Fisher & Paykel AeroXL
Verified140 reviews
Typically Fisher and Paykel – Second time I have ever owned an appliance from Fisher and Paykel and definitely the last. Dryer is only a couple of years old and has never really worked properly-Damp clothes, tangling etc. Now door switch has failed and I can’t even get someone to look at it as nobody wants to touch it. Obviously another Fisher and Paykel lemon. Will stick it… Read more
on hard rubbish next year where it belongs and buy a quality appliance-probably Bosch like our washing machine. Will never buy Fisher and Paykel again.
TERRIBLE. Will not buy Fisher & Paykel dryer ever again – Purchased this dryer in late 2018 (4.5yrs back). Rarely used as we have an outdoor close line and prefer to sparingly use the dryer. We now have a problem with the heat sensor - after speaking with Fisher & Paykel consultant, understand the charge to fix will be $300 - $500 (no guarentee on price until they come out). Given the original purchase… Read more
price, and reading problems others have had with this model, I think the smarter move is to save for a new (non Fisher & Paykel) dryer.
NOT FIT FOR PURPOSE. UNACCEPTABLE QUALITY. TERRIBLE DESIGN – Door seal fell off & melted into the machine tangling & ruining clothes . Not good design. Not built to last. Long wait times.. Technician cancel at last minute - twice & lie about calling back.. Show details
Reviews with attachments
Great dryer, fantastic service! – Got it a year ago, was playing up, called service, came in couple of days only! Showed my faulty power supply, showed working dryer after that )) Bear in mind! The negative reviews are about old model!!! Show details
Garbage. Landfill – Worst dryer ever. Takes ages to dry, bearings had to be replaced three times, last 3.5 years until the motor fully ceased up. Rolls sheets into big ball. Complete garbage. Show details
Rolls sheets into giant ball. Read negative reviews before buying – I'll start with the positives: -Large capacity Dries small items very well. -If you connect the 'supplied drain hose' to laundry waste drain it works even better and faster to dry clothes. -looks great! - quiet (unless you try to dry sheets... Thump.. Thump.. Thump What you need to know before buying the very shiny, great looking dryer. … Read more
It can not dry anything larger than a tshirt.
It rolls sheets and towels into a tight heavy ball.
The sheet ball bangs and thumps and never dries.
I've tried every setting on the machine but nothing stops the sheet ball happening.
No.. I am not overloading the dryer. I'm just trying to dry 1 single set of queen sheets.
The only way to get it to dry sheets is to keep uploading and reloading the same sheets for 3 days. Eventually you pull out the damp ball for the 9th time fold and put them away damp.
The sad thing is that I am not exaggerating.
Fisher and Paykel your dryers are normally so amazing. What happened with this model?
Furious this machine could be sold with such an obvious design fault.
Fisher & Paykel 8Kg Condensing Cloths Dryer DE8060P2 – I purchased this cloths dryer from Masters in 21/4/2016, The first machine was faulty straight out of the box due to the drum not turning so I didn't start using until I received a replacement on 13/5/16. The idea of the machine is great and it does a great job of drying your cloths, shoes and sheets. But keep in mind it does tangle the sheets up… Read more
even with the reverse drum. Over the years its had very little use as its just me and until recently its stopped heating up and the drum has become really noisy, to me it sounds like the bearings are on there way out, I wouldn't know until I pay the costly call out fees. For the price of the machine I expected a lot more use out of it. I would of been lucky to of used the machine once a month and the reason why I bought this product was for the rainy days and over the years we havn't had many. For the price I paid you expect quality. The machine only has 2 years warranty and now I can clearly see why. If I was a family I would say you would be lucky if it lasted 2 years. Very expensive machine if you need to replace after the 2 years is up. If I had my time again I would be looking at brands with bigger warranties. I wouldn't buy this product again. If Fisher & Paykel are going to make throw away items they should price them accordingly.
Positive reviews
Slow achiever – We used it sparingly, generally with baby clothes, as we hanged dry whenever possible. When we did use it, it worked, but took its time— 2-3h at a time—doing it.
