My clothes are ruined. I'd give it a zero if I could!
I've had this machine for a little over 3 years and it has ruined so many clothes I've lost count. Bonds onsies, cotton underpants, bras, cotton jersey t-shirts and bed sheets are all quickly destroyed in this machine. Fabric gets stretched to the point of see-through, neck and leg binding is pulled irreversibly out of shape, holes follow and sheets are rendered threadbare. I'm talking in a matter of weeks too! If you buy this machine get prepared to purchase new underpants every two months and replace almost your entire wardrobe every season. ...Even my husbands heavy cotton drill, extra tough work pants are damaged by this machine and need replacing or mending after 6 months (they used to last 3+ years in our old Fisher & Paykel top loader). Not to mention how rough everything comes out of the machine, even using fabric softener (which the manual actually advises against). I CAN NOT let my towels dry on the line, lest they become cardboard and virtually crack upon folding. I have to put all my towel in the dryer so we can stand the fabric against our skin, which is a ridiculous waste of energy and money. I never had this problem with my old machine. And wrinkles! You can't get away with not ironing with this machine no matter what function you use. The wash cycle times displayed on the machine are both inaccurate and impractical for a family. I often have to leave the house with clothes still in the machine, even though I put the load on with enough time for it to be finished and hung out before I had to go. For example, a load that says it takes 59 minutes to complete might actually take 1.5 hours or more. Don't bother checking on the time remaining because it can display the same time, say 8 minutes, for 20-30 minute intervals. The capacity is laughable. It is supposed to be 2 kg's larger than my old top loader but it holds less.
Purchased in February 2016.
Very poor quality product
We purchased this machine having had good experiences with other Fisher and Paykel products. Drum bearing collapsed after only 3 1/2 years of normal family of 4 use. We wash only normal family clothes no more than 3 to 4 times a week. Technician cost $120 (which is outrageous by the way) to come out to diagnose the problem and confirmed that it is a workshop fix that will cost over $500. Will definitely not be buying another one. I would expect to get a lot longer than 3.5 years out of this type of product.
Purchased in May 2015 for A$750.00.
Would’t Buy Again
We’ve had this machine 3.5years and it’s had to be fixed 3 times, twice under warranty & once not. And now deciding if to have it repaired a forth time or throw it out for something new. Their service & advice on the errors that have come up has been poor and on the most recent episode we’ve had no response at all. works okay when it’s working but overall a disappointing purchase. Would not recommend!
Terrible Do Not Buy
This is supposed to be a large machine. It will not even wash one queen size sheet and a couple of pillowcases. Or 2 bath towels and one bathmat and a hand towel in one load.It forever beeps saying it is too full when it is not. It is a nightmare. It washes clothes on auto with the water not even covering the clothes which will shred them. I want to return this machine. It is 1 week old. A disgrace.
- WashSmart WH8560P1 (8.5kg)
- Verified purchase
Have had two of these machines now. The first one failed after about 2 months. A major component broke loose inside during the spin cycle, denting the side of the cabinet as it flailed around! Terrible noise and vibration! The damage being irreparable the machine was replaced under warranty.
Sadly after another 3 years the replacement machine failed in exactly the same way. The machines received only light use and were never overloaded.
Prior to this we had very good experience with F&P clothes washers which is why we selected this machi...
- WashSmart WH8560P1 (8.5kg)
- Verified purchase
3 parts replaced not even 2 years old!!
Do not buy this washing machine!!! I have owned ours for not even 2 years and it has had the water pump replaced, suspension replaced and now a part in the motor replaced!!! Local repairer said they are made with cheap Chinese parts and does not recommend them!!! Stay away!! Fisher Paykel customer relations are totally useless. Couldn't care less!
Then the glass exploded
Yesterday the glass in the front door exploded. Literally. Glass all over the laundry and steam venting from the machine. Heavy cycle no more than 4 bath towels worth. F&P says this has never happened before but aren't in a hurry to investigate what went wrong (next available technician is 12 Sep and yes I live in a capital city). Up until that moment I would have rated the machine 5 stars. The replacement part will cost $50 plus a call out fee of around $145.
Washing machine only 2 yrs olds and just out of warranty when e709 error came on machine. Contacted Fisher and Paykel and they were clueless, told me to ring a service tech. Going to cost over $400 to fix. Washing machine should last longer than 2 yrs especially with how expensive they are. Don't just go by peoples reviews who have only had their machines for 6mths etc. Do your homework, I don't want others in our position!
Very annoyed. Waste of money
Bought this model for $1,000 from Harvey Norman in WA 15 months ago and broke down yesterday mid cycle. Makes a very loud drill-like noise. Had to drain hose before I could open the door and remove the clothes. Now waiting for repairs next week. So disappointed after I spent a long time researching to find the right machine. Bought this model after reviews here. So disappointed. You would expect a machine which cost so much to last longer than 15 months. My previous machine, which was nowhere near as sophisticated, lasted 11 years and survived four house moved including interstate.
