Reviewer Photos & Videos
Don't waste your money on this rubbish
Have only had this machine 3 years and the Condenser is already gone. Considering that we only use it once a fortnight and we are only a family of 2 people. Considering that the machine cost us close to $1600, you would expect it to last years. Now Fisher & Paykel expect me to fork out an additional $1000 to replace the Condenser, which I expect was faulty from the beginning. The dryer was bought from Good Guys 3 years ago. My advice is if you are going to fork out thousands of dollars for your dryer and expect it to work for years then stay away from Fisher & Paykel.
Note: Their customer service sucks too! extremely unreliable just like their equipment!
Purchased in August 2018 at The Good Guys for $1,600.00.
Slow and stopped working properly 1 month after warranty expired!
Dryer is nice looking and matches the washing machine perfectly. Water is collected in a holding tank meaning the laundry stays nice and dry. Auto Sensor works well
This is a slow dryer. Takes twice as long as a regular dryer. Clothes never come out hot - warm at best. Apparently the newer model is much better. Also, it is impossible to dry sheets properly as they get tangled in a ball and you have to stop and start to untangle.
AND the dryer stopped heating up 1 MONTH after the warranty expires. For a 2 year old expensive machine - this is ridiculous.
Purchased in March 2018 at Appliances Online for $1,557.00.
Service during warranty period
Have required service twice in warranty period- first time they replaced unit.
This second time it will take 37 days for service call- I find that unacceptable and would not have purchased this brand had I known they could not provide service in a timely manner.
Purchased in September 2019 at Harvey Norman Online for $1,500.00.
Faulty dryer, tangled sheets
Purchasing this dryer was a mistake.
The dryer has been assessed 3 times, had the electronic module replaced, the motor, belts, pulleys replaced and now may need the heat pump module replaced, how much needs to be replaced before I get a refund for this faulty and poorly designed product. This is on top of terrible customer service, it has taken over 18 months to even get to this point as its almost impossible to have a technician visit and then weeks for replacement parts. Our dryer does not heat properly and will not reverse the tumble on...the sheets setting (as useless as that setting was even when it worked), instead the drum gets jammed and sequels like a banshee, no drying anything when someones trying to sleep. Even when the dryer worked (for the first month) it was terrible, took hours and hours and hours to dry a load, the filters are of poor quality and hard to clean, lets significantly more moisture into the environment than my parents Miele (obviously different price points). At least it looks pretty...
Purchased in December 2018 at Harvey Norman for $1,350.00.
Long dry times and tangled sheets and 2x warranty repairs
I bought this dryer as I wanted a dryer that was efficient and didn’t put moist air into the environment as I have a small European laundry. I got a slow (2.5 hours for a standard load and 4 hours for towels) dryer, a dryer than won’t dry sheets as they tangle, even on the ‘sheets’ setting which tumbles in reverse for a substantial 5 seconds every 5 minutes (note this is the only setting in which the tumble is reversed, unlike most other manufacturers which do a 50:50 tumble in each direction for all settings)... not to mention the sheets setti...ng failing twice and requiring two visits under warranty for repairs, the second of which I am still waiting for the new belt and drive motor to be delivered. The condenser fins are difficult to clean and are always clogged as the filters are poor in design, and without them being completely clean the dryer won’t dry at all, I have to vacuum the condenser fins once a fortnight and use a toothbrush once a month to ensure no lint is trapped. My parents Miele heat pump dryer is worlds ahead for not much more of an outlay, wish I’d bought that instead. My advice is to stay away.
Purchased in November 2018 at Harvey Norman for $1,350.00.
Renamed it the “Wetter”
Does not dry. All items go into a ball within 2 minutes as only turns in 1 direction. Says it’s dry but I tell you it isn’t. Water tank light constantly beeps to say its full but not. Worst ever experience and want to throw it out. 18 months old!!! One sheets (balled up) still wet after 4 hours!
Purchased in October 2019 for $1,500.00.
Rubbish products Rubbish Service
If you don’t have hardcore, please please don’t buy any products from Fisher & Paykel.
I got a washing machine and dryer, broken wait for more than one month, still don’t fixed.
Purchased in December 2019.
Works well except for sheets!
I’ve always loved Fisher and Paykel, had many products and always found the brand to be top quality. I didn’t hesitate to purchase the new heat pump condenser dryer and washing machine when we moved into our new house. I only wish I read the reviews first. The only items I use my dryer for are towels and bed sheets. Towels come out beautiful, soft and dry, but sheets I really struggle with. I shouldn’t have to untangle my sheets every 6 minutes because of the tangled ball they end up in. I had a technician out here and he said that unfortunatel...y the machine goes 8 minutes clockwise and only 1 minute anticlockwise, hence the bad tangle situation and nothing can be done about it. So, I’ve purchased a product that does not do what it is supposed to. A ‘sheets’ setting implies it dries sheets. Please Fisher and Paykel don’t make this mistake next time, it’s a very easy fix.
