OUTSTANDING CUSTOMER SERVICE
I purchased an Adrenalin rash shirt, hoodie and beanie for my sons upcoming Sea kayaking camp. The products are top quality, at a very competitive price and will be perfect for an Autumn paddle around Morton bay. The team from Fishing Tackle Shop were amazing and bent over backwards to get my order to me swiftly even though I stupidly left ordering until the last minute. I am so appreciative and wouldn’t hesitate revisiting this store for my future outdoor adventure purchases.
Poor Service Delivery
Delivery of the item was prompt (3 days from purchase online), only the driver failed to knock or ring the door bell. My wife and I were home, no knock for the delivery, instead we received a card saying "sorry we missed you please collect your item from the pick up centre". I rang literally 5 minutes after recieving the email notification and was told the item would now be an extra 5-6 days for them to bring the item from the collection centre to my home! Really disappointing! Suggest you guys looks at who delivers your products as this is not good enough.
brilliant service couldn;t ask for much more
ordered a fishing reel from these guys and receive it in under a week this is before x mas great service
Misleading delivery timeframes on website
Website claims ‘most’ orders received in 1-6 business days. 12 business days later and still waiting... Unlikely to receive my order before my fishing trip to Exmouth. Company response unhelpful and unapologetic.
Excellent Service, Fast Delivery
Bought a KTI Beacon which a lot of retailers don't have in stock. Well priced, easy checkout, good payment options, fast delivery and excellent product tracking. Will shop with Fishing Tackle Shop again.
Super slow delivery
Took 3 days to process order then an ETA of 11 days to get to WA. Super slow. An email from them stated it was Australia post and not them.
Received wrong order.
Very disappointed with online service! I Ordered 4 items online and when i received them 2 were incorrect and not what I had ordered. I emailed the site twice explaining what had happened and received no reply both times. Not good enough!
Amazing customer Service & Fast Shipping
Wow! What a great store!! I couldnt get to bcf to get my boyfriend a present so I thought I would try these guys and I am so happy I did! I purchased 15 different kinds of lures, all the correct lures came, not damaged and I received them the next day interstate!! I will definitely be jumping online again, much easier! Thanks guys!
Good store to deal with.
I recently needed to return a product that was not suitable for me & found the store to be very obliging & extremely prompt.
Timeframe for delivery is ridiculous
Ordered on 9 Sept. Product not dispatched until 12 Sept. I followed up with an email on 17 Sept. Received a reply promptly and then a forwarded email from Fastway couriers saying product should arrive by 26 Sept, So time to be delivered to a capital city (Perth) in Australia looks like being 17 days! I the replied with examples of other online purchases which have arrived in 2-4 days. I wasn't expecting this delivery for maybe a week but 17 days is ridiculous, starting with 3 days to ship a small order. There are other better alternatives.
used to be good
this place used to be ok i ordered a lot of things from them and it came in one or two days now days do not waste your time i placed an order on the 25.01.18 just a pair of sunglasses which were in stock i received a email confirmation of the order a few days went past with no more emails so i called them and i got some young bloke who said "ahh yeah we did get some sunnys in i dunno give it a week or call back tomora"
its now been 7 days i have not received a tracking number a eta or anything will not be going here again.
Product came broken
First they got my address incorrect and the shipment was sent back (can't blame them 100% for this as Australia Post was involved). However, when my son opened up the fishing rod and tackle box, the tackle box's clasp was already broken and the hinge at the back only had one metal rod, when there were supposed to be two, so it also fell apart immediately. While the rod was solid (and from a reputable manufacturer), the tackle box was very low quality.
Fastest Delivery Yet!
I'm so surprised by the reviews regarding slow delivery - as I've just ordered a scooter from this shop and had it with 3 days!!! So quick and seamless. Much appreciated FTS!!
- Fishing Tackle Shop
On their website they state:
"Most of our products our are in stock"
"Most of our orders are dispatched within 24 business hours"
"Most orders are delivered in 1-6 business days"
I ordered a fishing rod from them hoping to get it in time for a fishing trip I had in 10 days time. Immediately the order status was "Awaiting Shipment". Their inventory system can obviously track what products they have in stock, but they choose not to display what products are not in stock and just claim "Most of our products our are in stock" so they can ta...ke your money and then put in a order with their suppliers. If I had know this I would have ordered with someone else who did have it in stock so I could actually get it in time for my trip. I think this is deliberately deceitful. After waiting over a week while the order status remained "Awaiting Shipment", I called the phone number to ask what was going on. The person on the other end answered from the bricks'n'mortar store and told me that customer support for online orders had to be requested by email (why even list the number on the website then?!?). I did so and of course I never got a reply. A few days later the status of my order changed to "shipped" and several days after that I actually got my order - after I had returned from my trip. None of those "most" claims are true.
Based in australia but a 22 day delivery time
I wouldnt shop here if you need you gear in a reliable time frame or if getting a present for some one. Really slow delivery, incorrect tracking numbers and no response phone or email to enquiries on the order.
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