Not Happy Jan
I dont normally write appliance reviews but felt compelled to this time as this is my first and LAST front loader. I am extremely disappointed in this machine. I read all the great reviews before buying it and have to ask what happened? Yes i can add a sock to it if i need, yes it is fairly quiet but my towels come out as rough as sandpaper even with softener and as for the wrinkle free setting, that is a joke. My clothes have never been more wrinkled. I am ironing more now than ever. As for my back...Biggest regret. Wish Id never bought it but it looks like Im stuck with it as i only bought it 4 months ago and cant afford to buy a different one.
excellent wash time of cycle inaccurate
Washes well. Sometimes noisy on full spinning speed and sometimes vibrates Definitely inaccurate estimated cycle times. Always keeps revolving at either 11 or 7 minutes to go and after 10 to 15 minutes decides to Spin. Don't like this sensory mode as technician explained it's normal for this to happen
I dislike my washing machine
I had a top loader Fisher and Paykel washing machine, it was fantastic. I moved to a house that could only fit a front loader so I bought a Fisher and Paykel thinking it would be good. I am so disappointed, my towels are like cardboard, my back is sore, and I now have to rewash my white sheets as they have muddy looking spots on them! I also am sure the time to wash is incorrect. When I can afford it, I will be replacing this washing machine.
Out of box fault, 1st cycle
Seriously thought a helicopter was attempting to land on my house as this puppy made it to its first spin cycle. On inspection it was vibrating its way across the room as its spin cycle attempted to create a portal. They got it back after customer service advised me to ring my own repair man at a day old machine.
Pump broke after 1 month
so so disappointed! had our machine for a month and the pump has crapped itself. trying to get a service technician has been an absolute mission! over a week since the machine stopped working and still haven't seen anyone. dont buy this machine if you expect to have good customer service or want to use it after you have had it month. It was so difficult to balance and i cant use it on the highest spin without it making a tapping noise
Stretches everything to destruction
The machine looks smart. Operates brilliantly but stretches and destroys everything. Even towels come out like they're been beaten to a pulp.
I wish I had of read the reviews prior to buying.
If you are still interested and want a real new one cheap - check mine on Gumtree.
My clothes are being stretched and my towels are like sandpaper
I was advised that buying the Fisher Paykel 8.5kg front loader was a very good buy and would wash my clothes far better than a top loader. So far my clothes are all hard with lots of detergent residue even though I have followed the instructions and am using front loader laundry detergent. The machine does not use much water it just pounds my clothes to a pulp and has ruined a few items. My towels are just like sandpaper. I have tried lessening the amount of the recommended dose of detergent and I am using OMO front loader detergent. My towels ...are ruined and they are only a few months old. I have tried using extra rinse cycles but there stills seems to be a lot of residue. Perhaps I have bought a lemon. I would not recommend this machine. I have fully read the instructions but can't seem to fix the problem.
Machine broke and terrible customer service!
Our four month old machine went kaput last week - leaking water, will not finish cycle and showing error codes. Recently our clothes have not been coming out clean either. The technician came on Wednesday and said that a part needs replacing. Today (Saturday) we received a message that the part has arrived in Sydney from Brisbane but that we need to book an appointment to get it installed. On calling we are told that the first available appointment is not until Wednesday PM. A load of clothes is stuck in the machine as we are unable to get the ...door to open - I am sure they are very mouldy and ruined by now. I don't think it is acceptable customer service to make us wait a week. Are there so many faulty and broken F&P machines that they are unable to keep up?
I had the same problem as another user posted. The cycle shorts intermittently. Not impressed as my last machine lasted over 15 years. This one hasn't even made 6 months.
It washes clothes and normal loads great. But wouldn't wash my quilt. It can't drain the water out of it. So you have to take the quilt out with water pouring out of it for 2 days. And they reckon there is nothing wrong with the machine.
My 7kg 8yr old Samsung washes the same quilt no problem just hard to fit it in. So disappointing and specially when the customer care doesn't want to do anything about it! Would not recommend it if you want to wash your quilt, otherwise does a great job.
What a Lemon
We are now on our 4th washer in 3 months. Our previous washer was a chinese washer that lasted 5 years and I should have just bought another chinese washer at about half the price. I must say the service people have been very good but it leaves us with no confidence in F&P products based on our experience over the past 3 months. This is supposed to be a premium washer. That it is not!!! The only thing this washer has going for it is it is very quiet.
Goes out of balance and destroys itself.
Questions & Answers
Our machine has always stopped with 4 mins to go, and says NO TAP. We usually just hit the start button and it continues on. However today we can’t hear any water coming in, and the machine stays on 59 mins, and every 10 minutes will beep with the NO TAP warning. Taps are connected? Does it make a difference that our machine is connected to our water tank (which has plenty of water?)
Got a clear filter message, cleaned it then ran a wash and did it again. Cleaned filter again and once again got an error. What do I.do? Filter is.clean and can not see any obvious signs of a blockage.
So my fisher and paykel quicksmart keeps showing up clear filter icon every two or three washes???!!!!
Very frustrating and annoying! I hv a family of 6 and this is annoying me to no end ! Happening towards end of cycle
Hv followed booklet numerous times emptying out and making sure it’s clear ??
We are baffled
Can anyone give any suggestions on what we could try to rectify the problem? Before calling someone out
The machine isn’t very old at all , about 18months old
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