Worst Machine I’ve ever Purchased
Not only does it not hot wash it doesn’t wash at all !!!
Purchased from the good guys 11 months ago everything still comes out dirty
I’ve changed washing powders and tried every setting including a washing machine cleaner
Now after reading other reviews it’s the over priced machine
Purchased in May 2020 at The Good Guys for $1,000.00.
hot wash??? Use the Allergy setting
After no hot wash from this machine, and many, many calls to F&P and 4 attempted repairs to get a hot wash over 6 months (no it was not the water pressure!!!)... new valves, new control board ... Finally, someone at the tech dept told my repair man these machines only have one way to give a hot wash.
Use the Allergy setting. Yep, that's the fix! And it does work, I can now get a fairly hot wash... sort of half way between hot and warm. This is the only choice. The manual says every cycle can give a choice of cold, warm or hot ... it's a lie. O...
Worst customer service - don't buy from F & P
This machine is only four years old, it gets used maximum once a week. Cost $1K and the suspension rods are shot. It will take a month before this part is even available to fix it. I have read a number of reviews and spoken to two accredited service / repair businesses that say this is a really common issue with F + P machines and that they all seem to break within the first 2 – 4 years.
Now come to their customer service, I have been trying for two days to get through to someone to talk to, been in a cycle of being on hold for over an hour t...o be told I need to speak to customer relations, then go on hold again to be told it is a customer service issue. An automated voice says there is a wait of one hour and then asks to confirm your number for a call back, then either cuts you off before you can confirm or the call backs have come at 6pm or 7am, hours past the one hour wait time. The last customer service person told me the system was messy and far from ideal. Never a truer statement made. I would recommend not buying any Fisher and Paykel product, should anything go wrong, the customer service is shocking. I was a fan previously. But in the last four years I have had brand new dryer, now washer both need repairs and these ridiculous wait times to talk to anyone each time. Fisher and Paykel have gone downhill, don’t waste your money.
Purchased in April 2017 at Harvey Norman for $989.00.
Terrible experience with this washing machine
I purchased this machine last year after our very old one finally broke down after years of very reliable service - sadly it was too expensive to fix. I thought this machine would be equally good but unfortunately it wasn't! As other reviewers have noted, you can't do a hot wash - not ideal especially during a pandemic unless you use the Allergy cycle. If you pause to put a forgotten item in the machine restarts from the beginning of the cycle including with water. Even if it HOT is selected the machine tops up with COLD water on all cycles if ...you pause and restart. The rinse is poor and clothes do not appear to be clean. The machine is hopeless at stain removal which I have NEVER had problems with previous washing machines. White stuff is not white. I resorted to trying out different brands of washing detergent and there is no change. It is really, really loud as well. I'm also pretty sure that it has torn my sheets. And you definitely can't wash doonas. Waste of money. UPDATE: My machine proceeded to get louder until it became unusable. A tech attended who replaced the faulty part and that was fine for a short while. It then became really loud again. The machine is now being returned and I have bought a different brand. To give credit to both Home Clearance and Fisher & Paykel they have endeavoured to fix the machine promptly and when this appeared not possible have offered me an acceptable alternative which I am happy with.
Purchased in August 2020 at Home Clearance.
Worst washing machine of all time
I purchased this washing machine in 2017 and have had no end of problems. The hot water wash function has never worked - I've always had to add hot water manually if I want to do a hot wash. The rinse has always been inadequate, and detergent streaks are left on the clothes if I don't do a second rinse, which is a waste of water. I have filled the washing machine to capacity, and yet when I start the machine it will keep filling, then start to empty, only to re-fill again?? If the machine is paused, even just to lift the lid to add one more ...item, it re-starts the whole cycle all over again. If I select the lowest water level, it will still fill to the top, even if there are only a couple of small items in the bowl - this is not a smart washing machine. It's an idiot washing machine. Today it no longer drains, and I have checked all through the manual to find out how to trouble shoot, and there is nothing. What? Really F&P - you cannot tell us how to check hoses, or the filter. Well this washing machine is going to the tip tomorrow, even though its only 3 years old. I simply cannot be bothered with it anymore, and I will never ever buy Fisher and Paykel ever again. Total waste of money, and huge waste of water. My advice - do not buy Fisher and Paykel washing machines unless you have lots of money to pay for repairs, and can stand the cost of a new machine in under 5 years.
Purchased in February 2017 at RetraVision for $1,080.00.
Worst Washing Machine I Have Ever Owned
My machine is less than 2 years old and in the past 3 months I have had to have a service technician out 3 times. Not impressed at all. The technician guys are lovely but it is out of their control what can be done.
The reason I purchased a new machine was my older machine of 15 years was beyond repair.
I don't believe anyone who buys a new product should have to waste 15 hours waiting around for a repairer, who then has to order the part which takes forever to arrive to then wait for Fisher and Paykel to fit you in when it suits them. Then I...
Purchased in November 2018 at The Good Guys for $956.95.
This is the terrible machine that I had.
Cannot do hot wash, every times you press the PAUSE Button it will start all over again, clothes smell washing powder really bad because when it does the rinse cycle it does not do a very good rinse.
FISHER & PAYKEL never good as it used to be. Before you decide to buy Fisher&Paykel washing machine you need to consider twice. There were people complain on FairGo TV show about Fisher&Paykel washing machine.