Works like you'd expect, has few small downfalls but I'm still happy with this product – PROS: Very large capacity, and easy to use. Has a useful 15min "freshen" setting, and even a removable rack for shoes etc. Water tank has huge capacity so doesn't need to be emptied overly often. CONS: Seems to bundle sheets into a big ball so the centre is often still damp. Have had a few error messages, but open/close door and press start again seems to fix?! I don't have any problem with this dryer, happy with my purchase. Show details
Perfect!! – I found my Fisher & Paykel so easy to use, dries so quickly. The function that it does smartly, no need to place time or temperature makes so easy ... now my husband can place on the drier as well, even a child can do it , just press the on button ! Show details
Negative reviews
Agreed on the sheets – Agreed on the sheets - what a design feat! Remove an important proven design element for drying sheets - a drum that revolves both ways - and replace it with one that only revolves one. Design of the year award; I think not.
Worst dryer we have owned – 4th time having to have a technician look at it, 2nd time in for repairs, clean lint filter light flashes and dryer doesn’t dry but will spin all day.absolutely disgusted with the dryer would not recommend to anyone. Show details
Manufacturing fault causing constant breakdowns – Wish I saw the reviews before I purchased the dryer. We have always (we as in me and my whole family, starting with my mother) purchased Fisher and Paykel products having used many with confidence over a great number of years. Purchased this dryer in 2017 and 6 months later the drum stopped turning. Repairman came out to fix it and had to change… Read more
the wheel below the drum as it wore out due to a manufacturing fault. The repairman even admitted that dryer had soooo many issues requiring repairs. One year after he came out the drum stopped turning again. After a few attempts at getting someone out (repairman got the dates mixed up) we have had to put it on the back burner. Got about 1 year of use over 5 years of having the dryer. Complete waste of money. Won’t trust Fisher and Paykel products from now on.
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Recent reviews
Tangles the sheets into a tight bundle – This dryer only turns in one direction, except for the sheet setting. Then it goes about 10 min in one direction, then 2 mins the other, then back to 10 mins. I've had dooner covers so tightly wound I thought I'd have to cut them out! I don't want to put a dry towel in with every load to combat this, as suggested in the manual. Really? That's a… Read more
solution? Anyway, the sheets setting is the only one we use because all other cycles only rotate in one direction and the inner part of the bundle never gets dry. What a disaster of functional design.
Very disappointing – We bought this dryer in August 2017. It has just stopped working for the 3rd time and we are awaiting the repairman to come and fix it at the call out cost of over $100.00 plus repair costs. The first fault was apparently due to „under use“, so we have made a point of using it regularly. It developed another fault last year and just stopped… Read more
working again now. We have other Fisher Paykel products about which we have no complaints, but this dryer is a lemon.
Dont buy – Won't dry a full load, every thing tangles into a ball. Constantly beeps saying clean lint even when lint filter is empty. Needs constant monitoring, waste of money, stick to cheaper dryers they do the job. Show details
Packed in just after 2 year warranty ended! – As seems to be the case with other customers, good old error code #4 appeared 2 years and 2 weeks into the life of our dryer, just outside its warranty period. We had it serviced today and it needs a whole new panel board ($500). Hardly worth it! In a world of excess waste, it appears this relatively new machine will be added to the pile. Show details
Don’t waste your money! – Doesn’t dry on sensor settings. I have to use the 30 or 60 minute timer. Sheets tangle. Towels take for ever. This machine is just over two years old (out of warranty) and now stops spinning after 10 minutes. I have to pause it, open the door, shuffle the clothes and start again. Today I’m trying to dry sheets, it’s not heating and I get error 4… Read more
flashing and nothing in the book to tell me what it is. After reading other reviews online this will be the last appliance I buy from F&P. Pathetic quality for the price!
Been nothing but a problem. Would never recommend anyone to buy it – The temperature sensor at the back of the dryer kept tripping. Shown by the technician how to reset because it happens frequently. Now out of warranty and the drum won't spin. For an expensive dryer, so extremely disappointing. Will never purchase another Fisher & Paykel product again. Show details
Hopeless / Failed in 7 months – I bought this thing to match the front loader by the same company. First problem I noticed it doesn't dry ! The cycle is so long and forget putting sheets in it . Hasn't had much use probably used five times a week had a heater failure and a terrible noise from the motor assembly . I'm not even going to approach warranty on it because if it was… Read more
repaired it's not worth having it back .By another brand or a non-condenser type if you don't require this type of dryer. Looks isn't everything don't buy this lemon Purchased from the Good Guys Townsville .
