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I love this machine and cant understand the poor reviews it has received. Having said that Ive never had to use customer service so I cant comment on that. I do 15-16 load per week and it handles everything from delicates and handwashing (YAY!!) to the boys muddy/oily clothes working on the farm. It has a huge capacity and handles a queen size quilt with no problems. No more washing them in the bath! Very quiet unlike my last machine that sounded like a jet taking off. I love, love, love this machine!!
Highly recommended and worth every cent.
I've read other reviews and read people are disapppointed that their machines have only lasted 6 years. Mine has gone on the blink 3x and it's only four year old. Mind you, its all relative. I do two full loads at least 4 days a week. I live in a household of nine people (2 adults and 7 children under 14). I might go with a front loader next time ! But i think fisher and paykel are reliable. They've been around along time and that should speak for itself. I don't mind paying for quality, but in this case, i think i've been a bit shortchan...ged !!! I will try a front loader next time. Capacity is perfect for my family. Auto sensor for water levels. Easy to use. Can do delicates as well as difficult loads (after a day at the beach), doonas, even school bags and sports shoes. I've only had my machine going onto 4 years and have had to call 3x for service. Sensors replaced, pump unblocked, console not clear
wouldnt buy another one
This is the second Fisher and Paykel washer we have bought it cost $850 not cheap. The first lasted about 3 years this one died last week its only 14 months old not impressed. Will buy another brand this time and suggest that other people do the same. Was very disappointed that it did not last
do not last
Really like it
Ive been reading all the bad reviews and can't understand why. I've had mine for a year now and love love love it. Easy to use, quite and great on hand wash. My dark never come out with lint on them. I do a least 14 loads a week. From dirty sneakers to all my hand washables.
Must read manual before hand
Does its Job
Best washing machine that I have ever owned , customer sevice is great , you dont have to use much detergent in fact less is best, water saving is great, washing time, water levels, spinning time, hot or cold , you have many options to choose from this machine is easy to use and washing is done in less then 30mins thats what I like about it .
Washing time, saving water, lots of wash options
From the moment i got it problems. Already had the electronic panel replaced over a year ago, but even before that it never washed properly. Took out extended warranty for no reason because it isn't going to fix the lint problem.Always massive lint problems and grease/oil marks from god knows where on my sheets etc. Rang for advise once and was told not to put lint attracting things with non lint attractive things. How do you not put a sheet with it self. Will never recommend this product and will only be to happy to bag it with all the trouble i've had.
Happy with this machine
Have only had service call for 2 issues in the 7 years I have had this machine.I wash several loads each day.
Choice of options.
not a good purchase
We have had this machine for just over 4 years, the majority of the time only doing 4 loads a week. In the first 6mths part of the water pump files and had to be repaced. After 18mths this part had to be replaced again($140 for the part - it was a wedding gift so extended warranty wasnt purchased). Last year the clip that holds the tub centered broke and yesterday the machine has given up and died. For a machine that is 8kgs and not over used, in the price bracket that it is in, i would expect it to last longer.
saves on water
doesn't last, many issues with the machine
I actually have the earlier model IW711E. This has served us well. Had this washer for over 9 years and it is only now starting to make noises.
Reliable. Hand wash feature is awesome.
Better than the Aquasmart it replaced.
This machine was the replacement provided by F & P after 2 years of complaints about the Aquasmart. The programming allows manual control that the previous machine did not. I still run the traditional wash cycle to ensure the lint does not settle on the clothes - which seems to happen on the eco cycle. A bit noisy during the spin cycle, has always been like this, so assume it is not a fault.
Easy to program, most washing completed in half an hour. Spins well.
Have to use the traditional cycle and manually increase water level to ensure there is no residue left on the clothes - so obviously not saving any water. I always dissolve the detergent before adding to machine.
Horrible clothes eating monster
We've had ours less than six years. Occasionally the machine spazzes out, flashing and beeping erratically, but that's easily fixed by restarting. It's the fact that I'm afraid to put my clothes in the darn thing that makes me rate it lowly. Even on it's lowest spin setting, it goes so fast that the clothes fling to the lid, literally melting the plastic and burning holes in the material. It's so bad, that I have to wash most of my clothes in the tub and only run the washer when I'm at home so I can watch it to make sure it doesn't catch on fir...e. It was way too expensive to be destroying everything. And of course, customer service has been absolutely NO help. Saves water like it says. Spins WAY too fast on any setting. One star was too many for this one.
After 1 year and 2 months, no matter what temperature I chose, I got cold water. When repair man showed up he was more concerned with the fact that the tub could not be centered - a problem that just cropped up. He discovered that the clip that holds the tub center had broken and as a result of the tub spinning at an angle, the shocks had been damaged. When the parts were obtained, 3 weeks later, the repair man who actually fixed it told me that if I had not been covered by an extended warranty, he would have advised me to just replace the ma...chine since the parts and labor would have exceded $500. He further told me that Fisher and Paykel's washers are not heavy duty washers and that in his opinion it is ill advised to purchase a washer that isn't since all their parts are built stronger. Furthermore, electronic controls are destined to malfunction so stick to dials. I paid $700 for my Fisher Paykel. A friend just bought a heavy duty basic Whirlpool washer for $380. Do I feel like a fool? Oh yeah. gets clothes clean $500 in repairs at 1 year 2 months
Control boards have also blown and are expensive to replace. The overall wash performance is a disgrace. Would not touch another F & P washer again.
