unprofessional, rude, not worth anything!
very disappointing with what happened today in this gym.
it took 20 mins to do signing up and need to booked each hours if you meant to stay longer for workout.
I bought groupon voucher here for 2 weeks $15 for two people. seriously people I am upset but also glad I have not joining in-contract membership with this gym.
in the middle my session, the receptionist lady told me off, and not to come again until next month cause they have restriction not to allow groupon voucher to training! she interrupted me in my sessions, wasting my 20 mins in t...
Not worth your time
Went to a boxing class. Expected what I have experienced at my previous gym- clear instruction and staff that actually care about doing a good job as an instructor. Unfortunately I was hugely disappointed.
Trainer comes in late, poor and unclear instruction, mocking me when I got the combination wrong and cared more about talking to particular ladies then actually training the whole class in boxing combos. To be honest, the class lacked soul and purpose. Won’t be back. Recommend you to seek the best gym for your buck and look for a gym that cares to train people to a higher standard not apathy and tired routines. Fitzbodz, I really do hope you change your ways to service the inner west better and live up to your own rhetoric.
I agree to those customers who had bad experience in this gym fitbodz
I joined in this gym 2 years ago...I had a contract for 1 year,but unfortunately I only attended and joined the class for 4times only because I had to go overseas. I stayed there for a while and when I comeback I was lazy to do work out,and I already forgot when my contract will be finishing.i got busy at work and I forgot about it.When I checked my contract with them it was already 6 months finished but they were still taking money from my account,and they did not bother to remind me by email or SMS,so I rang them and asked how come they still...taking money from my Acct that my contract already finished,the guy who answered my call said that because I did not come over to fill up my exit form,and I said to him you should send me a tx or email to remind me that my contract is finished.and he said that it’s a policy to come and do the exit form.the point is,once you missed a payment they couldn’t sleep!!!
I had very unpleasant experience at this gym. I believe they have very bad customer service and they are dishonest in running the business.
I was a member with them a while ago and considered restarting recently. When I went there last weekend to ask about the price, I told the lady at front desk that I was a member a long time ago and consider restarting, she then told me I don’t need to pay the joining fee since I was a member and can pay $22/week. However when I actually went there and ready to pay, the other staff said he cannot do that ...and i have to pay the joining fee again. My point is, first of all, please ensure your staff had adequate training and keep consistent in answering basic questions. Secondly, it is funny that when I was considering joining, you can do EVERYTHING but when I am ready to pay, you can do NOTHING. I don’t want any one to have the same bad experience so hope this rate can help you guys avoid this ridiculous gym.
Don't be trapped joining this gym
It's true what others said how bad this gym is. The gym hires an instructor who is a psychopath, that's why she bullies people. She needs an outlet for her unhappy life and the gym can only afford to hire someone like her who can't get a job elsewhere. One day, this is going to be revealed on TV. It's just outrageous. Once the gym takes your money, it will not provide the service that it should and in fact the staff treats you worse than animal. For me , lucky I got my money back bc I complained to the authorities. I hope this gym will be shut down soon. And their nasty behaviour revealed to public and authorities.
- Verified customer
Worst gym I've ever experienced! Very rude staff!
By far the worst gym I have ever joined. Made the biggest mistake joining this gym. First off, the staff suck you in and are super nice and friendly when you enquire about joining. Once you join they don't give you the time of day! Wait time for machines can exceed 20 minutes during peak times, and staff won't help with that either. No water filters available in the gym, so you can't even refill your bottle with water, and they sell their bottled water for a ridiculous $4. No towel service either! Very smelly gym too. The reception ladies on the weekends are dry, rude and unhelpful. And good luck If you have a legitimate reason to want to get of your membership. They don't want a bar of it. Worst gym I've experienced by far!
A Gym with a difference... Excellent
I joined this gym over 15 years ago with great success. The trainers care, the classes are always updated with the latest moves. I had to move east and was forced to join one of those high profile gym. It was excellent but I really missed what Fitbodz had to offer, a home. They put in the effort and will try and include you. If like me you keep to yourself they respect that as well. In those years I have come back to this gym in-between years in London, America and Paris. I have never found a gym that still has familiar faces as well as new, they always update their programs to be on par with other gyms. I love this place, the equipment, the staff and the trainers. Thanks Fitbodz, I'm back and it's still as good.
awesome gym awesome staff
Cant praise this gym enough , i have been a member on & off now for many years due to overseas work comitments , i love this gym the atmosphere , members & staff make it a joy to train here . i personally have never seen or experienced any bully behavior by members or staff quiet the opposite actually . Its 5 stars from me , keep up the great work FITBODZ
Bullying and poor treatment towards new members
Hi, just got my 72 days membership cancelled from FITBODZ Burwood reason: didn't put up a bully member/ told it was management staff to cover up.
Management team is childish and bully. I had a member constantly picking on me out of 50-60 others and trying to teach me how to what to and what not to, I kept quite once or twice but guy won't buzz off so told him to see management who in return claimed that He is management while I have been seeing him working out like others no uniform, no name tag & no club ID. When altercation took place manag...
Good As Long as You can Put Up with Bullies
Have been members for couple of years. Heard stories of bullies but kept going as close to home and desperately wanted to meet of my daily exercise.
Had met a nice member who had to leave this gym due to bullies from a heavy weight other member.
Then heard a good cycling instructor leaving due to the bullies of the managment
Then met another very popular 2-female instructors leaving with sour taste in their mouths again due to the bullies of the management (same management staff in all these cases)
I kept going as I said desperately wanted ...
Questions & Answers
Is this gym really this bad? I will not consider it now even with their 27% discount
Discount doesn't help, if there's no maturity and professionalism in business which I noticed is missing at this gym.
I lost significant amount of membership but like to be treated fair and equally, no to discrimination.
Don't listen to these people, this gym has won a small business award for service and been a finalist the last two years.. there's always people that complain because they don't get what they want.. the Staff would never be rude to anyone unless the member was rude to them.. it's a great community type feel and the members that visit frequently all know and encourage each other.. the water is $2.50 not the exagerrated $4 as mentioned.. and they aren't obliged to have a water filter.. just supply it.. bring your own water if that upsets you or duck directly upstairs to willies and get a 1.5Ltr for 75c.. sounds like these people both signed a contract and tried to cancel .. I'll bet money they kicked up a stink about paying the cancellation fee even though they signed the contract.. there are whingers everywhere.. go and ask for a trial and judge for yourself
Was looking to join this gym but I can see by Sarah's response - she is probably one of the workers or management. Her response seems defensive/rude. She is probably one of those bullies. Don't think I will consider joining this gym. I'm sure another gym will be better then this one as there are a lot of new apartments being built around this area.
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