Reviewer Photos & Videos
Personally I had a good experience with these guys. I knew the product was delayed for 6 weeks due to COVID and was prepared for an extra day or two as a result. Communication during waiting period was good. Product turned up as described and so far seems to be working well. I didn’t need to ring or email so I can’t really comment on customer service. Overall no complaints and would recommend.
If this had an option for zero stars I would have selected it.
I pre-ordered a spin bike in July and was told that it would arrive in August. I have had no updates from the company about delays or expected delivery dates. I have made attempts to call and email and had zero response. Their website currently says the product will be available in October. Customer service is non-existent. Don’t waste your time or money on this place. I am contacting consumer affairs and my bank for a full refund.
Avoid Fitness at Home
I wish I had read some reviews on this page before purchasing equipment with Fitness at Home! The equipment I purchased broke literally as I was getting it out from the box. They were quick to provide a replacement, however it too turned out to be faulty after only two uses. After almost three months, I am still waiting for them to pick up the equipment so I can get a refund. The customer service is pretty bad - they never answer the phones, and take weeks to reply to emails. I can never get a straight answer and am repeatably told they are ‘following up with the warehouse’. I definitely wouldn’t recommend buying anything from this company.
- Verified customer
Order never received - but only once I spoke to the right person, my 3 months of waiting was turned into a week
I patiently waited just over 3 months for my order of pump weights, and once received, very happy with the quality of the product. It appears the customer service department is perhaps not quite as committed to upholding the company’s values as they are expected too. Once I spoke to the right person, I received a genuine apology for being messed around. I was relentless in asking for my product or a refund, and this eventually paid off. Very unfortunate to be treated poorly by the customer service team, but ultimately satisfied with the product I purchased.
Do not purchase from this company!
I ordered a barbell weight set on the 5th of May and initially completely understanding re COVID delivery’s were delayed! After six weeks I contacted the company via email! No response! I phoned the company and spoke to a extremely rude lady who told me I needed to be patient ect! Several weeks past no delivery or contact! I followed up with more emails! Nothing no response again! Received an email saying stock had arrived and would be shipped! Again two weeks passed and nothing! I received an email requesting a different address as they couldn...’t send to a PO Box! Emailed the company with new details and again two weeks past and nothing ! Phoned again and the lady who took the call was the rudest lady I have ever come across! Said I had not emailed new address details, wouldn’t take my new address down, wouldn’t give me her name , laughed during the heated conversation, this customer service experience was the worst I’ve ever come across! As a business owner myself this lady is definitely not doing the business any favours! I would never buy from or recommend anyone purchase from this company! After the phone conversation and me saying I was taking the issue to consumer affairs I then received the goods two days later! Just appalling ! Never again
DO NOT ORDER FROM FITNESS AT HOME
DO NOT ORDER FROM THIS COMPANY. Worst experience and terrible customer service They are full of promises upon ordering however once order has been placed, delivery keeps getting delayed every week. I am in my 6th week of waiting for the delivery. When trying to chat via the platform (which says “we respond immediately”), no one responds. When emailing via their customer service email, responses are always “we apologize but”. When finally speaking to a supervisor over the phone asking for my delivery fee to be waved, the only response was “you c...an get a discount on a future purchase” and instead of being treated like a customer, I was told there was nothing they could as it was in the hands of the delivery service. The woman was incredibly rude and patronizing.
Quality control & assistance
Purchased barbell and weights. Spring clips didn’t fit & were not the same size. Initially company appeared responsive & helpful, but subsequently not helpful so I purchased clips from another company. The bar seems OK but is of questionable quality. When ordering I didn’t realise it had a join in the middle. I’m not confident that it won’t break at the join at some stage so am now looking for a better quality bar. End result - a very expensive set of weights.
Don't do it! They held my money for 3 months, then kept saying my product was delayed.
They took my money, held it for 3 months. During COVID I was desperate to get some at home equipment, with my gym shut. This company purported to have stock, when they didn't. Wait for a reputable company like Rebel. These guys are dodgy, but they did in the end refund my money. But wasted months of the opportunity to buy gym equipment elsewhere. Very stressful and upset.
Great website and amazing customer service
The customer service team went out of their way to call me back after my product enquiry and help me select the right product for me. They were also able to help me out with shipping rates to get me the best deal possible.
Tried to rip me off
Pre ordered some adjustable dumbbells through them. Had a 2 month wait on the product after two weeks found a much better deal as these guys were charging $150 shipping fee, Yes! Extortion shipping rates compared to other business's.
Emailed and explained why I want to cancel my pre order and they have the nerve to ask me to provide them with "Proof" of the other business's shipping fee (which was $40) It took 3 Emails to get it cancelled. Then out of spite they refund the order Less $20. PayPal case settled it right away which after they spammed my email with about 20 emails stating the refund was given. Complete morons run this site. I work in the Fitness industry and now advised against dealing with them ever
Power train spin bike - yikes!
Purchased this spin bike online and it came with the wrong back leg. Emailed the company and had a response but no resolution, yet multiple marketing emails from this company. On my second ride, within the first five minutes, my left peddle fell off which required a socket set purchase just to fix it. The friction on the wheel is loud as hell and I can’t even watch tv while riding the bike because it’s that loud. The seat won’t even lift to a comfortable height which has forced me to tighten it into a bar and not into a height hole. I’m 5ft7 and the seat doesn’t even come up high enough for me without feeling like I’m cramped in a partial fetal position.
Do yourself a favour, spend the extra money and get yourself a decent quality bike.
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