Great when it works but is a Lemon – When this works, its excellent. No problems when it does. However, it's now broken 3 times in 12 months. The tech comes out, fixes, lasts anywhere between 6weeks to 6 months. It is incredibly frustrating. I have resorted to using my 11yr old dryer that hasn't missed a beat. Show details
Worst Dryer Ever – Bought this dryer with the underbench washer..Never worked properly from the begining.The auto sensor leaves clothes damp and the sheets get knotted into balls. Technician came out and basically said send it back and buy another brand..they are unusable. Show details
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Never seen such a poorly built appliance – This dryer is by far my worst ever purchase. Worked for approx 12 months then all the pullys and belt needed replacing. On inspection inside it is very poorly made, screws missing and mostly cheap plastic. Door latch faulty saying door is open when it is closed due to poor design Door comes open during cycle due to poor design Poor heat from element Fisher and Paykel are an overpriced and sub rate company I urge everyone to avoid Show details
Don't buy it, its a Lemon, poorly designed, poor customer service from Fisher & Paykel – Worst dryer I have ever had. Has lasted less than 18 months. This machine is poorly designed, requires excess maintenance and is not consumer friendly. It is engineered to internalize all the moisture as well as any loose fibers that naturally come off fabrics when being dried, the internal looping of this process through the condenser (which… Read more
requires excessive cleaning) does not catch all the fibers which then get pushed into the rear of machine and onto the heating element which is why there is a burning smell. The internal drum that has the punched holes at the back for air circulation has a gap which also collects fibres and fluff, the gap is to wide and is almost impossible to clean out. This machine rarely rotates in reverse, which is the most important factor in drying bedding, and, only on sheet setting, so yes, all sheets will end up in a big knot and damp as other reviewers have described. Poorly designed, and definitely not for families that need a functional dryer. Equally poor customer service from Fisher and Paykel as described by every other review. They will not give you a refund and will just continue to fob you off and send out an endless cycle of service technicians, don't waste your time. If you are a family who just needs a good working dryer save your money and get an inexpensive large vented dryer, I had one that lasted 18 years before buying this lemon.
After 3 years have had numerous problems – The dryer worked well for the first 3 years then one day it stopped working. Repairman came and had to replace the tension wheel as it had broken. 1 year after that the heating element stopped working and would come up with error code 4. Again the repairman cam and showed me the thermistor sensor reset switch under the back cover of the dryer… Read more
however it just keeps tripping about every second use. Additionally the drum at times stops rotating and can't seem to get started back up. Given my experience with what I consider a expensive condenser dryer (circa $1,500) I would expect it to last much longer as it does not get heavy use. I certainly do not recommend this dryer and will not replace it with another Fisher and Paykel product.
Worst dryer ever! – I've had this fixed a few times now, mostly for an error message because it just stops 10 minutes in with no heat so they fix the sensor on it, and once for the drum being noisy and once for not spinning so the bearings I think they said were broken... Show details
What a disappointment – Bought the DE8060P2 one week ago.Its a condenser model with delay start.Now I wanted the delay start because have a smart power meter and power is half price between 9pm and 7am.You guessed it ,delay start is faulty.Rang Fisher Paykel, understandably no technician will come out for at least 4 weeks.It dries the clothes very well and you can… Read more
experiment and change the settings to suit what you put in.It does really crease the sheets but dries them ok.Being of the older type now have to stay up until 9pm to use the damn thing until fixed.Disregard the part about the delay start.Apparently it tumbles the clothes every quarter of an hour for 30 seconds,but there is nothing in the book to say this.Retravision sorted me out.