Purchased in April 2019 at e&s.
Problems with drying sheets
Problems with drying sheets. It turns into a ball. I have to dry the sheets on the clothes line. This is an expensive dryer. Not happy. Can’t find a solution to dry sheets.
Purchased at Noel Leeming Physical store for $3,500.00.
It drys your clothes just like any other dryer would. One big problem is the sheets setting is useless. Guaranteed to roll your sheets into a compact ball every time. You'll have to remove them, untie them and restart the cycle at least 4 times or they wont dry.
Purchased in April 2019.
Takes too long to dry and is very hard to clean
This dryer takes to long to dry and is very hard to clean I would not recommend it
Please DO NOT get this dryer!!
You will be very disappointed in this dryer!
Never buying this dryer again
Disappointing. Have always been a F&P fan until now...
Disappointing purchase (9kg 2020 model of the heat pump drier). It seems to take ages to dry even a small load, and like another reviewer said the laundry (which is quite big) is saturated by the end from condensing water vapour - I suppose. But my big gripe is the shonky hose arrangement they have in place if you want to empty condensed water into the tub. Firstly it is so short it barely reaches (I have drier/washing machine/tub in that order dictated by the plumbing). I think my arrangement would be fairly typical of 2 adjacent applia...nces and the tub. But worse it just dangles there. You are supposed to attach it to something - I guess tape it down or tie it against the drain pipe from the washing machine - but it looks very amateur untidy and apologetic. You can of course not use the hose and then empty the water collector all the time, but you'd expect better for the money. For something costing as much as it does it really does look like your teenage son tried to conjour up a solution. On top of that there is zero customer service. I tried to register the product on line but that is not available. Nor is chat. they say they have 24/7 service but they don't. If you phone them they refer you to the website which doesn't work. If you go for technical support, available working hours and not 24/7 as stated, the poor person doesn't communicate well in English. I don't blame them - but somebody fluent in English should be taking calls. My product still isn't registered. And I am bitterly unhappy. Haier own most of F&P now and I guess they are not committed to quality or customer service and are probably re-positioning the brand down market as they have publicly stated that they want their brand of appliances to be in the top tier.
Purchased at Appliances Online for $1,450.00.
WARNING DO NOT BUY
DO NOT BUY!!! Takes over 3 hours to dry small load. Told by staff it will take 1.5 hours to dry ( she has one). Will not dry 8kg at all unless broken into batches. Can only wash 1 bed linen a day and have to be home to monitor the machine. ( thats 3 days out of the week doing the sheets!) Sheets tie in knots have to be removed every 20 minutes to untangle. Room is wet while working even though it has the operational collection of water via condensing. Very bad for my severe asthmatic son with the production of mould. Fisher and Paykel always ha...ve systems down. I have been loyal to this brand for 25 years. Never again. Harvey Norman can not help us unless there is a fault. This technology is backward who would buy a machine that takes longer to dry, tangles your sheets and wets the room! BUYER BEWARE ALERT. Read reviews on product online before considering
Purchased in January 2020 at Harvey Norman for $1,300.00.
Want to love it but....but broken down four times now.
Bought just over three years ago.
- 2 years in, the rubber drum support rollers disintegrated apparently due to heat fluctuations. The result was the drum collapsed (as no support) onto the flat spots of the degraded rollers. Turning the drum by hand felt clunky and rough. You WILL know if this happens to you from the noise. The technician repaired this under warranty.
- 3 years and 1 months E72 fault code. Communication error between controller and motor. Technician couldn't determine if it was a dead motor PCB or the main PCB. We are now 10 d...
Purchased in May 2017 at Noel Leeming for $2,499.00.
Sheet setting faulty
Very expensive dryer particularly if it cant dry sheets...., machine always balls up sheets on sheet setting, discovered not rotating in reverse. Service called away for 2 weeks advised repaired. Tried on return & it is still balling sheets waited & watched & still not reversing. Repairer returned put a electrical gismo on said working fine.....but have stood and watched & videod with one single sheet in it and it does not reverse cycle on the sheet setting. It trys but just sits there then starts turning the same way. Contacted repairer again ...landline phone only no email or mobile....waiting for further response.
