Difficult to use and doesn't work as expected
The first one made a loud noise on start up and then intermittently during fan cycles in the over, didn't defrost properly and started turning itself off intermittently. A F&P Technician came to see it and said they'd just replace it as it's so new. The second one was finally installed yesterday and rattles and doesn't defrost. This was a last minute decision as part of a kitchen install and looks beautiful but is a bad purchase. I also agree it visitors would never be able to use it, there are a lot of steps just to microwave something for 30 seconds. I agree with the other reviews that the companion oven is super easy to use, works like dream. But I wish we had chosen BOSCH or AEG like we had originally planned.
Purchased in December 2018 for $2,998.00.
I never do reviews
I hate this microwave
I confirm all the comments above are accurate.
The aesthetic design is excellent, particularly with the paired combination oven. Once it's going it performs perfectly.
Everything about the interface to actually try and cook or heat anything is completely rubbish.
Our kitchen is completely fitted out with Fisher and Paykel equipment and every other appliance is a pleasure to use. Back to the drawing board Fisher and Paykel, and don't change the design, because a lot of us would be tempted to trade out our existing microwaves if you could produce one in the same style that was actually functional / practical. I really dislike it that much but I am committed to the style.
Crap product from F&P
Difficult to use as others have said. I have used it as a convection oven on the odd occasion, but it is so user unfriendly, that I don’t bother - just use the big oven. Also difficult to turn off - you have to press the button twice and open and close the door to stop the fan whirring! Magnetron broke at about 4yrs old and cost $350NZ to repair. It is easy to clean though. Would definitely not purchase again - I also purchased it as an oven/combo oven combo - if I could do it all over, I would probably buy Bosch instead.
Worst Product I have ever bought
I bought this beautiful looking Microwave to match my oven in a new kitchen install. I have to admit I didn't research as much as I should as I usually love F&P appliances. The oven that matches it is wonderful ... love it ... but this microwave is the worst designed product I have ever used for some of the reasons below:
- The display is ridiculously dim (even after correction from F&P),
- To turn it on requires 4 steps just to microwave something for 30 seconds
- The seconds go up in increments of 5 so to do a minute requires multiple presses or, if you hold it it whizzes up to 6+ minutes way too fast
- If you pause to think for 5 secs the whole thing clears and resets
- The fan goes all the time if you don't go for the full amount set ... bizarre as it turns off instantly if you set for 1 min and then use for 1 min, but if you set for 1 min and use for 30 secs it will not turn off ever ... until you open and close the door repeatedly and then turn power on and off (F&P brushed this off as no big deal and never got back to me with a solution)
- No one .. and I mean no one ... would be able to figure out how to use it without reading the instructions ... which are extremely poor
- My family hates it and can't believe I bought such a piece of garbage !!!
On the upside .. it looks really lovely sitting above my oven !!!!!!!!!!!!
After eight months of persevering with this oven, I have run out of patience, and with the benefit of hindsight, wished that I had purchased a separate oven and microwave. I have found this oven slow, difficult to use, and frankly not up to the usual standard of the brand and I am seriously considering replacing my F&P kitchen.
It looks good.
Slow, difficult to use due to inadequate instructions, and temperamental
Looks aren't everything.
Purchased this combination microwave convection along with the other three items in the Fisher & Paykel "Companion" series (steam oven, compact oven & coffee machine). The microwave/convection oven failed from new in that; on the Microwave use it stops continually, for no apparent reason, maybe every two or three seconds or two or three minutes, it has a mind of its own. Fisher & Paykel were great, "No worries sir, we will replace it as we do not repair microwaves". Great!! ........Not really. That was February, 2014. Then I was contacted a few days later and informed they were on back order until April. Now mid May I called and they are on back order until at least late October!! Or I can have a refund. Refund? What do I do with the hole in the wall of my brand new kitchen? In our brand new house? Answer, "Not their problem". So it is until October we wait. In hindsight which is always 20/20 we should have gone with a competitor.
Not much it doesn't work
Can't be replaced