When it works and holds the water it is great
I have had no end of trouble with this model, I have had other washing machines of the same brand which have been perfect but this one is one I can't recommend. Constantly giving the code full regardless of the water setting. It will then empty and you need to refill again.
Purchased in January 2019.
Don’t make them like they use to….
Purchased in 2017 after my second smart drive went after ten years… loved the smart drive product. Now after only 4 years suspension has failed and not worth fixing. Very disappointed have gone off fisher and paykel will try a Bosch front loader instead.
Purchased in April 2017.
Worst Machine I’ve ever Purchased
Not only does it not hot wash it doesn’t wash at all !!!
Purchased from the good guys 11 months ago everything still comes out dirty
I’ve changed washing powders and tried every setting including a washing machine cleaner
Now after reading other reviews it’s the over priced machine
Purchased in May 2020 at The Good Guys for $1,000.00.
Worst customer service - don't buy from F & P
This machine is only four years old, it gets used maximum once a week. Cost $1K and the suspension rods are shot. It will take a month before this part is even available to fix it. I have read a number of reviews and spoken to two accredited service / repair businesses that say this is a really common issue with F + P machines and that they all seem to break within the first 2 – 4 years.
Now come to their customer service, I have been trying for two days to get through to someone to talk to, been in a cycle of being on hold for over an hour t...o be told I need to speak to customer relations, then go on hold again to be told it is a customer service issue. An automated voice says there is a wait of one hour and then asks to confirm your number for a call back, then either cuts you off before you can confirm or the call backs have come at 6pm or 7am, hours past the one hour wait time. The last customer service person told me the system was messy and far from ideal. Never a truer statement made. I would recommend not buying any Fisher and Paykel product, should anything go wrong, the customer service is shocking. I was a fan previously. But in the last four years I have had brand new dryer, now washer both need repairs and these ridiculous wait times to talk to anyone each time. Fisher and Paykel have gone downhill, don’t waste your money.
Purchased in April 2017 at Harvey Norman for $989.00.
Terrible experience with this washing machine
I purchased this machine last year after our very old one finally broke down after years of very reliable service - sadly it was too expensive to fix. I thought this machine would be equally good but unfortunately it wasn't! As other reviewers have noted, you can't do a hot wash - not ideal especially during a pandemic unless you use the Allergy cycle. If you pause to put a forgotten item in the machine restarts from the beginning of the cycle including with water. Even if it HOT is selected the machine tops up with COLD water on all cycles if ...you pause and restart. The rinse is poor and clothes do not appear to be clean. The machine is hopeless at stain removal which I have NEVER had problems with previous washing machines. White stuff is not white. I resorted to trying out different brands of washing detergent and there is no change. It is really, really loud as well. I'm also pretty sure that it has torn my sheets. And you definitely can't wash doonas. Waste of money. UPDATE: My machine proceeded to get louder until it became unusable. A tech attended who replaced the faulty part and that was fine for a short while. It then became really loud again. The machine is now being returned and I have bought a different brand. To give credit to both Home Clearance and Fisher & Paykel they have endeavoured to fix the machine promptly and when this appeared not possible have offered me an acceptable alternative which I am happy with.
Purchased in August 2020 at Home Clearance.
Worst washing machine of all time
I purchased this washing machine in 2017 and have had no end of problems. The hot water wash function has never worked - I've always had to add hot water manually if I want to do a hot wash. The rinse has always been inadequate, and detergent streaks are left on the clothes if I don't do a second rinse, which is a waste of water. I have filled the washing machine to capacity, and yet when I start the machine it will keep filling, then start to empty, only to re-fill again?? If the machine is paused, even just to lift the lid to add one more ...item, it re-starts the whole cycle all over again. If I select the lowest water level, it will still fill to the top, even if there are only a couple of small items in the bowl - this is not a smart washing machine. It's an idiot washing machine. Today it no longer drains, and I have checked all through the manual to find out how to trouble shoot, and there is nothing. What? Really F&P - you cannot tell us how to check hoses, or the filter. Well this washing machine is going to the tip tomorrow, even though its only 3 years old. I simply cannot be bothered with it anymore, and I will never ever buy Fisher and Paykel ever again. Total waste of money, and huge waste of water. My advice - do not buy Fisher and Paykel washing machines unless you have lots of money to pay for repairs, and can stand the cost of a new machine in under 5 years.
