When it works and holds the water it is great
I have had no end of trouble with this model, I have had other washing machines of the same brand which have been perfect but this one is one I can't recommend. Constantly giving the code full regardless of the water setting. It will then empty and you need to refill again.
Purchased in January 2019.
Don’t make them like they use to….
Purchased in 2017 after my second smart drive went after ten years… loved the smart drive product. Now after only 4 years suspension has failed and not worth fixing. Very disappointed have gone off fisher and paykel will try a Bosch front loader instead.
Purchased in April 2017.
hot wash??? Use the Allergy setting
After no hot wash from this machine, and many, many calls to F&P and 4 attempted repairs to get a hot wash over 6 months (no it was not the water pressure!!!)... new valves, new control board ... Finally, someone at the tech dept told my repair man these machines only have one way to give a hot wash.
Use the Allergy setting. Yep, that's the fix! And it does work, I can now get a fairly hot wash... sort of half way between hot and warm. This is the only choice. The manual says every cycle can give a choice of cold, warm or hot ... it's a lie. O...
So disappointed F&P
I have been a F&P fan for a long time. My freezer is 23years old, fridge 18years old and previous washing machine 16years (only got rid of it due to needing to replace the electrical panel for $300. It never missed a beat, even doing cloth nappies for 2 babies). It was a no brainer to select this machine. Unfortunately, this purchase has been a big mistake. It does not rinse properly leaving detergent on clothes. You can't add something without it going back to the start. I bought the larger capacity machine to wash doonas but it leaves l...int all over them. I do think it is an energy and water efficient top loader. After 2 years we replaced the solinoid, had water leaking, after 3 years I had to replace the agitator (something I never had to do in 16years with my old machine). Then the loud banging, machine jumping around started. We were constantly having to rebalance. This got worse until it would no longer spin and I was hanging very wet clothes on the line. After some research, we discovered we needed to replace the balancing rods. Just about to order some new ones and the machine now won't start. We have decided to purchase a different brand rather than throw more money at this machine. I'm so disappointed in this F&P product. I will definitely think twice before buying any more of their products in future.
Disappointed with this product
Not buying another one of these “new” model Fisher and Paykel Washers, It locks during the rinse cycle, the hot water hose busted, the lid and inside seal has rusted, Why Fisher and Paykel? Why?
5 years with this machine and it does that...
You will be very disappointed with it
Purchased in May 2016 at The Good Guys for $965.00.
5 years old and wings on agitator are breaking. Often doesn`t pump hot water in. Sometimes gets stuck in the cycle.
Machine does wash clean. Load size is good. On the Quick Wash I would prefer the wash time to be longer. I only use Regular and Quick Cycles. Hot water only sometimes comes out, when on warm wash. Agitator wings are breaking off, and it is only 5 1/2years old. Sometimes not often, it gets stuck on wash and I have to come along and move it to the next part of the cycle by pressing.
Purchased in January 2015 at The Good Guys for $910.00.
The first Fisher & Paykel I had was a great machine and lasted just over 10 years with regular use. When it finally packed a sad I replaced it with the same size but upgraded model. It never washed a good as the original and a year after warranty the cold water solenoid decided to retire. The replacement solenoid was not cheap. A year later, the circuit board that controls the water level decided that it would make my life uncomfortable by causing the machine to overflow which required bucketing out water sot the machine would start again. Now ...i have to set the water to the lowest level (even though the machine fills to the top on this setting) to allow the machine to operate. The replacement circuit board cost over $300.00 dollars and had to be fitted by an authorized installer otherwise there would be no warranty on the part. 90 day warranty if installed by authorized installer. When this machine dies I will purchase a brand that is not Chinese owned.
Purchased in May 2012 at The Good Guys.
F & P Quality gone downhill in a big way
Owned a GW609 Top Loader for a decade and half having little problems with it apart from replacing the solenoids for the water. So we upgraded to another F&P model going on past experience.
A month after it was bought we had to warranty guys out. Wouldn't soak in soak mode, just empty after a few minutes then into the rinse mode. When used in normal wash modes would randomly jump between cycles. Repairmen changed the motor controller & all was good for 8 months, same problem second time occurring. Got the guys back out changed again. Settled d...own for a bit then after warranty was out started again but the wash mode was ok so we just avoided the soak modes. Had similar off & on problems for 4 years after that our older washer covered till the gremlins cleared and numerous repairmen not being able to find the problem. Then over Christmas again gone, now won't even wash, can't regulate water level. Thought a 5 year old wash maybe a new motor controller module would do the trick, well seems F & P don't stock anymore. Even second hand parts are non existent online for this model which makes me think the model has a problem with it motor controller that is Thai built now. I now have a very expensive boat anchor that I will probably start wrecking for parts to at least recoup some of the purchase cost. Meanwhile the 20 year old model of the same brand still powers on with having to replace the bearings last week. I will say when the above reviewed washer did work it did a very good job. Downside was the woeful reliability.
Purchased in January 2015 at The Good Guys for $1,050.00.
