56 questions from our users
Just had installed last week, will not heat water just makes a buzzing sound then clicks, makes buzzing sound again then EAP NO error. This machine specifically states it heats the water once it recongnises no hot water tap is connected. Have done all troubleshooting as per FnP book and reset machine. As you can imagine the wife is NOT HAPPY JAN! any ideas what could be causing this error?
When water is 1st going into the Machine, we have the pipes thumping, which is normal coming from water tank, but what is annoying the water valve in washing machine, every time the drum stops & starts, it thumps seperate to water hammer. Is this normal? Also spin on 1400 doesn't seem to dry clothes as well as old Miele. Have had to respin.
Why are these washers being discounted May 2020?
We just purchased the 12kg front loader.... worst decision ever... it doesnt spin dry your clothes very well so you have to put it through extra 24 minutes of spin cycle.... and it shakes like almighty.... its perfectly level.... about it being quiet..... when it spins it near on walks off by itself...... wish I bought a top loader....
Maybe you should seek professional assistance with this N Lim, as it doesn't sound right. I did buy the WH8560P2, it arrived 2 days ago and I did 4 loads of washing yesterday using various wash cycles. I was extremely happy with the wash, spin and quietness of the washer. Have found nothing bad yet.
Can anyone please advise whether they’ve had a problem with their machine not filling with water above 30 degrees at start up? Pipes and water inlet work fine and have been checked for any damage, flow and blockages.
F&P will assist, at a cost. Any advise will be greatly appreciated.
Why is F&P product support so lousy?
After calling support regarding a leak from the WH8560P2, I waited for 75 minutes before giving up. I then found their live chat, and the person on that had no support strategy other than to schedule a service call.
Other whitewoods manufacturers, eg Bosch, can provide technical suggestions for things that can be tried.
Can you soak in this machine? It looks like it doesn’t have a soak option but are you able to pause it allowing it the soak before continuing the cycle?
Honestly I don't know. For my soiled clothes what works for me is add with your detergent a scoop of gold nappie san. It works for me. I still use cold water.
Thanks. So does this machine have a pause on it?
I am also trying to find the answer to this! Have contacted F&P but their answer is just stating the obvious- that there isnt a soak function, but thats not even my question! Has anyone used the pause button to effectively soak the clothes?
I had trouble with the water not draining (error 37) and I cleaned the filter but no success. I removed the pump but I forgot to photograph the wiring. One is a single wire and the other has 2 wires. Where does each wire go, L or A?
Beautiful quiet machine! We have quite a few Fisher & Paykel appliances in our house and we recommend any of your products to our friends. Kindest Regards, Kevin.
Have had my Washsmart for 3 weeks. Worked perfectly fine until yesterday when it had an error code that there is no water getting to the machine. There is. I decided to put it on a short cycle and it worked perfectly, but now I am using the longer cycle the code keeps appearing. Any suggestions?
is there a way to make the end of cycle buzzer louder ?? our previous machine (Miele) was great you could hear it in the house as our laundry is in the garage but this one is so quiet i find myself having to physically check every 5 min and its killing my ocd lol.
Use your microwave timer
Must have done something to the machine when started last time. I can't select any shorter cycle with the knob. A message 'KEY LOC' comes up and I can't change the settings. It is permanently on 2 hour cycle!.
Anyone know how to fix this? Can't see anything in manual
You could try this...
To turn Keylock mode ON or OFF:
Touch and hold the KEYLOCK button for 2 seconds.
When activated, the light above the KEYLOCK button is illuminated.
If Keylock mode is activated:
To turn your washer on, touch and hold the POWER button for 2 seconds. This will activate the control panel. Keylock mode will remain activated.
To PAUSE your washer at any time during the cycle, touch and hold the START / PAUSE button for 2 seconds, or touch the START / PAUSE button twice in quick succession.
To STOP your washer or power off at any time, touch and hold the POWER button for 2 seconds or touch the POWER button twice in quick succession.
Thank you! Seems so easy - feel a bit of a fool for not working it out, but the book didn't mention anything!
Are you all still happy with this F&P front load machine? Mine arrived with a broken latch this week & although the appliance store is happy to swap it over, I'm a bit nervous about the build-quality now and thinking I should swap it for another brand...?
Yes very happy with ours, and I've had it since Feb 2017. You should get it fixed or replaced no charge if it's arrived broken. I've had no issues with the quality or strength of the machine and I've got 3 children and do quite a few loads of washing every week. It must have had a heck of a knock to break the latch....especially while it was packaged in the box. I'd ask for a new one in case it's been dropped in transit. There could be more damage to it you're not aware of.
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