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No Egg Tray!!!
Having been a Fisher & Paykel customer for all my adult life, I once again turned to them when I recently needed to replace our old Fisher & Paykel refrigerator. We took delivery of our new fridge just two days ago. The first thing that struck me is the overall decline in the quality of Fisher & Paykel products. From their former reputation as "high quality" the new fridge carries some of the characteristics and feel of "cheapness". One example was the "missing" egg trays. The manual for the fridge talks about the need to keep eggs in the ...fridge, so I thought it quite strange that the egg trays were missing. I called the "Customer Service" line (which in itself is a painful experience) and after several transfers of my call between India and Australia was eventually told that the fridge does not come with egg trays. Thinking that it was very strange that a new fridge would not come with egg trays, I then asked "why"? The response (again after being put on hold for a further 15 minutes), was, and I quote "a marketing decision" and that "there was no real reason". I was told that I could purchase them from "spare parts". So I asked if egg trays were available for this model and was told yes - they are available for purchase. So for the sake of what would be a $0.90 moulded plastic egg tray, they have taken the marketing decision to not include egg trays with a new refrigerator, and disenfranchised a lifelong Fisher & Paykel customer and advocate. Even if some customers have provided feedback that they did not require egg trays, why would Fisher & Paykel not include them since they are simply placed into the existing shelving? The decline of a quality brand can take many years, but once the brand reputation is damaged, its stays damaged. I won't be recommending Fisher & Paykel to family or friends any longer.
Purchased in December 2020 at Powerland for $2,089.00.
Ongoing Issues with Water & Ice dispenser. Really bad customer service!!
I brought this fridge in July from Harvey Norman for $1899. The water and ice dispenser worked for about a month. Over the next month and a half they both gradually lost water pressure, taking several minutes to fill a glass of water, and making tiny ice cubes.
I contacted customer service a number of times via email without response. Finally I had enough and decided to call, wait on hold just to organise a service. Sent out a service technician, who told me the filter was faulty and that the issue was now fixed.
Less than 2 weeks after ...the service, again the fridges ice and water dispensers began loosing water pressure. I again sent a number of emails, one with a letter asking for a response within 10 business days, as advised by consumer affairs, again no response to my email or letter as is required under consumer law. Despite fisher & paykel failing to respond to my emails on a number of occasions, with simply no response they failed to explain why this has happened and keeps happening. I again had to ring the service line, wait on hold and explain everything to another operator. 35 minutes on the phone yesterday for fisher & paykel to tell me that they wont offer me a replacement, or refund for the fridge, the only option they would offer me was to again have it serviced. Apparently the fridge filter wont work because there are large amounts of calcium in my area (First time I have herd this, the fisher & paykel service technician said nothing about calcium, he said the filter was faulty & this was never mentioned in previous phone calls.) When I explained that on the property there are 2 houses and the house in the front has the same fridge, but the single door, brought within weeks of each other, and she hasn't experience a problem, they just ignored what I was saying, and said I need a special filter and another service is all they would offer. Without any other options I tried to organise a service which was booked in for Friday. The next day I received a text saying my part was delayed and they would call me when it was in and then organise a service. I called fisher & paykel again, 40 minutes, to resolve absolutely nothing. Ive been again told to just wait for the service and if this doesn't work then they will discuss other options.
Purchased in July 2019 at Harvey Norman for $1,899.00.
Annoying Intermittent fault with water dispenser not working most likely freezing up
I have the new model (RF522ADUX5) which just came into the market and superseded the old model (RF522ADUSX5). Everything is good but it has an intermittent fault with the water dispenser either clogging or freezing up every month or so. Sometimes for days unless I play around with it (on /off, pull fridge in and out, take water pipe in and out) after a while it would work again. It has been to the workshop once already where they apparently found a blocked spigot and replaced that but I'm guessing they did not take it apart to check or insulate...the water pipe inside the fridge and they obviously cannot leave it on for weeks to monitor for fault. I just hope its not a design fault with the new model, I know some LG fridges are notorious for this water pipe freezing issue from research on the internet where an aftermarket product is available to thaw the water. I will find out soon as FnP will be replacing the fridge as next course of action, and will update this review accordingly.
Purchased in August 2018 at Appliances Online for $1,980.00.
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Questions & Answers
Does the water dispenser need to be plumbed in?
Does the water dispenser need to be plumbed in?
I replaced the flapper door spring on my fridge as the spring was broken and I also replaced the water filter cartridge and ever since the fridge alarms with 20 beeps every time I open either the fridge compartment or the freezer compartment
Hello Stu mine is doing it as well, how did you fix the issue
|Category||French Door Fridges / Refrigerators|
|Dimensions||1715 x 790 x 695 mm|
|Energy Rating||3.5 star(s)|
|Household Size||4-5 people|
|Features||Door Alarm, Frost Free and Water Dispenser|
|Colour / Finish||Stainless Steel|
|Number of Shelves||3|
|Number of Fruit & Vegetable Bins||2|
|Manufacturer Warranty||2 year(s)|
|Total Capacity||519 L|
|Fridge Capacity||360 L|
|Freezer Capacity||159 L|
Visit official website
- GTIN13: 9415112250877
- MPN: RF522ADUX5
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