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Do not even think about buying!!!
Please read before even buying any products from Fitbit
This review is bit long, but please take time! Buying their products is not worth it!!
I bought my iconic last Jan 2019, I loved it at first, I used it everyday and had no problems with it. After couple of months, my watch just stopped suddenly and does not charge, so I contacted customer service and since it was under the 1 year warranty they offered to replace the face of my watch (not including the cord and bands). All is well after that, but I thought the watch in general will last ...for at least another couple of years, but I didn't! Last month, my replaced watch stopped syncing, so I checked the app but it was unresponsive, I thought it was my phone so I checked, but it was their app that has a problem! Found some bad reviews to the so-called updated app! I tried contacting them again and I said that it is not syncing, so they told me to try "Reset factory setting" my watch. And next thing, my watch is not working anymore not even charging or anything!! They told me to wait 2hrs for charging and it'll turn on! But none! I complained again next day, and they said "Sorry but you are no longer in the warranty, blah blah blah, here's 30% discount code for you to use it purchase your next item".
Purchased in January 2019.
Great features but battery life lets it down
My Fitbit Ionic from brand new has only had a battery life of 2 days. I guess if you don’t use it to record exercise it would have a longer life but that wouldn’t make sense. The watch is just over a year old and won’t wake up! I have read the help pages and it’s not the first time it’s happened. Most annoying feature and means it’s time to buy a Garmin!! Bye bye fit bit.
Purchased in February 2020 for $250.00.
Great watch that has a big defect
My second Fitbit Iconic has now failed. The first one lasted 14 months before it stopped charging. Fitbit replaced it for free even though it was out of warranty. 18 months later trying all the same recommended fixes the replacement has suffered the same fate -won’t charge
Purchased for $300.00.
After the 3rd replacement I went to Garmin
I purchased the watch in 2018 and absolutely loved it. The setup took a while but once I got it going, it became a part of my daily routine. I could view all my sleep stats, calories, health stas. Amazing! Until one day the display stopped working. I contacted fitbit and they went through the trouble shooting tips. None worked, so they sent me a replacement. Great! About 9 months later the same thing happened but it overheated. Again, contacted fitbit and did the usual trouble shooting tips. Didn't work so I was sent a replacement that did...n't work, so they sent me another. Now just off 12 months, my fitbit screen become unresponsive. I contacted fitbit and I did a factory reset as instructed. An hour after, the fitbit it totally dead. After a week of back and forth, I've changed to Garmin vivoactive. I love fitbit and paid for the premium services, unfortunately their products weren't worth the money for the headache and time wasted.
Purchased in February 2018 at The Good Guys for $399.00.
Great for all active people
This watch has worked well for the past year or so. I have had issues with other models that stopped working in this amount of time, however, this one has worked well since purchase. It is a great addition when running (tracks heart rate, steps, pace etc.), but can also be used for numerous other sports. It also tracks sleep fairly accurately, which I have also found useful. The only two downsides I have found are the band (had to be replaced after about 9 months) and the power cord - replaced recently. It connects well to my Samsung phone, however, I have had to reset it on two occasions. Overall, I would recommend this device to anyone considering a good all-rounder mid-level fitness watch.
Purchased in February 2019 at JB Hi-Fi Online Store for $202.99.
Waste of Money
Purchased the Fitbit Ionic from ebay as a new product (found out it was from an on-line pawnbroker!). After only 10 weeks, screen functions became uncontrollable. Go on ebay and see how many replacement displays are on offer. Would not recommend this product.
Purchased in May 2020 at eBay for $239.00.
Love the watch but sadly they have real quality issues!
My first Fitbit Ionic vastest under a year and post swimming exercise wouldn't turn on again. Changed over under warranty (not fun but ok) and again less than a year later it doesn't charge again. Looks like the contacts at the back eroded and, despite cleaning, can't get it to charge again. It's not a top end watch in terms of costs but for ~$400 I still expect more. Waste of money.
Purchased in September 2018 for $400.00.
Great features but doesn’t synch reliably
I run IOS version of the App, and have had to reload app at least 6 times in 7 months and battle to synch at least weekly.
Features stack up well against opposition but useless if it can’t synch reliably.
Purchased in December 2019 at Retailer.
This product lasted 3and a half months.
This product lasted 3and a half months. They replaced today. First fitbit and maybe the last. For a sports watch that cost so much I find apps poor and after market app synchronise poor. Battery life is 3-4 days so not to bad.
Purchased in March 2020 at Fremantle for $359.00.