Had this machine for about 6 yrs replaced balance rods recently which fixed the balance issue but am on my 3rd agitator due to fin broken again obviously a fault and these are not cheap, seems to happen every 2 yrs or so, does wash clean and big bowl but agitator should stand up to the fact that it is a large 10kg machine would stay clear of Fisher & paykel I wont buy another 1
Balancing issues & loud banging (drum)
After 5 years with no issue, this machine starting to make a loud banging noise and then error 'Out of Balance'.
It sometimes didn't error but where it had 10 minutes to finish it would jump back to the previous cycle and have 20 minutes remaining. This sometimes went on for 2 or 3 times.
After googling the problem and speaking to a technician, it ended up being the balancing rods. I was quoted $380 from the technician to get these replaced. There is 4 of them, one in each corner.
This was way too much in my opinion and was considering buyi...ng a new washer, however reading the reviews it seems every washer has its own problems. I didn't get it fixed and left it for a while (6 months), as it sometimes worked okay and other times it would stop. So in the end it got annoying and I decided to fix it myself.
Purchased in January 2014 at Harvey Norman for $1,100.00.
Agitator falling to bits
Fisher and Pykel were the brand of choice, but by this forum you can see that they ain't the machine they used to be. My machine is getting noisier and nosier as it clunks as it changes direction and now the agitator fins are breaking off down the bottom @ 2.5 years old. I have had simpson machine for 20 years and never had a thing fall off the agitator? I don't think the money buys quality any more. My neighbors same machine did a main board in 2 years and another friend same machine the suspension rods that keep the machine in balance in jus...t under 3 years. This whole thing of spending big dollars for inferior products is not sustainable for the average income earner. The build quality is buyer beware that's for sure. Its sad that viability of business is this era is the quality of the parts based a good name or now, was a good name. Spending a $1000 for three years turn around is not a sign of a good product. Its a shame really and then they want us to come back for return business?
Purchased in August 2016 at The Good Guys for $1,000.00.
I liked it. I’m sure all you other folks will too!
I liked this, it was better than what I had before. Cleans well plus being a tradie it helps when something does it’s job so I would recommend it to anyone
Purchased in August 2018 for $600.00.
Ok machine when it works, but so many problems with it!
Bought this machine a couple of months ago and have had issues ever since.
It gets about 10 minutes into the wash cycle, and will then continually beep until you press pause, and start again.
It seems as though the "lid lock" mechanism is faulty. However, sometimes it will do the complete wash cycle and other times it won't.
We have contacted Fisher & Paykel, and they have said we will need to organise to fix this ourselves.
Another downside is that there is no lint filter.
When it actually works the wash isn't too bad. It's a shame it's been so faulty.
Four Star? What for?
Purchased as it was a 4 star machine. What a joke. Does not wash well and regardless of how it is programmed it changes the program to barely any water. There is really no point in washing clothes to clean them in this machine. Washing becomes ridiculously tangled and misshaped in machine and it is easily off balanced. Worst machine I have used in 40 years of using washing machines!
No fluff filter!
i love that it has a big choice of cycles to choose from but it has no filter to catch the fluff so it ends up stuck to your clothes! I followed the instructions as to turning garments inside out if they are lint collectors but to no avail, still gets fluff on them!
Questions & Answers
Error message is " out of balance" every cycle but clothes are distributed evenly
I have this machine. It continually goes out of balance. I have tried everything I can find on the net. The first thing I did was buy new suspension rods and fit them. Seemed to work ok for a few days, then out of balance again every second or third load. I've made sure the machine is completely level using a level. I've run the initial installation procedure / program on the machine. Nothing works. Is there anything else I can try??
The funny thing is it can say out of balance, I can then remove everything from the machine so it's completely empty, then hit go again, and it still says out of balance. Often I have to unplug it from the wall, leave it 30 mins then plug it back in and sometimes it will suddenly work and spin the clothes perfectly. That happens without touching anything inside the machine. So the load was obviously never really "out of balance". Is there anything else I can try. I like the machine otherwise, but this "out of balance" issues is slowly making it unusable.
Edit - I've just check my email and it turns out I bought the new suspension rods at the end of July. The machine worked well for a month, before now going out of balance again all the time. This out of balance started again in early September. Surely it can't be that the new suspension rods only lasted a month?
Sorry I cannot help with this problem, I have been lucky enough not to experience this.
I suggest you contact Fisher & Paykel and have their technician help you.
Hi Don, we can move the load in ours three or four times and still it beeps. We have set the level a number of times. Monica I will do what Jackie suggests and contact Fisher Paykel
Get an answer from our members and Fisher & Paykel representatives
|Category||Top Loading Washing Machines|
|Household Size||5+ people|
|Features||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)|
|Energy Rating||4 star(s)|
|Water Rating||3.5 star(s)|
|Drum Material||Stainless Steel|
|Dimensions||1060-1090 x 685 x 700 mm|
|Max Spin Speed||1,100 rpm|
|Number of Spin Speeds||3|
|Number of Wash Cycles||6|
|Open Lid Height||1,420 mm|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- MPN: 35904826 and WA1068G1
- GTIN13: 9415112932070
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