IW812 simple to use and easy to change any to any specific wash cycles. Large capacity and easy to load. Terrific spin drying results.
It does not wash. This machine does not have lint filters of any kind. It relies on some mystical mix of detergent/s flushing it away in the wash/rinse cycle. Believe me, I have tried all brands and all types of detergent, It does not wash. You always have lint/grey marks all over your wash and often have to rewash. It is a disaster when you have a family all in the hospitality trade - all wearing Black.
I asked F&P why even on gentle cycle all my cloths were being ruined, teared apart, wrinkled, and how do i get rid of the fluff on everything.
Their reply did not answer my question.
Dont touch this clothes eating monster
All the clothes come out
Full of fluff, and
Wrinkled to the buggery and
You have to iron everything, and i mean everything; and
F&P dont give a rats.... They just want your money..
Nothing, it is a waste of money. I hate it. It was a waste of over $1200.00
Do not buy one they are crap. And F&P don't care.
The circuit board died after 11.5 months and was reported to F&P straight away. But it took 2 weeks to send a tech to repair it, and F&P then tried to charge me for the repair as it was now out of warranty! Finally after several calls and letters, they agreed to cover it. The 2nd board lasted 2 months, and they again replaced it under warranty. It's been another 2 years now with no more problems.
Fine lint residue on dark clothes is a big issue. At first we thought it was detergent residue, so changed to a liquid with no improvement. Looking...closer we found it was lint. There's no lint filter and the machine is supposed to flush it away, but it doesn't work. Using the traditional wash reduces the problem, but that defeats the purpose of the eco setting. Overall a poor machine. I wouldn't buy another one and am very disappointed with the performance. Good on water for a top loader Poor washing performance, lint stays on clothes after wash
Unfortunately I had to use the after sales service a LOT!. My machine has just turned 7 and has broken down for the 4th time. First two times was the electrical board. Now the motor. It's going to the tip now. Over it.
With sophisticated electronics comes expensive repairs. Not built to last, but then not much is these days.
Easy to use, lots of settings to choose from. Fisher and Paykel after sales service was very good.
Broken down 4 times now, Year 3, 4, 5 and 7. The lint has been a big issue. Wasn't sure what was going on until I read the other reviews.
i will never buy another fisher and paykel again in fact i had to buy a new machine so a brought a simpson at half the price and it wonderful
my fisher and paykel washing machine was a good machine when it was working
What i dislike about it keeps breaking down and cost to much to repair 4 times the computer part has gone
Would not buy another. Was it just my machine?? Was it just this model?? I will definitely go back to a metal lid.
Quiet. Beeping until the problem is fixed. Washed cleanly
I need another lid - 4th one! So am looking around for another washer with a METAL lid. Rang F and P and they told me I should not use Preen as this cracks the lid!! I told them that I'd used Washing machines for 40 years and I had never had this problem before. However they did replace free of charge 3 lid. Will not replace the 4th - fair enough - really the whole machine needs replacing.
The Service on the Fisher & Paykel was fantastic but at the end of the day they just could not fix the problem. I dreaded doing the dark load due to the lint over all of the items. Clothing coming out dirtier than it was going in. F&P even provided a lint filter that does not come with the machine. It has been very disappointing and I will think long and hard about the next machine I purchase.
Large Capacity. You can wash many items in the load. Fisher Paykel service was terrific and very understanding.
Lint, Lint and More Lint even with Lint filter the Company supplied. Dreadful on Dark clothes. Every dark wash came out with grey lint over EVERYTHING!
The first fault occured under warranty with a pump and the motor control board replaced. Also the front panel assembly was replaced as an incorrect lid assembly had been used originally and caused the panel to crack. 2nd time it failed was just out of warranty, again had the pump replaced, but did not fix the problem, ended un needing a new motor, because it was just out of warranty FP convered the motor. FP service was very good. More recently 7.5 years later the water diverter failed and blew up the motor control board. Replaced the diverter ...and repaired motor control board myself (cost $80, istead of $430 for FP to do it). Water got into the diverter and casued the motor controller board to blow up, interestingly the new diverter has a plastic cover on it to stop water getting in now. At the same time I replaced the cold water solenoid as it was starting to rust out. I bought FP as it was to be a better machine than the Whirlpools and alike but probably are about the same so not worth the extra few dollars. Looking for a new one now and will probably go Bosch FL. Large Capacity, Simple to use One Pump, One Diverter, 2 lids, 1 front panel and 2 Motor Control units have failed
Questions & Answers
Hello I have had my Fisher & Paykel iw812 machine 17 years has been absolutely brillant. Just recently water has been dripping from the water inlet valve inside the machine.
Do I need to organise a service person to attend and can this be fixed.
Error code 105. Says its a comms error. How to reset codes?
Had this washine machine for 8 years, getting message saying "POWER CUT" - restarting in 10 seconds. Any ideas on how to resolve this ?
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