Poor quality, only lasted 2 years before heater failure. Tangles towels – The dryer was fine but after two years had a sensor or heater fault. It also smells of burning electric or plastic like it is overheating. Nice design but tangles sheets and seems to be of very poor quality of manufacture. Show details
Wow, This is rubbish – Bad customer Experience, Dryer is only 3 years old and I get major works done every 18 months. I am amazed at the amount of complaints about this DE8060P2 on your site. It has really disappointed a lot of Consumers. I paid top dollar for the under bench pair and have had trouble every 6 to 12 months with one of them. Last time the washing… Read more
machine gave me a fault code for a failed pump. My Wife Identified it an and called F and P with the issue. She advised it was a failed Pump and the tech showed up 2 weeks later without the pump. He advised it would be another 2 weeks and $140. She sourced locally in 2 days and I fixed for $60.
This time I got no help with the Dryer. They Have changed Rollers, Guides, Capacitors, and now the Motor and drive pulley bearing is about to go. They offered to fix if it was something they had fixed before but I know it is something different. This time it will cost for the visit and the repair, No thanks. Australian Consumers are smarter than that and most of us don't complain, we just don't come back
Our Samsung flat screen got a line across the screen after about 3 years. When the tech came out he said the part was discontinued and he would advise the Office. Samsung gave me a store Credit for the full value of the TV ( about $1350 when I bought it on special). I went back to the store and bought a bigger Samsung for $5000. Well done Samsung I am yours for Good and got one of your Dishwashers as well.
My LG Fridge, 905L french door. Great Service, Great Product and great response time for the 1 issue I have had in 4 years. Congrats LG. I will buy them again.
Fisher and Paykel have come last by a long way. They must be disappointed in the reliability of their products
Does not deliver what it promises – If it the product says it dries up to 8kg, you expect to be 8kg for any function, with no exclusions. The customer service, which I waited over one hour to be attended, informed that it's recommended only 4kg for sheets. I tried a load with only two sheets and it just makes a big ball dry outside and moisture inside. My washing machine of the same brand was serviced 3 times in 6 months and still have issues. Show details
Do NOT buy this dryer – Auto sensing function doesnt fully dry the clothes. Need to reset on manual to finish it off. Rough on clothes. Poor door seal which results in a small puddle of water after each cycle. Worst of all the drum guides perish prematurely (within 12 months with regular use) leading to loud thumping sounds during operation. Seriously regret buying... Show details
Worst dryer ever and even worst customer service – Broken 4 times for same fault within 2 years F&P refuse to refund and want to charge me to replace it. Would never buy from F&P again When it works it drys clothes Show details
This is worse than the entry level models – This drier features a whole lot of “auto programmes” which do not ever dry clothes - they remain damp. The sheets setting tangles all your sheets into a hard elongated ball, and then the outside layer gets super hot, while the inside is still wet. Similarly, the time setting of 30/60/90 mins does the same. Basically, these manual settings are the… Read more
only way you’ll get things dry. But you’ll need to set a timer on your phone and go down and untangle/rearrange things every 15 mins. I wished I had kept my simple ED56. It is 10x the dryer this piece of crap will ever be
It's a Lemon - avoid !!! – Purchased this dryer May 2017 from Appliances Online. Dryer failed twice shortly after for same fault - making loud, broken, grinding sound inside. Rectified on warranty service calls July and September 2017. The motor burnt out and had to be replaced November 2017. F&P refusing to replace/ refund the item which is against Australian Consumer Law,… Read more
as this is a major fault. No one would have purchased knowing it would break down 3 times within 6 months. Another service call June 2019 - just after 2 year Warranty Period has expired. Drum bearing rollers had melted having to be replaced. $206.75 at my cost. As I write this review, 17 July 2019, the dryer switches on but won’t start. Burning smell coming from the dryer. Fault causes friction which could lead to a fire rendering it unsafe Was contemplating a 5th service call (maybe under warranty for the motor), but after carefully researching and reading other reviews, will cut my losses and purchase another brand. Ironically, when working, generally happy with the dryer. Only major defect is the sheets roll up into a ball and come out wrinkled. Never happened my old Simpson Dryer. In summary, and ok dryer when it works, but just too unreliable. Definitely won’t be purchasing a F&P dryer appliance again following this experience
Does not dry clothes – Sadly it’s never worked properly clothes and bed sheet damp after using dryer It’s has broken down after warranty expired replaced faulty capacitor Now we have a load grinding noise in the drum I just purchased a new heat pump dryer today and out goes the fisher a paykel tomorrow Show details
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