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Fitness First

Fitness First (page 2 of 17)

1.7 from 328 reviews

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Review distribution

5 star
4 star
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1 star

Really bad customer service experience - and I'd been a member for 15 years


Ladies toilets dirty, giant spider in change room, machines left broken for months. Worst of all is the aggressive, rude and bullying staff - really bad customer service. Stay well clear

Value for Money

inside story

inside storySouth East Queensland, QLD

  • 7 reviews

Renewal membership price scam !


Sales staff members, including head office, and the manager regularly contradict each other regards membership fees and renewal of membership fees. Blatant lies !
Why are long time members paying approx $ 22.00 per week increased to even higher fees and not offered the current new membership of $ 16.10 per week ?
Ladies bathroom disgusting, can no longer use pool/spa area, dirty and people getting contaminated.
Young staff draped over reception counter
Starting to be costly for Australian standards
Gold Coast location good

Joe nguyen

Joe nguyenSydney, NSW

  • 3 reviews

Nothing but a scam


Freezing account - 100$ per month
Cancel service - another month charged

Called up to cancel, took 34 days for a call to go through. Told them to cancel it, 6 months after still got charged.

Value for Money

SoniaSouth East Queensland, QLD

Ladies toilets shocking


Ladies amenity never cleaned or maintained during the day. Water all over the floors, leaking toilets, smelly sanitary bins. Photos are at 8.30am. Imagine by midday! It's very disappointing that such a large gym neglects the continuous comments made at reception.

Dont listen to members. Air conditioning a joke...

Time and time again members ask them to fix air conditioning mainly in ladies area and it's like a sauna in there. Its controlled by nsw who have no idea of qld climate. If you charge as a 24 hr access gym air con should be on all the time...hygiene wipe machines are rarely maintained. Staff have no interest in passing on any members issues.

Value for Money

Great value, great facilities, convenient and broad access


Although membership prices are more than some other gyms, a membership with Fitness First comes with far more value than I've seen at any other gym. I have access to every gym and can participate in hundreds of classes near me every week, ranging from swimming to hot yoga to boxing, which I find is a great way to stay motivated. Love the community at my local fitness first and its staff too. Gyms are well-furnished, modern, and have a great range of equipment and facilities including saunas, heated meditation rooms, and even pools. There are also options for personal training and body-monitoring.

Value for Money



  • 2 reviews

Financial First they should be called!


Will never ever join Fitness First again or recommend them to anyone! They are over priced, their equipment is out of date and in constant need of repair and they hide in the fine print the robbery clause and charge you for an extra months fees after cancellation. So many better gyms out there!

Value for Money

Don't Join!

Value for Money


StephenSydney Surrounds, NSW

Contract Conditions are Unfair, Legislation required for easy cancellation of all gym contracts

Rob R.

Rob R.Sydney, NSW

Fitness First Rockdale


This gym does not care about its customers.
I have asked via the official procedure 3 times to please service the rowing machines, have batteries in them and give them a decent spot, but never ever have they done it and never anyone responded to my request. I never managed to talk to the manager as she is always busy. I am fed up with they way they have ignored me and with the dirty, rusty state of the rowing machines. Very, very disappointed, what a crap gym!

Value for Money

BigChungus1Sydney, NSW

  • 4 reviews

Good equipment, terrible environment!

Value for Money



1 month notice robbery


Wanted to cancel membership. They told me, I need to give 28 day notice. Why do you need a month notice? you are not a landlord who needs to know in order to look for a new tenant. Plain robbery. Forced to pay an extra $82 because of their 1 month robbery notice. Its their way to rob you before you cancel on their membership...


KathleenSt Kilda

Flinders street and Melbourne central - hate it



CandiceSunshine Coast

  • 2 reviews

Misleading About Contracts


Signed up for a 3 month contract (a product they offered) and communicated at sign up that 3 months was all I wanted. Company continued to debit me past the 3 months, then when I phoned to inquire why they advised I needed to give 1 months notice if I wanted to cancel. So they debited another two fortnights payments after the membership had already gone a fortnight over what I signed up for. Selling a 3 month membership that is actually secretly an unlimited membership is misleading and surely against Australian Consumer Law. They couldn't have cared less, just wanted the money and refused to honor the 3 month contract commitment I had made.



  • 6 reviews

Awesome facilities & service


I have been going to FF Maroubra for the last 9 years and am very happy with the facilities & service. Staff are very helpful and the PT's are also fantastic. The gym has improved its facilities with an equipment refresh in the last 12 months. Regular members are friendly and helpful. What let's the gym down is some of the members who don't follow the gym rules by putting equipment away when they are finished and not cleaning up after themselves.

Poor service(Glen Waverley - Syndal branch)


Staff are very rude, and not acting in a professional manner. During a conversation with a staff member about a deal that I purchased today, she asked me to leave the building immediately. She twisted the story and said that I criticised her colleague and therefore I should leave the building. I didn't even raise my voice, i was trying to convey my point across, but she was very impatient and manipulative.. i lost the deal, but nevertheless the experience that I had was unbelievable.......



Would not let you quit and continuously charge you monthly fee and threaten to charge more if not pa


Try to end membership months ahead, but the staff never processed it. Took it up with the management end up with 1 more month to pay and threaten to add additional charges weekly if balance is not paid. This is totally over the top and certainly against australian consumer law.


LeeSydney, NSW

  • 2 reviews

Ripped off at Fitness First Park st (Sydney)

Value for Money

Rubbish all round


Just want your $$$$ & the people at customer service are hopeless. machines are not great. Rude staff & not helpful



  • Verified customer

Condescending, lazy and incompetent staff from Shelly Street centre and Market Street centre, Sydney


  • Verified customer

@FitnessFirst @Rockdale


Swimming pool has a lot of dirty, smelly.. bathrooms are never hygienic and the sauna stinks and full of hair on the floor.

Disgusting gym!

Page 2 of 17

Questions & Answers



How to make a Rockdale, NSW club become cleaner and nicer than it is now? It's been over 8 months - nothing has changed - same dirty bathrooms, same broken locker doors, no shower gel in dispensers at all sometimes, irregular water temperature of the pool

No answers

Laura M

Laura Masked

Do you need to book in for a group fitness class or do you just show up?

No answers



Has anyone had any issues with bike/bike accessories/parts thefts in Robina?

No answers

Get an answer from our members and Fitness First representatives



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