Purchased in August 2018 at The Good Guys for $1,375.00.
Great machine but won't dry sheets.
This machine is relatively new purchased last Christmas from the good guys. It feels solid and has great controls and features. Easy to use and fast for most things.....but large bed sheets....these are balled up and remain wet. I would have thought they would make sure the machine can do what it's meant to....on sheets setting I think the drum only rotates one way. The old machine would stop and reverse direction. Really the machine should be removed from. Sale for being faulty...which is a pity as it has other great savings. Spoke to F&P and they are aware but have no solution. Great pity.
Purchased in December 2019.
Worst dryer ever! Worst customer service ever!
Do not buy this dryer.
I have the clean lint filter, empty water tank and condenser light and alarm going off constantly. The lint filter is perfectly clean and the tank is completely dry as it empties straight into the trough. The machine squeaks constantly and the bedding is always in knots. Takes at least 3 hours to dry as you have to take bedding out and un knot it every 20 mins. They would only replace even though its a brand new machine and now this one is the same. They do not answer emails. Absolutely appalling service. Taking this further now.
Such a great purchase.
Very happy with buying my first heat pump dryer. My clothes aren't heated till they shrink and the auto sensor allows the machine to stop drying when the clothes are ready. I used to leave my dryer on for hours because I would forget it was on. The heat pump allows for the clothes to dry without making the laundry area humid and hot. My power bills are also lower. Living in a high rise means I need to use the dryer for all of my laundry loads. I no longer have to have laundry days where my damp clothes are strewn all over the apartment making that's horrid damp smell. The filters are also fantastic at pulling cat fur off my clothes and bed sheets.
Purchased in January 2020 at The Good Guys.
Expected better reliability for the price
We purchased this dryer about 3 years ago, attracted by it being far more energy efficient and that it wouldnt create damp issues by condensing the water.
The dryer has slowly lost efficiency over the years and takes a lot longer to dry than it did when we first purchased it. Sheets are no better than a standard dryer, still getting tangled into a lump despite the auto reversing drum. The load is often dry long before the dryer detects that its dry and I end up turning it off manually.
About 6 months ago we noticed the drum wouldnt always s...pin when we started it, but by moving it by hand before starting it seemed to get it running. We couldnt use the sheet cycle anymore because it would get stuck and stop spinning when it would try to reverse the spin direction. 2 weeks ago it stopped spinning entirely. Got a repair guy out who discovered the belt to turn the drum was completely shredded. We had cheap $300 dryers in our old rental before buying this that lasted 5+ years so are hugely disappointed at the reliability. Its usually dried 3-4 loads a week over those 3 years which I dont consider excessive. If we were going to invest in an appliance like this again, we would only look at brands with longer warranties that stand by their products. Our matching F&P washing machine is making louder noises every time it spins so Im just waiting for that to die to purchase a new washer/dryer pair.
Purchased in December 2016 at Appliances Online for $1,400.00.
Amazing Dryer, SO QUIET!
Our clothes dryer has been a life saver through winter. With two young children the dryer is virtually unheard of a night, which is perfect as it means it was just finishing of drying the clothes without waking the kids!
Purchased in April 2017 at Harvey Norman for $800.00.
Questions & Answers
My heatpump dryer is very nosey, and its only 1 year old. what would this be please
Very disappointed with the sheet drying selection. I called out a technician after 12months as the drum was not always reversing so the sheets ended up in a tight bundle, I had to stop the dryer & unravel. After the technician replaced a part he said if it didn’t work again to put towels in with the sheets. Not done that & don’t use the dryer to dry sheets & that was the main reason I purchased this dryer.
I use the ordinary or heavy settings for towels and sheets. The washing takes a whole day otherwise. The towels alone take several hours; and the sheets have the problems you describe AND take hours. I too am super-disappointed in my drier. For me, about to replace my kitchen appliances, and a formerly loyal F & P customer, their brand is now verboten for any future purchases.
How much is a new heat pump, for this dryer model number please DH8060P1
|Category||Heat Pump Clothes Dryers||Heat Pump Clothes Dryers|
|Capacity||8 kg||8 kg|
|Energy Rating||8 star(s)||7 star(s)|
|Energy Consumption||155 kWh per year||155 kWh per year|
|Features||Auto-Sensing, Delicates Setting, Lint Filter and Reverse Tumbling||Auto-Sensing, Delicates Setting, Lint Filter and Reverse Tumbling|
|Colour / Finish||White||White|
|Dimensions||850 x 600 x 660 mm||850 x 600 x 645 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Replaced by||Fisher & Paykel DH8060P3|
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