Purchased in February 2017 at RetraVision for $1,080.00.
So disappointed F&P
I have been a F&P fan for a long time. My freezer is 23years old, fridge 18years old and previous washing machine 16years (only got rid of it due to needing to replace the electrical panel for $300. It never missed a beat, even doing cloth nappies for 2 babies). It was a no brainer to select this machine. Unfortunately, this purchase has been a big mistake. It does not rinse properly leaving detergent on clothes. You can't add something without it going back to the start. I bought the larger capacity machine to wash doonas but it leaves l...int all over them. I do think it is an energy and water efficient top loader. After 2 years we replaced the solinoid, had water leaking, after 3 years I had to replace the agitator (something I never had to do in 16years with my old machine). Then the loud banging, machine jumping around started. We were constantly having to rebalance. This got worse until it would no longer spin and I was hanging very wet clothes on the line. After some research, we discovered we needed to replace the balancing rods. Just about to order some new ones and the machine now won't start. We have decided to purchase a different brand rather than throw more money at this machine. I'm so disappointed in this F&P product. I will definitely think twice before buying any more of their products in future.
Worst Washing Machine I Have Ever Owned
My machine is less than 2 years old and in the past 3 months I have had to have a service technician out 3 times. Not impressed at all. The technician guys are lovely but it is out of their control what can be done.
The reason I purchased a new machine was my older machine of 15 years was beyond repair.
I don't believe anyone who buys a new product should have to waste 15 hours waiting around for a repairer, who then has to order the part which takes forever to arrive to then wait for Fisher and Paykel to fit you in when it suits them. Then I...
Purchased in November 2018 at The Good Guys for $956.95.
This is the terrible machine that I had.
Cannot do hot wash, every times you press the PAUSE Button it will start all over again, clothes smell washing powder really bad because when it does the rinse cycle it does not do a very good rinse.
FISHER & PAYKEL never good as it used to be. Before you decide to buy Fisher&Paykel washing machine you need to consider twice. There were people complain on FairGo TV show about Fisher&Paykel washing machine.
- WashSmart WA1068G1 (10kg)
I’ve had this machine for 3 months it’s doesn’t wash clothes properly and it’s regularly going out of balance when washing sheets I have to untwisted the sheets so it may spin properly
Purchased in July 2020 at Harvey Norman for $1,499.00.
The first Fisher & Paykel I had was a great machine and lasted just over 10 years with regular use. When it finally packed a sad I replaced it with the same size but upgraded model. It never washed a good as the original and a year after warranty the cold water solenoid decided to retire. The replacement solenoid was not cheap. A year later, the circuit board that controls the water level decided that it would make my life uncomfortable by causing the machine to overflow which required bucketing out water sot the machine would start again. Now ...i have to set the water to the lowest level (even though the machine fills to the top on this setting) to allow the machine to operate. The replacement circuit board cost over $300.00 dollars and had to be fitted by an authorized installer otherwise there would be no warranty on the part. 90 day warranty if installed by authorized installer. When this machine dies I will purchase a brand that is not Chinese owned.
Purchased in May 2012 at The Good Guys.
I bought it second hand for cheap and I still feel ripped off. Stops every 2 seconds and says out of Bal (out of balance) I’ve moved it 1000 times and tried every possible way and yet the same thing. Want it gone.
Purchased in February 2020 for $230.00.
F & P Quality gone downhill in a big way
Owned a GW609 Top Loader for a decade and half having little problems with it apart from replacing the solenoids for the water. So we upgraded to another F&P model going on past experience.
