Good product - but trying to contact someone from F&P is terrible
Purchased the F&P front-loader washing machine a few weeks back. All good but trying to register the machine for warranty is a nightmare! Their online approach is "unavailable due to planned maintenance work" This has been unavailable for 3 weeks so far. Live chat comes up and when you click on it, there is no one there? I tried to call and the message says "we unable to answer your call due to system issues". But if you choose to hold a representative will be with you in 20 minutes!! Come on Fisher & Paykel, you must be able to do better than that?
Purchased in June 2020.
Spin cycle never resolves, F&P don't care
I am so annoyed with this machine. It actually cleans really well, and has great cycle options. However, it has a major flaw. The spin cycle gets stuck at various intervals, but particularly on 8 minutes. It will not complete, or get to sufficient speed to drain the load. It can stay at 8 minutes for 20 minutes or more. My whole cycle can take 45 minutes or longer than the estimated time. Many times my 1hr10m cycle took 3 hours. My P1 model did it, so (after a long, tiring dispute) I got it replaced, and my P2 model is doing exactly the same th...ing! I was so disappointed with F&P service. The first time I complained they told me that if it didn't perform the fault when they came to visit, I'd be charged the full service fee (despite that I had photos and diary of cycle times). Then they told me that if it took longer than the displayed time, that is was an 'acceptable variance'. Yeah! After a full week of work, putting the washing on at 7am to hang it out and go out for the day, to wait until 10am. Not acceptable! When the technician came he told me my loads were either too heavy, or too light. Eventually he admitted and could see the problem, but made me feel very mistrusted in the process. Today, I have a generous half load, quite 'normal' and I'm sitting here waiting for my machine. Here's the SNEAKY part: the technician told me he would write a report saying the fault could not be repaired and send it to product care (as it was out of warranty). Weeks went by and I called product care, and they had not received the report. I called F&P who said, 'there's no report here and we'll have to send another technician to confirm the fault again, as too much time has lapsed, and you may have to pay for that visit'. I called product care again, and they offered to call F&P. And MAGICALLY, they found the report instantly and sent it through. I have no respect for those kind of tactics, and did not think F&P were that kind of company. Now I have the same problem with my new machcine, and get to waste all my time and energy dealing with F&P again!
Purchased in August 2018.
Faulty design - poor electronics
When it works this washing machine washes great. I'm now on my third service call and it's all the electronics which are failing. Please don't bother with F&P service as they aren't worried about helping you. Should have stuck with my ugly old Euromaid 8kg washing machine which didn't miss a beat.
Questions & Answers
All of a sudden my washing machine has started making sounds like a train or truck coming through the house when spinning. It is level.
Mine did this too! After a week of owning it though. If it’s still under warranty call f&p and ask for a service person to come and see it. I got mine replaced with a new machine!
I have a wh8060p2 washing machine it was working fine and then it started coming up with error no tap I’ve checked everything the book says the only thing I can find not quite right is the water flow rate 5 1/2 Ltrs per minute not 6 Ltrs per minute is going stop the machine and only in the rinse mode any ideas
Get an answer from our members and Fisher & Paykel representatives
|Category||Front Loading Washing Machines|
|Household Size||3-4 people|
|Features||Auto Balancing and Reload/Add Wash|
|Energy Rating||4 star(s)|
|Water Rating||4.5 star(s)|
|Dimensions||850 x 600 x 645 mm|
|Motor Type||Direct Drive (Inverter)|
|Max Spin Speed||1,400 rpm|
|Maximum Noise Level||58 db|
|Number of Wash Cycles||13|
|Country of Manufacture||China|
|Manufacturer Warranty||2 year(s)|
- GTIN13: 9415112932292
- MPN: WH8060P2
Other Front Loading Washing Machines
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.