Bad quality, short lifespan
Purchased my first Ionic on Dec 2017. After one 18 months it stopped working! Since it was still covered by the warranty they replaced it with a new device which lasted for just 10 months. After that time the battery was not charging anymore and the device was not covered anymore by the warranty. They just offered 25% discount for a purchase of a new product... no thanks!
Purchased in December 2017 for $350.00.
Good for my husband
Track everything (heart beat, calories, sleep time,) and good battery life he only charge once a week, we love it, he is controlling gaining weight with Fitbit iconic, we don’t regret bout it
Purchased in May 2020 at Amazon for $300.00.
Problematic at best
Changing WiFi or phone or laptop means you play around for days trying to get it to sync again. It will randomly sync with no rhyme or reason as to why. Would be fine if you don't change time zones/areas/phone at all. Do not buy if travelling. Doing any form of exercise where you bend your wrist means your wrist touches the buttons, often pausing activities. Would not recommend.
Purchased in December 2017 at JB Hifi Home for $400.00.
Decent smart fitness watch
I have been using my Fitbit Ionic Smart Fitness Watch for several months. The things I like the most about this watch are the size and the clearness of the LCD screen, the fitness tracker, fitbit app and the music storage. Many smart watches are quite thick and bulky but the Ionic Smart watch is not bad for my wrist and the big screen makes it a lot easier for me to read even though in the sunlight. The fitness tracker which is functional and useful. It records the data of my exercise routine and monitors my heart rate. One of the motivations t...o keep up my exercise is having the fitbit app. My family, friends and I challenge each other sometimes. It is fun. Working out and listening to music at the same time is enjoyable. By pairing my bluetooth headphone with my watch, I transferred about 50 songs onto my watch. Actually, over 200 songs can be stored if other users have so many songs to listen to. There is one thing that I do not feel comfortable wearing this watch for too long during a hot day. The rubber watch band makes my wrist quite sweaty and a little bit itchy. However, I am happy with my smart watch overall.
Purchased in August 2019 at Amazon for $199.00.
Expect a limited life
Have just purchased an Apple Watch after going through two ionics in 18 mths
Cheap gimmicky device
Zero service capability and zero spare parts for this product
Best I was offered was 25% off the price of a new one
Fitbit does not have a service centre or agents or don’t carry spare parts
They have already been prosecuted by ACCC
Don’t waste your money on such crap products
Purchased in January 2020 at JB Hifi Home for $399.00.
Dies quick. Once completely flat it’s gone for good. Well mine is!
In terms of tracking steps, and gps history and syncing - works like a charm.
Nothing compared to the Garmin vivoActive 4 (not 4s) which I decided to replace the Fitbit for.
My Fitbit Ionic went flat quite fast. It charges fine when it still has life left in it.
But it died so quick that when I tried to charge it while it was dead flat, it didn’t charge. No life at all. Won’t even turn on.
So, refunded. Got the Garmin.
Purchased in May 2020 at JB Hi-Fi for $329.00.
Questions & Answers
MY Ionic just got a white line across it, and the numbers disappeared it has not charged did the two button, thing not even getting battery indicator. It was working fine before that and the white line appeared now its dead. Any suggestions.
Try rebooting it, instructions on the FitBit website under FAQ's
If that fails then I'd say its a warranty job.
This isnt a question, but I would like to offer a solution to those who are having trouble with syncing issues.
I was starting to recently get issues syncing, eg. "looking for device" or "device not found" and could not get sleep data for the last 2 nights.
On the phone, go to: Settings - Apps - Fitbit - Storage - Clear cache
then all of a sudden the sleep data appeared from the last 2 nights when I got back into the Fitbit App.
As a side note, I am disappointed that the phone is not smart enough to turn off the auto-on feature while sleeping. So I turned it off and never use the feature anymore. The benefit is that it now saves a significant amount of battery as it no-longer unnecessarily or accidentally turns on with each wrist movement.
It seems everyone has the same issues, has anyone successfully had a refund?
Hi Dan. Yes I have successfully had a refund last week. Please read my review. And you will find out
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|Category||Smart Watches / Fitness Trackers|
|Connectivity||4G, Bluetooth and GPS|
|Sensors||Accelerometer, Altimeter, Gyro Sensor, Heart Rate Sensor and Light Sensor|
|Internal Storage||2.5 GB|
|Battery Life||5 days|
|Manufacturer Warranty||1 year(s)|
|Colour / Finish||Black, Gold|
- GTIN13: 0816137026048
- MPN: 3709169
- GTIN12: 816137026024
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