A month after it was bought we had to warranty guys out. Wouldn't soak in soak mode, just empty after a few minutes then into the rinse mode. When used in normal wash modes would randomly jump between cycles. Repairmen changed the motor controller & all was good for 8 months, same problem second time occurring. Got the guys back out changed again. Settled d...own for a bit then after warranty was out started again but the wash mode was ok so we just avoided the soak modes. Had similar off & on problems for 4 years after that our older washer covered till the gremlins cleared and numerous repairmen not being able to find the problem. Then over Christmas again gone, now won't even wash, can't regulate water level. Thought a 5 year old wash maybe a new motor controller module would do the trick, well seems F & P don't stock anymore. Even second hand parts are non existent online for this model which makes me think the model has a problem with it motor controller that is Thai built now. I now have a very expensive boat anchor that I will probably start wrecking for parts to at least recoup some of the purchase cost. Meanwhile the 20 year old model of the same brand still powers on with having to replace the bearings last week. I will say when the above reviewed washer did work it did a very good job. Downside was the woeful reliability.
Purchased in January 2015 at The Good Guys for $1,050.00.
Regret buying it.
No lint filter. Restarts from beginning if you stop it mid washing, no option to continue after pause. Agitator broke off after 12 months of regular loads washing. Wash cycle interrupted due to malfunctioned suspension rods after 4yrs. Increased noise during spin cycle.
Purchased in April 2015 at Harvey Norman.
Agitator falling to bits
Fisher and Pykel were the brand of choice, but by this forum you can see that they ain't the machine they used to be. My machine is getting noisier and nosier as it clunks as it changes direction and now the agitator fins are breaking off down the bottom @ 2.5 years old. I have had simpson machine for 20 years and never had a thing fall off the agitator? I don't think the money buys quality any more. My neighbors same machine did a main board in 2 years and another friend same machine the suspension rods that keep the machine in balance in jus...t under 3 years. This whole thing of spending big dollars for inferior products is not sustainable for the average income earner. The build quality is buyer beware that's for sure. Its sad that viability of business is this era is the quality of the parts based a good name or now, was a good name. Spending a $1000 for three years turn around is not a sign of a good product. Its a shame really and then they want us to come back for return business?
Purchased in August 2016 at The Good Guys for $1,000.00.
Questions & Answers
Error message is " out of balance" every cycle but clothes are distributed evenly
I have this machine. It continually goes out of balance. I have tried everything I can find on the net. The first thing I did was buy new suspension rods and fit them. Seemed to work ok for a few days, then out of balance again every second or third load. I've made sure the machine is completely level using a level. I've run the initial installation procedure / program on the machine. Nothing works. Is there anything else I can try??
The funny thing is it can say out of balance, I can then remove everything from the machine so it's completely empty, then hit go again, and it still says out of balance. Often I have to unplug it from the wall, leave it 30 mins then plug it back in and sometimes it will suddenly work and spin the clothes perfectly. That happens without touching anything inside the machine. So the load was obviously never really "out of balance". Is there anything else I can try. I like the machine otherwise, but this "out of balance" issues is slowly making it unusable.
Edit - I've just check my email and it turns out I bought the new suspension rods at the end of July. The machine worked well for a month, before now going out of balance again all the time. This out of balance started again in early September. Surely it can't be that the new suspension rods only lasted a month?
Sorry I cannot help with this problem, I have been lucky enough not to experience this.
I suggest you contact Fisher & Paykel and have their technician help you.
Hi Don, we can move the load in ours three or four times and still it beeps. We have set the level a number of times. Monica I will do what Jackie suggests and contact Fisher Paykel
Get an answer from our members and Fisher & Paykel representatives
|Category||Top Loading Washing Machines|
|Household Size||5+ people|
|Features||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)|
|Energy Rating||4 star(s)|
|Water Rating||3.5 star(s)|
|Drum Material||Stainless Steel|
|Dimensions||1060-1090 x 685 x 700 mm|
|Max Spin Speed||1,100 rpm|
|Number of Spin Speeds||3|
|Number of Wash Cycles||6|
|Open Lid Height||1,420 mm|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- MPN: 35904826 and WA1068G1
- GTIN13: 9415112932070
Other Top Loading Washing Machines
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.