weeks later still no drier.
After having a F and P that worked beautifully for 10 years we replaced it with this model. It was fine for about 2 weeks (3 or 4 small loads) and then the fan came loose making a horrendous and terrifying noise. I contacted customer service and had to wait 2 weeks for service (metropolitan Sydney!). The technicians assured me it was a minor fix and I’d have no more trouble. A few days later it rained and I used the drier, it lasted ten minutes before the fan came loose again. I have reported it again (24 hours ago) and was told I’d be contacte...d with another service date. Still waiting for that. I assume it will be another 2 week wait. What I want is a new machine that actually works, like I paid for. Instead I am trying to dry 5 peoples laundry inside due to the rain. Terrible terrible service.
Purchased in April 2019.
Questions & Answers
What program do I select to use the drying rack as there is no ‘rack dry’ program. Or does the drum get locked when rack is inserted?
Does this come with wall mounting kit and a venting kit?
Yes it does come with both
Just installed the dryer and there is a grinding noise coming from the fan inlet have I missed something?
The drum also seems to have a fair bit of movement
Keep an eye on that. I had that problem and after a time we had black dust on the bottom of the dryer. Then the noice starts to get worse. They come out to fix it for us. And after a few months that happen again. They come out 3 times. And replace my dryer. No problem at all to replace it. And no problem with the new one.
If it's bad call the shop and get it sorted asap. As for it's still brand new. Tell them your not happy and you need a replacement asap.
Thank you replacement is on its way
Get an answer from our members and Fisher & Paykel representatives
|Category||Vented Clothes Dryers|
|Energy Rating||2 star(s)|
|Features||Auto-Sensing, Delicates Setting, Lint Filter, Reverse Tumbling and Wall Mountable|
|Dimensions||830 x 600 x 600 mm|
|Venting Type||Front Venting|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
|Replaced by||Fisher & Paykel DE7060G2|
- GTIN13: 9415112922699
- MPN: DE7060G1
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