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Terrible stainless steel finish
We bought this fridge around a year ago and while the fridge itself works fine the finish is horrendous. Every single finger mark is visible and it scratches incredibly easily. We have been very careful to limit anything touching it and be super careful when opening after a few early scratches so have no idea how it scratches so easily. Prior to this fridge I had (and still own) a Westinghouse double door fridge and the stainless steel on it showed no fingerprints. After 14 years and with small kids posting and sticky taping things to it it...still has no scratches. Unfortunately it doesn’t fit in the fridge hole else I would move that 14 year old fridge into the kitchen. It looks a million bucks compared to this one. Very disappointed.
Purchased in June 2020 at The Good Guys for $2,149.00.
No Egg Tray!!!
Having been a Fisher & Paykel customer for all my adult life, I once again turned to them when I recently needed to replace our old Fisher & Paykel refrigerator. We took delivery of our new fridge just two days ago. The first thing that struck me is the overall decline in the quality of Fisher & Paykel products. From their former reputation as "high quality" the new fridge carries some of the characteristics and feel of "cheapness". One example was the "missing" egg trays. The manual for the fridge talks about the need to keep eggs in the ...fridge, so I thought it quite strange that the egg trays were missing. I called the "Customer Service" line (which in itself is a painful experience) and after several transfers of my call between India and Australia was eventually told that the fridge does not come with egg trays. Thinking that it was very strange that a new fridge would not come with egg trays, I then asked "why"? The response (again after being put on hold for a further 15 minutes), was, and I quote "a marketing decision" and that "there was no real reason". I was told that I could purchase them from "spare parts". So I asked if egg trays were available for this model and was told yes - they are available for purchase. So for the sake of what would be a $0.90 moulded plastic egg tray, they have taken the marketing decision to not include egg trays with a new refrigerator, and disenfranchised a lifelong Fisher & Paykel customer and advocate. Even if some customers have provided feedback that they did not require egg trays, why would Fisher & Paykel not include them since they are simply placed into the existing shelving? The decline of a quality brand can take many years, but once the brand reputation is damaged, its stays damaged. I won't be recommending Fisher & Paykel to family or friends any longer.
Purchased in December 2020 at Powerland for $2,089.00.
Jury is out.
Fridge keeps food cold and frozen OK. Feature wise nothing to complain about. No breakdowns so far. It is compact for a French door, for me that was a plus. Like most modern fridges, some shelving components feel like they are going to break in your hands at any moment. The freezer door movement feels 'cheap' and doesn't move smoothly. It may prove me wrong in time, and is possibly better than average therefore won't mark it down on this account. What I really didn't like was the weakness of the frame which again could be a symptom of the times.... The manual even recommends adjusting the feet to square up the doors which is only possible due to frame weakness. In addition, it is quite noisy for a new fridge which is amplified by small vibrations which is at times enough to 'clink' bottles inside. Mine sits on a very square flat solid timber floor and sounded like a 'chaff cutter' before adjusting the feet. Just tolerable now but in time could become an issue.
Purchased in December 2019.
Find out how Fisher & Paykel 519L French Door RF522ADUX5 (Stainless Steel) compares to other French Door Fridges / Refrigerators
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Ongoing Issues with Water & Ice dispenser. Really bad customer service!!
I brought this fridge in July from Harvey Norman for $1899. The water and ice dispenser worked for about a month. Over the next month and a half they both gradually lost water pressure, taking several minutes to fill a glass of water, and making tiny ice cubes.
I contacted customer service a number of times via email without response. Finally I had enough and decided to call, wait on hold just to organise a service. Sent out a service technician, who told me the filter was faulty and that the issue was now fixed.
Less than 2 weeks after ...the service, again the fridges ice and water dispensers began loosing water pressure. I again sent a number of emails, one with a letter asking for a response within 10 business days, as advised by consumer affairs, again no response to my email or letter as is required under consumer law. Despite fisher & paykel failing to respond to my emails on a number of occasions, with simply no response they failed to explain why this has happened and keeps happening. I again had to ring the service line, wait on hold and explain everything to another operator. 35 minutes on the phone yesterday for fisher & paykel to tell me that they wont offer me a replacement, or refund for the fridge, the only option they would offer me was to again have it serviced. Apparently the fridge filter wont work because there are large amounts of calcium in my area (First time I have herd this, the fisher & paykel service technician said nothing about calcium, he said the filter was faulty & this was never mentioned in previous phone calls.) When I explained that on the property there are 2 houses and the house in the front has the same fridge, but the single door, brought within weeks of each other, and she hasn't experience a problem, they just ignored what I was saying, and said I need a special filter and another service is all they would offer. Without any other options I tried to organise a service which was booked in for Friday. The next day I received a text saying my part was delayed and they would call me when it was in and then organise a service. I called fisher & paykel again, 40 minutes, to resolve absolutely nothing. Ive been again told to just wait for the service and if this doesn't work then they will discuss other options.
Purchased in July 2019 at Harvey Norman for $1,899.00.
WARNING - Think before you buy
If you are coming from a traditional 2 door fridge to one of these French Door fridge/freezers
Really consider the layout, in my opinion, its a step backwards for the sake of a cool "looking" fridge....
The pull out freezer is so painful to use
Its also smaller than most tradition fridges freezers
It means you pull the draw into you shins, then have to bend down to find things in basically one big bucket.... ewwwwwww
The fridge, Hmmmm 2 doors, so way less door shelf space
You are constantly having to open 2 doors, when you managed with 1 door for decades
Room for Milk and Bottles is very minimal, and they give you these cheap plastic moulds to lay bottles down......
Purchased in August 2019.
Annoying Intermittent fault with water dispenser not working most likely freezing up
I have the new model (RF522ADUX5) which just came into the market and superseded the old model (RF522ADUSX5). Everything is good but it has an intermittent fault with the water dispenser either clogging or freezing up every month or so. Sometimes for days unless I play around with it (on /off, pull fridge in and out, take water pipe in and out) after a while it would work again. It has been to the workshop once already where they apparently found a blocked spigot and replaced that but I'm guessing they did not take it apart to check or insulate...the water pipe inside the fridge and they obviously cannot leave it on for weeks to monitor for fault. I just hope its not a design fault with the new model, I know some LG fridges are notorious for this water pipe freezing issue from research on the internet where an aftermarket product is available to thaw the water. I will find out soon as FnP will be replacing the fridge as next course of action, and will update this review accordingly.
Purchased in August 2018 at Appliances Online for $1,980.00.
Questions & Answers
Does the water dispenser need to be plumbed in?
Does the water dispenser need to be plumbed in?
I replaced the flapper door spring on my fridge as the spring was broken and I also replaced the water filter cartridge and ever since the fridge alarms with 20 beeps every time I open either the fridge compartment or the freezer compartment
Hello Stu mine is doing it as well, how did you fix the issue
Get an answer from our members and Fisher & Paykel representatives
|Category||French Door Fridges / Refrigerators|
|Dimensions||1715 x 790 x 695 mm|
|Energy Rating||3.5 star(s)|
|Household Size||4-5 people|
|Features||Door Alarm, Frost Free and Water Dispenser|
|Number of Shelves||3|
|Number of Fruit & Vegetable Bins||2|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
|Total Capacity||519 L|
|Fridge Capacity||360 L|
|Freezer Capacity||159 L|
- GTIN13: 9415112250877
- MPN: RF522ADUX5
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