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Fisher & Paykel 519L French Door RF522ADUX5 (Stainless Steel)
Reviewer Photos & Videos
MNMGreater Melbourne (Metropolitan), VIC
- 519L French Door RF522ADUX5 (Stainless Steel)
- Verified purchase
Ongoing Issues with Water & Ice dispenser. Really bad customer service!!
I brought this fridge in July from Harvey Norman for $1899. The water and ice dispenser worked for about a month. Over the next month and a half they both gradually lost water pressure, taking several minutes to fill a glass of water, and making tiny ice cubes.
I contacted customer service a number of times via email without response. Finally I had enough and decided to call, wait on hold just to organise a service. Sent out a service technician, who told me the filter was faulty and that the issue was now fixed.
Less than 2 weeks after ...
Read morethe service, again the fridges ice and water dispensers began loosing water pressure. I again sent a number of emails, one with a letter asking for a response within 10 business days, as advised by consumer affairs, again no response to my email or letter as is required under consumer law. Despite fisher & paykel failing to respond to my emails on a number of occasions, with simply no response they failed to explain why this has happened and keeps happening. I again had to ring the service line, wait on hold and explain everything to another operator. 35 minutes on the phone yesterday for fisher & paykel to tell me that they wont offer me a replacement, or refund for the fridge, the only option they would offer me was to again have it serviced. Apparently the fridge filter wont work because there are large amounts of calcium in my area (First time I have herd this, the fisher & paykel service technician said nothing about calcium, he said the filter was faulty & this was never mentioned in previous phone calls.) When I explained that on the property there are 2 houses and the house in the front has the same fridge, but the single door, brought within weeks of each other, and she hasn't experience a problem, they just ignored what I was saying, and said I need a special filter and another service is all they would offer. Without any other options I tried to organise a service which was booked in for Friday. The next day I received a text saying my part was delayed and they would call me when it was in and then organise a service. I called fisher & paykel again, 40 minutes, to resolve absolutely nothing. Ive been again told to just wait for the service and if this doesn't work then they will discuss other options.
Purchased in July 2019 at Harvey Norman for $1,899.00.
Questions & Answers
Karen B.asked
Does the water dispenser need to be plumbed in?
No answers
Karen B.asked
Does the water dispenser need to be plumbed in?
Stu Nasked
I replaced the flapper door spring on my fridge as the spring was broken and I also replaced the water filter cartridge and ever since the fridge alarms with 20 beeps every time I open either the fridge compartment or the freezer compartment
Details
| Category | French Door Fridges / Refrigerators |
|---|---|
| Price (RRP) | $2,699.00 |
| Dimensions | 1715 x 790 x 695 mm |
| Energy Rating | 3.5 star(s) |
| Household Size | 4-5 people |
| Features | Door Alarm, Frost Free and Water Dispenser |
| Colour / Finish | Stainless Steel |
| Handle Type | External |
| Smart Fridge | No |
| Shelf Material | Glass |
| Number of Shelves | 3 |
| Number of Fruit & Vegetable Bins | 2 |
| Manufacturer Warranty | 2 year(s) |
| Capacity | |
| Total Capacity | 519 L |
| Fridge Capacity | 360 L |
| Freezer Capacity | 159 L |
Visit official website
- GTIN13: 9415112250877
- MPN: RF522ADUX5
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