Great washer, but watch the vibration.
The washer is great, but spins at very high revs, and vibrates wildly. We have been unable to keep the matching dryer on top, because the shaking of the washer has damaged it, and we are onto our third dryer. F and P were very helpful after I complained on their FB page, and everything was replaced under warranty. Without going into fine detail about all the in-between drama, the company redeemed themselves by honoring warranties. If you have a wooden floor, as opposed to a concrete slab, just be aware.
Disappointed with flaws in a 3rd gen washer
Disappointed that this washer is poorly designed, with deficient software. I would have thought they would have got the kinks out on version 3.
The advertising is false. Everyday wash at 40C is 1:04 not 59 minutes. The times given for each cycle are wrong, they are always out by 10-30 minutes. It spends too much time filling in tiny spurts and faffing about before it spins, no matter what the load is.
It appears that it can't fill and sense water level at the same time, so it repeatedly fills a little and checks over and over again with ...water hammer on every fill. No soft close solenoids on this model. A simple towel wash can have more than 15 fills with hammer each time, annoying and slow! 30 minute quick wash doesn't spin after wash and before first rinse. So it wastes water on rinsing soapy clothes. A 30 sec spin after wash would have made this cycle useful. Wash performance is standard, so at least clothes are clean. I do like the fast spritz/vortex wash in the middle of the wash cycle. Definitely do not overdo the powder as this bit creates some bubbles. Spin of 1200 in adequate. Releases door quickly on pause, so can easily add stuff unless water is above door. The ability to customise the temp and spin for each cycle is nice.
Reasonable machine - appalling after sales care - avoid
This is a good washing machine, washes clothes well, useful features and washing options but we have had two issues with seal failure and door becoming loose.
The after sales care provided by F and P unfortunately is not good enough. Hours on hold with customer service trying to arrange repair and this is no exaggeration.
Failure to show for scheduled appointments to repair the machine, more time spent on the phone etc. The company’s approach is to have one technician service our area once per week for a 5 hour window regardless of demand fo...
Questions & Answers
Our machine is only a year old and has a terrible smell. I always leave the door open and regularly do the drum cleans. It has a musty/stagnant water smell and it’s gross.
I would like to know the water consumption of each setting of this machine. I cannot seem to find this information in the online manuals.
varies depending on cycle selected and quantity and type of clothes.
Towels need a lot more water to wash than sheets, cotton shirts.
The sensor in the machine will determine the optimum qty of water for each wash.
Get an answer from our members and Fisher & Paykel representatives
|Category||Front Loading Washing Machines|
|Household Size||3-4 people|
|Energy Rating||4 star(s)|
|Water Rating||4.5 star(s)|
|Dimensions||850 x 600 x 645 mm|
|Motor Type||Direct Drive (Inverter)|
|Max Spin Speed||1,200 rpm|
|Maximum Noise Level||55 db|
|Number of Wash Cycles||9|
|Country of Manufacture||China|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
|Release date||Sept 2013|
- MPN: 36488769
- GTIN13: 9415112932360
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