Disappointed with this product
Not buying another one of these “new” model Fisher and Paykel Washers, It locks during the rinse cycle, the hot water hose busted, the lid and inside seal has rusted, Why Fisher and Paykel? Why?
5 years with this machine and it does that...
You will be very disappointed with it
Purchased in May 2016 at The Good Guys for $965.00.
- WashSmart WA1068G1 (10kg)
I’ve had this machine for 3 months it’s doesn’t wash clothes properly and it’s regularly going out of balance when washing sheets I have to untwisted the sheets so it may spin properly
Purchased in July 2020 at Harvey Norman for $1,499.00.
5 years old and wings on agitator are breaking. Often doesn`t pump hot water in. Sometimes gets stuck in the cycle.
Machine does wash clean. Load size is good. On the Quick Wash I would prefer the wash time to be longer. I only use Regular and Quick Cycles. Hot water only sometimes comes out, when on warm wash. Agitator wings are breaking off, and it is only 5 1/2years old. Sometimes not often, it gets stuck on wash and I have to come along and move it to the next part of the cycle by pressing.
Purchased in January 2015 at The Good Guys for $910.00.
I bought it second hand for cheap and I still feel ripped off. Stops every 2 seconds and says out of Bal (out of balance) I’ve moved it 1000 times and tried every possible way and yet the same thing. Want it gone.
Purchased in February 2020 for $230.00.
Had this machine for about 6 yrs replaced balance rods recently which fixed the balance issue but am on my 3rd agitator due to fin broken again obviously a fault and these are not cheap, seems to happen every 2 yrs or so, does wash clean and big bowl but agitator should stand up to the fact that it is a large 10kg machine would stay clear of Fisher & paykel I wont buy another 1
Regret buying it.
No lint filter. Restarts from beginning if you stop it mid washing, no option to continue after pause. Agitator broke off after 12 months of regular loads washing. Wash cycle interrupted due to malfunctioned suspension rods after 4yrs. Increased noise during spin cycle.
Purchased in April 2015 at Harvey Norman.
Balancing issues & loud banging (drum)
After 5 years with no issue, this machine starting to make a loud banging noise and then error 'Out of Balance'.
It sometimes didn't error but where it had 10 minutes to finish it would jump back to the previous cycle and have 20 minutes remaining. This sometimes went on for 2 or 3 times.
After googling the problem and speaking to a technician, it ended up being the balancing rods. I was quoted $380 from the technician to get these replaced. There is 4 of them, one in each corner.
This was way too much in my opinion and was considering buyi...ng a new washer, however reading the reviews it seems every washer has its own problems. I didn't get it fixed and left it for a while (6 months), as it sometimes worked okay and other times it would stop. So in the end it got annoying and I decided to fix it myself.
Purchased in January 2014 at Harvey Norman for $1,100.00.
What a load of rubbish
The first half a dozen times the machine was fine, doing general medium size loads of clothing it was great. Then tried to put a towel load on, 4 bath sheet size and it kick a hissy fit. In the end had to pull two out and put through my 5kg twin tub. What a waste of money this machine was $899. Have put up with dirty cloths, stop, starting, out of balance, not filling, emptying mid cycle for 7 years now and had enough. What a piece of junk. My 5kg $300 twin tub works better..
Purchased in January 2011 at chandler for $899.00.
Questions & Answers
Error message is " out of balance" every cycle but clothes are distributed evenly
I have this machine. It continually goes out of balance. I have tried everything I can find on the net. The first thing I did was buy new suspension rods and fit them. Seemed to work ok for a few days, then out of balance again every second or third load. I've made sure the machine is completely level using a level. I've run the initial installation procedure / program on the machine. Nothing works. Is there anything else I can try??
The funny thing is it can say out of balance, I can then remove everything from the machine so it's completely empty, then hit go again, and it still says out of balance. Often I have to unplug it from the wall, leave it 30 mins then plug it back in and sometimes it will suddenly work and spin the clothes perfectly. That happens without touching anything inside the machine. So the load was obviously never really "out of balance". Is there anything else I can try. I like the machine otherwise, but this "out of balance" issues is slowly making it unusable.
Edit - I've just check my email and it turns out I bought the new suspension rods at the end of July. The machine worked well for a month, before now going out of balance again all the time. This out of balance started again in early September. Surely it can't be that the new suspension rods only lasted a month?
Sorry I cannot help with this problem, I have been lucky enough not to experience this.
I suggest you contact Fisher & Paykel and have their technician help you.
Hi Don, we can move the load in ours three or four times and still it beeps. We have set the level a number of times. Monica I will do what Jackie suggests and contact Fisher Paykel
Get an answer from our members and Fisher & Paykel representatives
|Category||Top Loading Washing Machines|
|Household Size||5+ people|
|Features||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)|
|Energy Rating||4 star(s)|
|Water Rating||3.5 star(s)|
|Drum Material||Stainless Steel|
|Dimensions||1060-1090 x 685 x 700 mm|
|Max Spin Speed||1,100 rpm|
|Number of Spin Speeds||3|
|Number of Wash Cycles||6|
|Open Lid Height||1,420 mm|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- MPN: 35904826 and WA1068G1
- GTIN13: 9415112932070
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